Solutionreach Pros and Cons

Newsletters and office updates are quick and easy to send and reach all our customers fast. Review collected by and hosted on G2.com.

I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. Review collected by and hosted on G2.com.

Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. Review collected by and hosted on G2.com.

I wish they had a pay per use payments option. Review collected by and hosted on G2.com.

SR makes it very easy to contact patients and confirm information. Review collected by and hosted on G2.com.

SR does at times miss certain patients and they wont receive reminders but very rarely. Review collected by and hosted on G2.com.

They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. Review collected by and hosted on G2.com.

They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. Review collected by and hosted on G2.com.

Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. Review collected by and hosted on G2.com.

The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. Review collected by and hosted on G2.com.

The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment.

Support is readily available and our account manager is very responsive. Review collected by and hosted on G2.com.

We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site.

The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. Review collected by and hosted on G2.com.

Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. Review collected by and hosted on G2.com.

Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! Review collected by and hosted on G2.com.

I like solutionreach because, it is a tool that helps doctors and other healthcare providers stay in touch with their patients . Especially it  allows patients to give feedback on their experience with the doctor and the practice, which can help improve the service they receive. It is a easy to use and understand, it more convenient for both patients and healthcare providers. Review collected by and hosted on G2.com.

I don't like features that aren't easy to use, it can make it difficult for me to keep in touch with my doctor and manage my appointments. Review collected by and hosted on G2.com.

We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience. Review collected by and hosted on G2.com.

I don't like SolutionReach because sometimes it stops syncing, and as a result, patients get incorrect texts, some features are outdated and lack customization capabilities, and the Help Center is not modern and confusing. Review collected by and hosted on G2.com.

Ease of use. SolutionReach is very user-friendly among all our staff. Sending group texts, emails and newsletters is very quick and efficient. Review collected by and hosted on G2.com.

The only aspect of SolutionReach that isn't favorable is when it stops syncing and patients get incorrect texts due to not having an up-to-date schedule. Review collected by and hosted on G2.com.