23 Solitics Reviews
Overall Review Sentiment for Solitics
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Solitics enables marketing professionals to create multi-channel, personalized customer journeys based on all customer data in real-time (less than 2 seconds). The possibility of using all customer data, both historical and live, enables the creation of elaborate, trigger-driven sophisticated customer touchpoints. These proved to improve customer engagements, which in turn drove LTV and loyalty, resulting in a significant increase in revenue and conversions. Review collected by and hosted on G2.com.
Clearly, no solution is perfect, and the need to integrate it with core data sources causes a bit of a pain - but hey, that's not unique to them and must be done with any solution anyways, regardless of the platform. Review collected by and hosted on G2.com.
The ability to have all your data segmented and ready to be used in one intuitive UI. The integration process is very simple and by 30-45 days you can have access to the system. In addition, you can run complexed journeys for different languages.
Besides the data management capabilities, one of the most important capabilities of solitics’ is the ability to react contextually based on the player’s actions and in real time, unlike other companies that say "Real time" but mean up to 2-3 minutes. solitics does in a few seconds. Review collected by and hosted on G2.com.
The UI could have some improvement, as it seems a bit outdated. Review collected by and hosted on G2.com.
The ability to segment the data properly while getting an easy integration abilities. Complexed journeys for different languages and the ability to drill down reports. Must mention the pop up function that operates by trigger of the user - converts amazing to leads and deposits.
Reacting LIVE in real time is the best feature no one is offering now in the industry. While my customers in the platform, I can react to them live and offer them promotions and keep them purchasing in the platform and track their behavior. Review collected by and hosted on G2.com.
The look of the system is a little bit outdated, but I don't judge the book by it cover. The UI is complexed for the small gaming companies. It must have a person dedicated on it or a small team to operate it as "SOLITICS team leads". Review collected by and hosted on G2.com.
I'm working with Solitics for the last few years, and it changes our ability to react to the customer in real-time. as a Trading company, the ability to react in real-time is vital for us. with Solitics we finally enhanced our conversion and retention efforts. we were able to see substantial revenue uplifts.
Main abilities which are the most critical:
Easy integration, All different channels campaign set up and reports in one place,
Response and Real-Time
Fast and professional customer support
the system keeps improving and adding new features Review collected by and hosted on G2.com.
The main pain point is that the popup feature ability cannot support mobile App Review collected by and hosted on G2.com.
After an extensive vetting process with a number of globally recognized vendors, Solitics stood out as the best solution for optimizing our performance. We wanted to make sure our marketing efforts were data‑driven in real-time, so we chose a platform that is able to swiftly consolidate all our data sources, and enable us to communicate with our customers contextually, at the right time, using any channel. Review collected by and hosted on G2.com.
I have not yet found anything to dislike . Review collected by and hosted on G2.com.
The Solitics platform is extremely user-friendly and made a real difference to our automation and data management processes. As we are an agency for a trading company we must react based on our traders' behavior and in absolute real time. With Solitics we finally managed to do that resulted in better conversion and retention efforts leading to substantial revenue uplifts. Review collected by and hosted on G2.com.
The only downside I see is the User Interface of the platform, But it's just my thought Review collected by and hosted on G2.com.
I believe the human connection is one of the main advantages of working with Solitics, not just the product itself. You know that you'll be able to reach your goals when you're working with a team that is always keen on helping you. Review collected by and hosted on G2.com.
Although the platform is pretty intuitive, I believe there is room for improving a little bit the UI/UX. Review collected by and hosted on G2.com.
I’ve been working with Solitics for the last few years, and after trying other automation tools I can undoubtedly say that it's the best automation tool that I have ever worked with. Solitics has many valuable features which greatly improved our automation process:
Easy setup
All channels are aggregated in one place.
Real-time events and responses
Fast and professional customer support
Solitics adds new features all the time following our feedback and requests. Review collected by and hosted on G2.com.
The only issue I feel is that the UI is a bit outdated, but it has been improved throughout the year and I can count on Solitics to keep improving it Review collected by and hosted on G2.com.
The processing data power that allows aggregation, calculations & instant trigger on the go to empower real-time communications has a lot of potential. Review collected by and hosted on G2.com.
The front end product, basic CRM tool features are still missing or not optimised, reporting capabilities are sub-bar, ability to access and view data in the tool is extremely limited Review collected by and hosted on G2.com.
