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Social Places Reviews & Product Details

Megan S.
MS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

Social Places enables digital experts to save time by offering bulk scheduling services, making it a reliable solution for all your scheduling needs. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

There isn't anything in particular that I dislike Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social Places addresses several key issues, including the time-consuming process of scheduling content across multiple platforms and the difficulty of managing a cohesive online presence. By offering bulk scheduling services, it saves time and effort, allowing me to focus on creating quality content and engaging with my audience more effectively. This streamlined approach enhances my productivity and ensures a consistent, reliable online presence. Review collected by and hosted on G2.com.

Social Places Overview

What is Social Places?

Marketing Technology Agency specializing in listings, reputation, social, ads and bookings for multi-location brands. Social Places are affordable for franchises and provide a hands-on service to implement and drive local marketing strategies. What is this product? We offer various solutions including: Listings - Setup, Optimize & Manage Location pages across channels. Reputation - Centralize & respond to feedback across multiple channels. Social - Upload, Manage & Approve localized content at scale. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking & Appointment software built specifically for franchises. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you.

Social Places Details
Languages Supported
English
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Product Description

Centralized social media reviews and live customer feedback. Pull powerful statistics and reports for your business on a brand or store level, allowing you to easily compare and identify stores strengths and weaknesses based on customer feedback. Social Places in-store customer feedback tool give customers access to your uniquely branded mobi site where they can leave positive or negative ratings. Negative ratings will be kept offline and managers are immediately notified via sms and email.


Seller Details
Year Founded
2013
HQ Location
Cape Town, Western Cape
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®

Ryan H.
RH
Overview Provided by:
CEO - Social Places | Top 40 under 40

Recent Social Places Reviews

SL
Sabrina L.Enterprise (> 1000 emp.)
5.0 out of 5
"Most Affordable & Comprehensive local Marketing Solution Around."
This platform truly covers it all with its comprehensive features, including Listings Management, Listening, AI-powered Omni-Channel Reputation CRM...
Bonolo S.
BS
Bonolo S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Social Places"
The UI, very easy to use. The reporting is also great.
Megan S.
MS
Megan S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fantastic!"
Social Places enables digital experts to save time by offering bulk scheduling services, making it a reliable solution for all your scheduling needs.
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Social Places Media

Social Places Demo - Listings Reporting Suite
Setup Optimize Manage Location pages across channels.
Social Places Demo - Reputation Reporting Suite
Centralize & respond to feedback across multiple channels
Social Places Demo - Social Reporting Suite
Upload, Manage & Approve localised content at scale.
Social Places Demo - Bookings Reporting Suite
Booking & Appointment software built specifically for franchises
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Have you used Social Places before?
Yes

93 out of 94 Total Reviews for Social Places

4.7 out of 5
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Social Places Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Social PlacesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SL
Product Design Specials
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

This platform truly covers it all with its comprehensive features, including Listings Management, Listening, AI-powered Omni-Channel Reputation CRM, Local Content Scheduling, Bookings, and AdTech.

The deployment and rollout are incredibly smooth, and the best part is that the entire process is fully managed, which lifts a significant burden off our team.

Additionally, their aftersales support and account management team is exceptional, always going above and beyond to assist us.

They've been around for 10 years and are now making waves abroad by proving that you don’t have to spend ridiculous chunks of your marketing budget to get a great product with excellent service. I highly recommend this platform. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Booking Feature could use a refreash, with refining features. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

It helps us manage our clients listing, reputation and social and has opened up a new revenue stream for our buniness Review collected by and hosted on G2.com.

Divanth N.
DN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

That I am able to bulk schedule all my content - it makes it convenient and effecient. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

That I am unable to scedule story content for my social accounts. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Due to me working on various Spur Corp brands, the hassle platform allows me to have the convenience of all my accounts under one platform and I am able to manage everything from there. Review collected by and hosted on G2.com.

Bonolo S.
BS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Social Places?

The UI, very easy to use. The reporting is also great. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

That sometimes it fails to publish posts. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Great for scheduling and reporting. Review collected by and hosted on G2.com.

Jeneveev D.
JD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

Bulk scheduling content is super convenient and fast! Review collected by and hosted on G2.com.

What do you dislike about Social Places?

We are unable to schedule story content. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Scheduling content and bulk scheduling. Review collected by and hosted on G2.com.

Candice M.
CM
Digital Media Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Social Places?

Social Places has demonstrated an unwavering dedication to providing excellent service and working with us to customize their software to match our business requirements. Coupled with this, they have a great understanding of our industry and their customer service team's professionalism and positive attitude sets them apart from the rest. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I don't have any complaints to report about Social Places. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

With a presence in South Africa and beyond, our seven brands boast over 900 locations. To take advantage of this widespread audience, we use Social Places Listings Services and Reputation Services to manage listings across Google, social media, and various online review sites. These enable us to quickly upload organic content, make use of premium services offered through these platforms if and when needed, and to engage with our audience on a local or brand-wide level.

This level of work would typically require a large team to manage effectively, but with the help of an effective service provider and software, we have line of sight of reach, engagement, and customer actions, such as calls, visits to our store, or visits to our website. We can also monitor search rankings on a per-location basis, enabling us to refine our approach as needed.

This is taken a step further with Local SEO software that optimises our location categories, manages keywords and descriptors in descriptions – all formatted to best practices across all listings - to guarantee our restaurants appear in relevant local store searches. Review collected by and hosted on G2.com.

MS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

Always happy to advise and assist with issues - even if the issue isn't necessarily in their scope. The team is always honest about their abilities and any possible limitations. SP is always ready to hop on a cal and give feedback or show us new systems updates. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Sometimes the solutions we need are not entirely met - for example with uploading of FB cover images bot being pulled through to all of our FB pages - there is room for improvement when it comes to these types of smaller requests. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

They allow us to manage multiple FB pages from one space - incredible time-saving.

Management of the google listings - the team manages the back end and requests and saves us a lot of time with this as well

The rating systems/notification system ensures that we get the reviews to the necessary teams quickly and efficiently - this helps a lot with customer satisfaction and staff buy-in. Review collected by and hosted on G2.com.

Michelle R.
MR
Online Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

I enjoy social places because it brings all my reviews and ratings into one place. I don't have to keep logging into different platforms to see whats going on. Its very easy and simple to use. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

The one part I wish social places have, is the function to integrate MrDelivery and UberEats reviews manually. This would be ideal to send out to my stores and they can see all their reviews in one report. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Right now, they are helping us get full access to our one store on Facebook. We have sent off the documents they need to send FB a dispute on our behalf. We want full business control of our one page, and they are helping us get it back. Review collected by and hosted on G2.com.

SP
Marketing Assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Social Places?

I like that everything is so centralized. We have been working with the team for quite some time and are pleased with their ever helpfulness. They have added more products to their range- exciting for us to explore. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I am still not too comfortable with navigating some of the features, I think as a consumer I get overwhelmed by everything on the platform when I mainly want to use about one or two features so my brain "lazies out" if this makes sense. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Allowing our customers the ability to express their thoughts about our factory shops and their experiences with our outlets, as well as allowing customers to easily find our stores. Review collected by and hosted on G2.com.

Owethu M.
OM
Co-Founder
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Social Places?

Easy to work on with simple steps that can get your communications from socials to your customer care team. Able to get updates on communications between customer care team and customers. Able to edit and allocate customer care team on complaints easily. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Sometimes does not populate using names already added on social places, one has to scroll down to find a case but not all the time maybe once or twice instances. Review collected by and hosted on G2.com.

Recommendations to others considering Social Places:

Perfect for everything social, algorithm, community management, analytics etc Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Customer complaints, customer queries, customer feedback etc. Brand reputations and this allows us to be able to review everything and keep record of everything. Review collected by and hosted on G2.com.

SP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Social Places?

The capabilities of the dashboard, the swift and detailed support from the Team, and the ease of use. The Team responds to client needs with great expertise and enthusiasm. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Does not support or integrate with all social media platforms. This would make it a holistic platform to use for a business' enter social media management. You have to acquire additional software for the other platforms that are not supported. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

We have a multiple local pages as a brand for our stores nationwide, the platform allows us to deploy content per store, region, and most importantly nationally. Review collected by and hosted on G2.com.