--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4632 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4632 scale: '5' date_modified: '2026-07-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,632 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users find SOCi **extremely user-friendly** , appreciating its easy setup and seamless management of social media content. (598 reviews) - Users appreciate the **ease and convenience** of SOCi's post scheduling, making content management effortless and efficient. (424 reviews) - Users find SOCi **extremely helpful** for managing reviews and social media, providing excellent support and easy onboarding. (351 reviews) - Users value the **centralized management** of SOCi, significantly simplifying multi-channel social media handling and saving time. (348 reviews) - Users value the **ease of scheduling** with SOCi, enabling efficient social media management for busy teams. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users find SOCi's **missing features** like robust report customizations and accurate listings monitoring significantly hinder their success. (138 reviews) - Users find SOCi has **limited features** , lacking essential tools for effective social media engagement and listing accuracy. (124 reviews) - Users dislike the **posting issue** where Facebook posts don’t sync to the SOCi calendar, complicating their workflow. (114 reviews) - Users find there is a **steep learning curve** for SOCi, requiring time and better training for full proficiency. (113 reviews) - Users find that **improvement is needed** in features like reporting accuracy and customizations for a smoother experience. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Very Efficient Multi-Platform Posting with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Yenn . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that I'm able to post on all platforms at once, which is really helpful for advertising for the apartment complex. I also appreciate the news feed that SOCi provides. The initial setup is very convenient. It's been very helpful in seeing what posts get engagement for our audience. That way our social medias are curated to our specific audiences **What do you dislike about SOCi?** I wish SOCi could format pictures automatically for the appropriate platforms. I believe it'd be helpful if soci allowed for videos and not only photos to be uploaded through its site **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post on all platforms in one swoop, making advertising for our apartment complex easier, and I enjoy the news feed it provides. I also love using soci what posts create the most engagement our audiences **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's multi-platform posting and news feed helpful for advertising your apartment complex. We appreciate your feedback and suggestion for automatic picture formatting for different platforms. ### 2. SOCi Centralizes Social, Reviews, and Engagement in One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** toni a. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** What I like best about SOCi is how it centralizes multiple aspects of digital marketing and online presence management into one platform. It makes it easier to manage social media posts, respond to customer reviews, and monitor engagement across different channels without having to log into multiple systems. **What do you dislike about SOCi?** At times, the reporting tools could be more detailed and easier to customize, which would make tracking performance more efficient. Overall, while it’s a helpful tool, there are moments when the system could be more user-friendly and responsive. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us solve the challenge of managing multiple parts of our online presence in one place. Rather than logging into several different platforms to post updates, respond to reviews, and monitor engagement, SOCi lets us handle all of it from a single, centralized dashboard. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's centralized platform helpful for managing your digital marketing and online presence. Thank you for sharing your positive experience! ### 3. Property Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal N. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love that SOCi centralizes all your social pages, reviews, and messages. No more jumping between platforms or worrying something slipped through the cracks. SOCi makes it easy to respond quickly, track conversations, and ensure residents feel heard. **What do you dislike about SOCi?** I like consistency, but also value flexibility — and sometimes SOCi doesn’t let you tailor things as much as you’d prefer, especially with templates or reporting views. **What problems is SOCi solving and how is that benefiting you?** Faster responses, consistent messaging, and better visibility all contribute to a smoother, more connected resident experience. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you centralize your social pages, reviews, and messages, making it easier to respond quickly and track conversations. ### 4. User-Friendly and Integrative, Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Devin H. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SOCi?** I use SOCi every day for social media posting, analytics, sentiment, and review responses. It's great that it solves scheduling issues across multiple platforms and makes creating graphics easy with Canva. I really like how it's user-friendly and easy to jump into, saving me time by having everything in one centralized dashboard. The integrations are fantastic, allowing me to connect social accounts and use Canva for memorable graphics. The dashboard provides quick insight into our current social presence and allows for quick changes to posting. **What do you dislike about SOCi?** I often have issues accessing Canva's graphics after creating. While working on a graphic, there is no way I know to save in the middle of doing work and come back to it later. I also cannot find old graphics in the Canva integration. The dashboard occasionally has glitches where social accounts will become disconnected. Google Business posting is also difficult at times. **What problems is SOCi solving and how is that benefiting you?** SOCi solves scheduling issues across platforms, helps create graphics with Canva, and enhances brand engagement and awareness. It provides a user-friendly, centralized dashboard that saves time and integrates social accounts for better analytics and posting adjustments. ### 5. SOCi Makes Managing Social Reviews Easy and On-Brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi helps me manage social reviews that can quickly become an overwhelming time constraint to keep up with in a busy market. The responses are appropriate, on-brand in voice, thorough, and delivered in a timely manner. **What do you dislike about SOCi?** I didn’t really receive any formal training on the site; it’s mostly been a learn-on-your-own situation whenever I’ve had time to explore the platform. I only recently noticed the “Learn” function, and it has been extremely helpful. **What problems is SOCi solving and how is that benefiting you?** Timely responses to social reviews across multiple platforms are critical. Having one central source to help me respond to reviews from different platforms means I don’t have to log in to six separate sites just to check guest feedback or approve responses to those guests. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi. We're pleased to hear that the platform has been effective in delivering appropriate, on-brand responses in a timely manner. We apologize for any inconvenience regarding the training, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 6. User-Friendly All-in-One Marketing Platform That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SOCi?** SOCi stands out as an all-in-one marketing platform that makes it easy for our veterinary hospital to manage social media, online reviews, and local listings in one place. What we like best is how user-friendly and efficient it is—our team can quickly respond to client feedback, keep our information accurate across platforms, and maintain a consistent online presence without adding extra work to our day. The reporting and insights are clear and actionable, helping us understand what’s working and where we can improve. SOCi has saved us time while strengthening our connection with pet owners in our community. **What do you dislike about SOCi?** While SOCi is a very strong platform overall, there is a bit of a learning curve at the beginning due to the number of features available. That said, once our team became familiar with the platform, these challenges were manageable and outweighed by the overall value SOCi provides. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us solve the challenge of managing online reviews and social media efficiently. It streamlines review responses by centralizing all client feedback in one place, allowing us to respond quickly and consistently without logging into multiple platforms. SOCi also simplifies planning, scheduling, and managing social media posts, helping us stay active and on-brand without the process feeling overwhelming. Overall, it reduces manual work and keeps our online presence organized and professional. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a user-friendly and efficient all-in-one marketing platform for your veterinary hospital, allowing you to manage social media, online reviews, and local listings in one place. We're glad to hear that the reporting and insights have been clear and actionable, helping you understand what's working and where you can improve. Thank you for sharing your positive experience! ### 7. Easy, Time-Saving Cross-Platform Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren F. | Social Media Coordinator and Web Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** Ease of use: being able to send one message across multiple platforms is a real time-saver, and it helps me stay focused on the kind of content I’m putting out there. **What do you dislike about SOCi?** The classic hiccups—I’ve had an error message pop up before, and I didn’t really understand why it was there. We do have a corporate team we can reach out to to submit a ticket, but that process takes time. **What problems is SOCi solving and how is that benefiting you?** We use it for cross-platform posting, keeping a record of our reviews and interactions, and running analytics on all of that. It’s been helping us understand who’s actually seeing our content and how we can tweak things to connect better with our clients. **Official Response from Alicia Zhang:** > Great to hear cross-platform posting, review tracking, and analytics are helping your team. If you want ideas to boost reach or streamline workflows, feel free to reach out and arrange a short walkthrough with your Customer Success rep or share best-practice templates. ### 8. Streamlined Reputation Management with Minor Syncing Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** I use SOCi to manage our veterinary hospitals' online reputation and local presence. It helps me keep our brand messaging consistent while efficiently managing dozens of hospital profiles from one platform. SOCi saves us time by centralizing review management, social media, and business listings in one place, allowing us to respond faster and stay organized. I like how easy it is to manage multiple locations from one place, and the platform is intuitive, making review management efficient while keeping everything organized. After a short learning curve, I found the platform easy to pick up and navigate. **What do you dislike about SOCi?** Occasionally, SOCi doesn't pull in every review, which can make it easy to miss customer feedback. Improving review syncing and reliability across all connected platforms would make the experience even better. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage our hospitals' online reputation efficiently. It centralizes review management, social media, and business listings, saving time and maintaining consistent brand presence across all locations. **Official Response from Alicia Zhang:** > Thank you for taking the time to share such a thoughtful review! We’re so glad to hear that SOCi has helped you efficiently manage your hospitals’ online reputation, maintain consistent brand messaging, and save time by bringing everything together in one platform. We also appreciate you sharing your feedback about review syncing. Thank you for letting us know, we truly value your input! ### 9. SOCi: Streamlined Social Media Management with AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that SOCi has a calendar where I can put different posts on different calendars, giving me a great view of my monthly social media marketing and posts. It helps put everything into perspective. I also like that there are templates to choose from, which make it easy for me to come up with a good post. Additionally, the AI assistant is super helpful in crafting better wording for social media posts. The initial setup was super easy as corporate took care of it. **What do you dislike about SOCi?** Off the top of my head, there's not really anything that needs improvement other than maybe just the general layout of the dashboard. It's a little bit dated and how it feels. Like, it feels like a website that was designed at, like, I don't know, the twenty tens or something. It could use a bit of a sleek modern touch, like all these other websites have nowadays. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage all my social media in one place, avoiding logging in and out of platforms. It's super convenient. The calendar gives a great monthly overview, and the AI assistant helps with post wording. Templates make it easy to create posts. **Official Response from Alicia Zhang:** > Really appreciate you taking the time to share this. Great to hear the corporate setup made onboarding simple. We’ll share your UX feedback with our designers as we prioritize improvements. ### 10. Easy-to-Use SoCi for Scheduling Posts and Analyzing Sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Adam O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SOCi?** The user interface of SoCi is easy to use and navigate. I can easily use it to schedule posts for my business or view posts that are already scheduled. I can also use it to easily analyze sentiment for my business postings. **What do you dislike about SOCi?** The interface is more function than form. It's kind of boring or bland to look at. However, it is easy enough to use. **What problems is SOCi solving and how is that benefiting you?** It's helping me easily schedule and manage social media for my business. **Official Response from Alicia Zhang:** > We're glad to hear that you find SoCi easy to use and navigate, and that it helps you schedule posts and analyze sentiment for your business. We appreciate your feedback about the interface and will take it into consideration for future updates. ### 11. User-Friendly and Feature-Rich for Social Posting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love SOCi's user-friendly interface, which makes navigating social media much more accessible compared to other platforms. One of my favorite features is that corporate can automatically post content for me, and I can click into any scheduled post to easily adjust the day, time, wording, or content as needed. SOCi also targets peak times, which is priceless for me. Additionally, the platform allows videos to be edited or trimmed before publishing, which is really helpful. **What do you dislike about SOCi?** I would love a feature to set published videos aside or store them somewhere in the platform for later editing to eliminate extra steps like searching and re-uploading. It would also be great if there was a place to edit photos with corporate's branded colors and fonts. **What problems is SOCi solving and how is that benefiting you?** SOCi makes managing social posts easier with its user-friendly platform and features like automatic corporate posting. I can effortlessly adjust scheduled posts and target peak times, simplifying my workflow. **Official Response from Alicia Zhang:** > Thank you — we’re glad SOCi’s interface, scheduled post editing, automatic corporate posting, and video trimming are helping your workflow. We appreciate the suggestions about storing published videos for later editing and an in-platform photo editor with branded colors/fonts. ### 12. Huge Time-Saver for Multi-Location Scheduling, but Reporting Metrics Feel Inconsistent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love being able to schedule multiple ads and posts across all of our locations. It saves SO much time and really streamlines the process across locations and platforms. I also appreciate how quick and responsive their support team is. **What do you dislike about SOCi?** I don't love the reporting function as it can be really difficult to get consistent numbers across different reports. There are some niche workarounds we've figured out but I question the metrics, as often times they differ from the dashboards vs the exported reports. **What problems is SOCi solving and how is that benefiting you?** If you have a ton of locations, it is hands-down a great tool to schedule content just once for impact across all of your stores. Saves me tons of time and mindshare. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi to be a huge time-saver for multi-location scheduling and that our support team is quick and responsive. We appreciate your feedback about the reporting function and will take it into consideration for future improvements. ### 13. SOCI Social Media Platform Usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SOCi?** I enjoy that I can post to multiple platforms at one time. I also like the preview function so I can see what it will look like to our audience. **What do you dislike about SOCi?** Truthfully I am not sure there is anything I necessarily dislike. I noticed recently they changed the notification that pops up after hitting post and before it used to say posted or something of that nature but now it says it will show up on the platforms within a minute which I like because it does take a minute and it is not instant. **What problems is SOCi solving and how is that benefiting you?** It makes it easier for us to post to all of our platforms at one time which is time saving and efficient. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the ability to post to multiple platforms at once and the preview function. We appreciate your feedback about the notification change. ### 14. Seamless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I find SOCi very easy to use and user-friendly. It was easy to link all of our profiles, and it's simple to manage all the different posts. I appreciate having so many different views and the ability to see everything out on a calendar, including future posts all in order. The visibility is great, and it's easy to edit. SOCi consolidates all the different social media requirements into one place, so I don't have to remember details like Google's image type limits or Twitter's character count limit. It keeps track of all that and provides real-time feedback when I'm editing to ensure my posts go where and when I want them to. **What do you dislike about SOCi?** I wish that it had a larger field of stock photos to choose from and things like that. **What problems is SOCi solving and how is that benefiting you?** SOCi allows me to post across all our social media platforms and customize each post. It manages different social media requirements, showing everything visibly in a calendar and keeping track of platform limits, making posting easy and well-organized. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi has been helpful in consolidating your social media management! Thank you for your feedback about the stock photos, we'll take that into account as we continue to enhance the platform. ### 15. Streamlined Social Media Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like being able to use the calendar layout, list layout, and daylight layout when scheduling because it gives me more options and variety to see how everything's laid out for the month or however far in advance I'm scheduling stuff for clients. I really think everything is very straightforward and easy to use. It's very modern looking. I also like that I can move a post to another day very easily just by dragging it, which is much easier than having to manually change the date on every single platform like with some other platforms. So I appreciate being able to just drag and drop stuff to rearrange for the month. **What do you dislike about SOCi?** I find that SOCi loads pretty slow sometimes, and I'm not sure if that's on my end. I always have to refresh, or sometimes the posts just don't load in correctly. I also think the notification window is very glitchy and laggy. When I click on notifications to see if a client has mentioned me in a post, it's harder to find. I think we would benefit from having a completely separate tab that just says comments and shows everything, rather than just looking at rejections from clients. This would help since some clients either don't know how to use the platform or do something incorrectly, so I end up missing comments. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule and manage social media content across various platforms. It streamlines scheduling with its flexible layouts and drag-and-drop feature, making it easy to organize and rearrange posts for clients. It’s straightforward and modern, which is especially helpful for older clients. **Official Response from Alicia Zhang:** > Thank you for sharing your positive feedback about SOCi! We're thrilled to hear that you appreciate the various layout options and the ease of scheduling posts with the drag-and-drop feature. Your suggestion for a separate tab to view all comments is valuable, and we will take this into consideration for future updates to enhance your social media management experience. If you have any further feedback or need assistance, please feel free to reach out to our support team. Thank you for choosing SOCi! ### 16. Soci has been the best tool for managing everything in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony G. | Hospital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about SOCi?** What I find most helpful about Soci is the convenience of having all my social media accounts accessible in one place. The AI feature is incredibly useful as well. I also appreciate how easy it is to manage client reviews, and the ability to oversee multiple locations is a great advantage. **What do you dislike about SOCi?** Honestly, there isn't anything I dislike about Soci. It's a fantastic tool to use. **What problems is SOCi solving and how is that benefiting you?** This tool assists with managing social media and handling reviews. **Official Response from Alicia Zhang:** > We’re delighted to hear you’re enjoying your experience with SOCi! It’s wonderful to know that having all of your social media accounts, reviews, and locations in one place has made managing everything more convenient, and that the AI features have been a helpful addition to your workflow. Thank you for your kind words and for being a valued SOCi customer! ### 17. Effortless Multi-Platform Posting with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** shylah s. | marketing liaison, veterinary assistant, inventory manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SOCi?** I like the ability to incorporate Canva templates into SOCi, which makes it easier and faster to get posts scheduled. I also find posting to multiple platforms a great feature as it ensures that all of my clients see our posts at the optimal time for viewers to interact with them. The setup of SOCi was easy and it's simple to understand and use. **What do you dislike about SOCi?** Suggesting hashtags would be helpful to let us know which hashtags may be most beneficial for posts and ensure we are getting seen by people that may not normally see our posts. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post in multiple areas efficiently, ensuring timely visibility. Incorporating Canva templates and posting across platforms makes scheduling posts easier and ensures optimal viewer interaction. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that the Canva integration and multi-platform publishing have helped make scheduling content faster and more efficient. It’s also great to know the platform was easy to set up and has been simple to use. We appreciate you sharing your suggestion about hashtag recommendations. Thanks again for your support and for being a valued SOCi customer! ### 18. Time-Saving Platform with Multi-Channel Posting **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott W. | Area Leasing Manager (SouthEast), Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I use SOCi to post for my property management company's properties, and I really like that it gives me access to multiple platforms at the same time. It makes it so I don't have to use multiple platforms to post on them all, which saves a lot of time. The ability to add hashtags is great because it ensures that if anyone is searching by hashtags, we are visible. I also find the scheduling feature valuable as it helps us post at peak times, ensuring our consumers see our posts. Although there was a learning curve, SOCi is very user-friendly and easy to adapt to, which makes it efficient for my team. **What do you dislike about SOCi?** I wish there was a way to resize within the program for platforms that need a different size. If it is there, I am not aware of it **What problems is SOCi solving and how is that benefiting you?** SOCi lets me post across multiple platforms, saving time and consolidating efforts. It halves our workload and boosts visibility with peak scheduling and hashtags. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping your team save time by managing multiple social media platforms from one place while improving visibility through scheduling and hashtags. It’s wonderful to know the platform has become easy to use and fits well into your team’s workflow. We also appreciate you sharing your feedback about image resizing within the platform. If you’re interested in exploring more of SOCi’s features, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your support and for being a valued SOCi customer! ### 19. Effortless Future Post Scheduling for Consistent Posting **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha W. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It makes it super easy to schedule posts for the future. which makes keeping up with posting easy when you are posting multiple times a week. **What do you dislike about SOCi?** There was a bit of a learning curve. but once you have it down its easy. **What problems is SOCi solving and how is that benefiting you?** being able to get ahead on posting on social media, to focus on other tasks. We are also able to see all of our reviews in one space. The AI when responding to reviews is helpful. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's future post scheduling. We appreciate your feedback and are pleased to hear that it has helped you get ahead on social media posting and manage reviews more effectively. ### 20. Time-Saving Review Management with Powerful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about SOCi?** I use SOCi to manage and reply to store reviews for our 18 locations, and I find it incredibly useful for being notified every time a review is posted. I like the AI-generated responses, which really stand out for me, along with the ability to create templates to respond to common reviews. These features help me be more productive, allowing me to spend less time thinking and replying manually to each review. I also appreciate how adding new stores is seamless. **What do you dislike about SOCi?** I really wish there was an option for DoorDash to be connected to SOCi. Emojis being used when replying to Yelp reviews would be nice since I am unable to use them and our brand loves using the jalapeno emoji for some of our positive reviews. Also the ability to see updated reviews in my main inbox would be awesome. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage and reply to store reviews across locations, easily notify about new reviews, and efficiently use AI-generated responses and templates, saving time in crafting replies. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that our platform has helped you save time and be more productive in managing and replying to store reviews. ### 21. One Login, Faster Posting—Calendar View Makes Planning Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer M. | Area Developer/Franchise Owner, i9 Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that I can log in once and create posts in one place. It truly saves me a lot of time. I also love the calendar view. **What do you dislike about SOCi?** I struggle with the boost options, but it may just be my weakness. I need to do some more training. **What problems is SOCi solving and how is that benefiting you?** It makes me more efficient. It helps me plan far ahead - using the calendar feature is great for those of us working with registration deadlines and date specific promotions. ### 22. Centralized Social Media Management with Minor Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Ellianos C. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about SOCi?** I like that all of our social media platforms are in one place with SOCi. It helps save time because we can review all of the comments at one time. The initial setup was very easy. **What do you dislike about SOCi?** The Google reviews are in another spot than all the other reviews, like Instagram and Facebook. I just had to figure out where the Google reviews were. They're not in the same spot as the other reviews. So it just took a little time to figure that out. However, it's not complicated. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us stay aware of comments and reviews, saving time by centralizing all social media platforms in one place. ### 23. Simplifies Social Media Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Leah B. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I primarily use SOCi to schedule and manage social media posts across multiple platforms and to manage reviews about my studio. I love how SOCi provides a high level of efficiency, saving me time by allowing me to manage everything in a single location without logging into multiple platforms. Hands down, the ease of use is what I like most about SOCi. I really like the content libraries and images, which keep everything together and make it easy to find what I need or make slight changes to customize in real-time. The content libraries are fantastic, as I never have to create content from scratch. They always provide inspiration, and the images offer options to keep content fresh. **What do you dislike about SOCi?** No dislikes, SOCi more than meets the needs of my studio. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time by managing social media posts across multiple platforms in one location, and efficiently handles review management for my studio. **Official Response from Alicia Zhang:** > Thank you for such a wonderful review! We’re thrilled to hear that SOCi is helping you save time by bringing your social media management and review monitoring together in one place. It’s great to know the content libraries and images have been a valuable resource for keeping your content fresh and inspiring without having to start from scratch. We truly appreciate your kind words and thank you for being a valued SOCi customer! ### 24. Streamlined Social Media Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I use SOCi to manage my social media platforms. I love that it allows me to post a single post on all of my social platforms, saving me time and effort. It also provides a reliable online presence when I'm too busy to create posts myself, and it can be completely hands-off during especially hectic weeks. The platform is easy to use and automatically adds posts from the libraries I selected with no effort on my end. The initial setup was very easy; I just followed the detailed step-by-step guide. **What do you dislike about SOCi?** The search and filtering of the libraries could be significantly improved. It's hard to know what I've previously posted or find posts that have done well for others so that I can use them **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social media effortlessly, posting to all platforms simultaneously and maintaining a reliable presence. It saves me time and can be automated during busy periods. **Official Response from Alicia Zhang:** > Thank you for taking the time to share your experience! We’re so glad to hear that SOCi has helped you save time by making it easy to manage all of your social platforms from one place, especially during your busiest weeks. We’re also happy to hear that the setup process was smooth and easy to follow. We appreciate your feedback on the library search and filtering experience, and we’re grateful you took the time to share it. Thanks for being a valued SOCi customer! ### 25. Streamlined Social Media Management Across Platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Dezion G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I currently use SOCi for work, specifically for social media posting and I love how it posts on all our social media platforms. It saves our photos and posts, and I'm really happy with the organization of the whole site. What I like most is how all posts are connected through one website for all social media platforms. It helps me get things done faster and quicker, as I can post on one site for all platforms. Also, the initial setup was very easy and direct. **What do you dislike about SOCi?** Only tweak is picture sizing. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for social media posting, which allows me to post on all platforms from one site, saving time and organizing everything efficiently. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the streamlined social media management across platforms with SOCi! We appreciate your feedback about the ease of use and organization of the platform. ### 26. Smooth Scheduling and Engagement That Makes Social Media Easy with SOCI **Rating:** 5.0/5.0 stars **Reviewed by:** VERONICA V. | Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** With the engagement features and the ability to schedule posts for a later time, we’re able to connect on social media with prospects who are interested in living here at this location. SOCI is smooth to work with. SOCI works really good. We love to use SOCI. **What do you dislike about SOCi?** I don’t like the spam it has. Is there a way for it to block spam messages? **What problems is SOCi solving and how is that benefiting you?** SOCI is helping us with our traffic for leasing our apartments. **Official Response from Alicia Zhang:** > We're so glad SOCi is helping you connect with prospects and drive leasing traffic! On spam: SOCi's Genius Social Agent does include spam detection and will flag and skip responding to spam engagements automatically. Your CSM can walk you through how that feature works and make sure it's set up correctly for your account. ### 27. Streamlines Social Media Engagement Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like using SOCi to remind me to post on social media and manage interactions. It helps me track how many posts and interactions I've had, which is useful. I also appreciate being able to follow customer reviews with SOCi because it makes it easier to reply to customers. Additionally, I enjoy seeing how my business stands in competition. The feature that stands out for me is the connection between my business and the social media world where all our clients live. In today's age, not being on social media means not existing, so SOCi is helpful in letting me share organic content about my store and gaining access to clients who might not know we exist otherwise. **What do you dislike about SOCi?** I haven't encountered an area of difficulty on SOCI **What problems is SOCi solving and how is that benefiting you?** I use SOCi for reminders to post on social media, manage interactions, check customer reviews, and see competition, making it easier to stay active and connect with clients. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been such a valuable tool for you in managing your social media presence and engaging with your customers. Thank you for sharing your positive experience! ### 28. SOCi: A Centralized Hub for Social Media Engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like how SOCi makes it easier to view all of our social media posts from several different platforms all gathered into one screen. It provides a way for us to respond to all of them across multiple platforms under one program. We can also track our agent performance and our KPI metrics within SOCi. **What do you dislike about SOCi?** Some of the reporting features were a pain point early on, but it seems that they have made some improvements there and that we have what we need. **What problems is SOCi solving and how is that benefiting you?** SOCi streamlines social media management by consolidating platforms into one and aids in responding to reviews with AI. It simplifies viewing and engaging with posts across multiple platforms, helps track agent performance, and monitors KPI metrics efficiently. We are also able to gain insight into the voice of the customer and search common word sentiments to gain insight on how new promos or policy changes are received and affecting our guests. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made it easier for you to manage your social media presence and track your performance metrics. We're constantly working to improve our reporting features, and we appreciate your feedback on this. ### 29. Use Soci everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about SOCi?** Easy to update your Google listing profiles and make sure you don't miss an optimization. **What do you dislike about SOCi?** I have not figured out the exact value it has provided, and whether or not what level of engagement would produce what level of value. There is value but its hard for me to measure. **What problems is SOCi solving and how is that benefiting you?** It allows me to keep my listings in top shape, and I am still learning more. My company recently got soci genius, and I am learning it. **Official Response from Alicia Zhang:** > Thanks for sharing your experience! We’re glad to hear that SOCi is helping you keep your Google Business Profiles optimized and making it easier to stay on top of your listings. We also appreciate you sharing your thoughts about measuring value and engagement as you continue exploring the platform. If you’re getting started with SOCi Genius or would like to learn more about other features, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your review and for being a valued SOCi customer! ### 30. Basic Scheduling Tool with Major Usability Flaws **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SOCi?** I find SOCi's scheduling feature useful for its main capability, which is scheduling static posts across multiple platforms. It is also handy for viewing, reviewing, and responding to our Google reviews. The feature that allows us to receive emails about new reviews is appreciated, and being able to save this data into a CSV file is incredibly helpful for backup, especially when Google has deleted reviews in the past. **What do you dislike about SOCi?** I find SOCi struggles to upload video content, requiring manual posting of Instagram reels and TikToks. The emoji feature lags, so I have to use a third-party site for captions. There isn't an option to notify when posts are successfully posted or if there's an issue. The performance reports are confusing and not digestible, with information not presented in the most useful way. Going back and forth between SOCi and social media platforms to verify info is tedious. The user experience needs an update, and that's why I don't use the other tools offered. Reports also contrast with those on other platforms. The Libraries/Images and other tabs aren't intuitive to use. Plus, the Canva feature can't access our shared templates, so we don't use it despite its potential usefulness. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule static posts across multiple platforms and manage Google reviews, but it struggles with video content. The scheduling feature lets us handle social media content biweekly, but we rely on manual posting for videos and find the reports confusing. **Official Response from Alicia Zhang:** > Thank you for taking the time to share such detailed feedback. We're glad to hear that scheduling static content, managing Google reviews, review notifications, and CSV exports have been valuable for your team. We also appreciate your candid input on video publishing workflows, reporting usability, platform navigation, and Canva integration. Feedback like yours helps us identify where we need to improve the experience and better support evolving social media needs. We're continually investing in our platform, and insights like these are incredibly helpful as we prioritize enhancements. Thank you for being a SOCi customer and for sharing your experience. ### 31. Essential Tool for Social Media Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Austin D. | Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I use SOCi for automating our social media and responding to reviews. What I like most is the automation of social media posting, which gives me more time to focus on other parts of the business. The initial setup was also very easy. **What do you dislike about SOCi?** The user interface could be refinied a tad **What problems is SOCi solving and how is that benefiting you?** I use SOCi for automating social media and responding to reviews, which saves me from having to manually post and gives me more time to focus on other parts of the business. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the automation features of SOCi and that it has made social media management easier for you. We appreciate your feedback about the user interface and will take it into consideration for future improvements. ### 32. My Experience with SOCi has been an overall positive experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa J. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SOCi?** I like how the landing page provides a well rounded snapshot of valuable information related to your connected socials and their engagement with customers/clients. I especially like the AI generated prompts for replying to reviews as sometimes, it provides a better way to say what I was already wanting to say. **What do you dislike about SOCi?** Thus far, I have not discovered any true "dislikes" as the platform serves all the uses I have which is tracking social media and other platform reviews and interactions. **What problems is SOCi solving and how is that benefiting you?** It is doing a great job at providing professional and proper AI responses for customer reviews on public platforms. I am not always the best as thinking of the MOST thoughtful response I can give to positive OR negative reviews, and the AI responses help me immensely. Saving me time from overthinking a simple task. **Official Response from Alicia Zhang:** > Thanks for the wonderful review! We’re delighted to hear that the dashboard gives you a helpful snapshot of your social performance and that the AI-generated review responses are helping you save time while crafting thoughtful replies. It’s great to know SOCi has made managing customer interactions a little easier. We appreciate your support and thank you for choosing SOCi! ### 33. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** zoey s. | flooring and design consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I use SOCi for social media management, insights on traffic to our pages, and resources for advertising and statistics. I really appreciate being able to consistently maintain my social media, posts, and client engagement all from one platform. It's super convenient to schedule, post, and manage everything without switching tools. I like the ease of using the program and the support from our advisor that makes navigating the platform simple. I love how easily and quickly each platform connects to SOCi, and the initial setup was very easy. **What do you dislike about SOCi?** Nothing at the moment **What problems is SOCi solving and how is that benefiting you?** I use SOCi to consistently maintain my social media, posts, and client engagement, handling everything on one platform. It helps me schedule, post, and manage seamlessly. **Official Response from Alicia Zhang:** > Thank you for the wonderful review! We’re thrilled to hear that SOCi has made managing your social media, client engagement, and performance insights more efficient by bringing everything together in one place. It’s also great to know the setup process was smooth and that you’ve had a positive experience with your advisor. We truly appreciate your kind words and thank you for being a valued SOCi customer! ### 34. Multitasking Marvel with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Briana W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SOCi?** I use SOCi to create content and see how our users engage. It manages our posts and shows who is being reached and where we can make improvements. I especially like its multitasking features, which make my job easier by allowing me to handle multiple outlets in one place. The initial setup was easy, which is a big plus. **What do you dislike about SOCi?** I wish it was more phone friendly. Also, the downtime notifications are a problem. When the site is down, it sometimes doesn't add the content I posted. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to create content and track engagement, it manages our posts and shows who we reach. Multitasking in one place makes my job easier. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in managing your content and tracking engagement. We appreciate your feedback about the mobile experience and downtime notifications, and we'll take that into consideration for future improvements. ### 35. SOCi Keeps Marketing Organized with All-in-One Scheduling, Listings, and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** What I like best about SOCi is how streamlined it makes social media management. Even though I currently use it for just one property, it still helps me stay consistent with scheduling, maintain a clear content calendar, and ensure our messaging stays organized and on-brand. **What do you dislike about SOCi?** Honestly, I don’t have any major dislikes. SOCi has been very effective for managing social media and keeping content organized. If anything, I would say that because I only manage one location, I’m not currently using many of the more advanced multi-location features—but that’s more about my role than the platform itself. **What problems is SOCi solving and how is that benefiting you?** SOCi solves the problem of managing marketing tasks efficiently in one place. It benefits me by saving time, reducing the need for multiple platforms, and improving organization around content planning and scheduling. This helps ensure our messaging stays consistent and that marketing tasks are easier to manage day to day. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been so effective in helping you streamline your social media management and maintain a clear content calendar. Thank you for sharing your positive experience! ### 36. Essential for Streamlined Multi-Location Hospitality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I find SOCi to be a highly effective platform for managing hospitality operations across multiple locations. It simplifies overseeing social media and guest reviews by bringing everything into one system, which is essential for saving valuable time and improving consistency across properties. I like that it supports strong brand alignment while allowing each hotel to highlight its local market, which is crucial for delivering relevant and engaging guest communication. This helps our teams respond promptly and maintain a positive online reputation while focusing on actual guests in the hotel. The initial setup was super easy—just one form and done. **What do you dislike about SOCi?** I haven't found anything to improve yet with SOCi, but it would be nice to see all of the hotels within our management group without multiple logins. **What problems is SOCi solving and how is that benefiting you?** SOCi saves time and improves consistency across properties, simplifies overseeing social media and guest reviews, supports brand alignment while allowing local market focus, and aids in prompt responses to maintain a positive online reputation. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been such a valuable tool for your multi-location hospitality management! We appreciate your feedback and are glad to hear that it has simplified your operations and improved brand alignment. We'll definitely take your suggestion about multiple logins into consideration for future updates. Thank you for sharing your experience! ### 37. SOCI Simplifies Multi-Location Listing Management at Scale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** SOCI has been a strong fit for managing local listings across a multi-location franchise portfolio. Being able to push listing updates to Google, Facebook, Yelp, and other platforms from a single dashboard removes a significant amount of manual work that would otherwise scale linearly as new locations are added. Duplicate listing suppression may sound like a minor feature, but it solves a real issue in franchise systems where prior ownership can leave orphaned profiles behind. It’s also easy to handle per-location customization for hours, phone numbers, and other attributes without losing centralized oversight. The built-in reputation monitoring keeps review activity for all locations in one place, and the reporting provides a clear view of listing health and visibility across the broader portfolio. Finally, the platform’s permission and approval structure feels intentionally built for the franchisor/franchisee model. **What do you dislike about SOCi?** The main drawback I’d point out is that the user interface can feel clunky, especially when switching between locations or trying to make bulk updates. For a platform that’s meant to support efficiency at scale, the UX doesn’t always live up to what the underlying functionality seems to promise. **What problems is SOCi solving and how is that benefiting you?** SOCi addresses the core operational challenge of keeping local listings accurate and consistent across dozens of locations, without needing a dedicated person to manage each platform natively. For a growing franchise portfolio, that centralized control helps reduce administrative overhead and lowers the risk of outdated or conflicting information hurting local search visibility. The practical payoff is simple: customers can find the right location with the right hours, every time. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a strong fit for managing local listings across your multi-location franchise portfolio. Our goal is to simplify listing management and provide centralized oversight, so it's great to hear that you find value in features like duplicate listing suppression, reputation monitoring, and reporting. We appreciate your feedback about the user interface and will take it into consideration for future improvements. ### 38. User-Friendly Platform with Seamless Canva Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I use SOCi for all my work needs and find it awesome for communicating with the public. It's user-friendly, and I love the addition of Canva, which enhances my experience. The integration with Canva allows me to sign into my account and use what I've created, which I love. The AI tool in SOCi is also something I find very beneficial. Lastly, the initial setup was super easy, which I greatly appreciate. **What do you dislike about SOCi?** When looking past photos up it would be nice if they were more organized. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to create a calendar of social media posts. It's user-friendly and integrates with Canva, making it easy to incorporate my designs. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has been instrumental in helping you communicate with the public and create social media posts. The integration with Canva and the AI tool are designed to make your experience as seamless as possible. ### 39. Aggregates Info Well, but Support Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I liked the reporting that could include all listings into one report, instead of having to pull individual reports. It helped me manage a business with 90 locations by aggregating that information. Connecting Google Business profiles to SOCi also aided in managing reviews. **What do you dislike about SOCi?** The support ticket system did not work well. I did not like how you needed to put in a ticket for a lot of different changes, such as adding a new property or fixing heat maps. Other platforms I have used are more streamlined and user-friendly. Using SOCi University or having to put in a ticket is inconvenient, and the tickets can take a long time. **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage my Google business profiles and aggregates information for easy management of profiles and listings. I like its reporting feature, which consolidates all listings into one report, saving me from pulling individual ones. It was especially helpful when managing 90 locations. **Official Response from Alicia Zhang:** > We're glad to hear that you found our reporting and aggregation features helpful for managing your business with 90 locations. We apologize for the inconvenience you experienced with our support ticket system. We are constantly working to improve our support processes and appreciate your feedback. ### 40. Effortless Social Media Management Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that SOCi allows me to post to multiple accounts in one spot and makes handling all of our social media and Google My Business more accessible and easier. I like that I can see comments and reviews on all platforms in one place. It helps me with rewriting my messages to make them sound better and also allows me to plan out posts in advance. I appreciate that all the platforms are in one spot, making things easier and quicker. I enjoy reviewing the posts to see which ones received more views and interactions, providing great data for all the social media items and our marketing campaigns. **What do you dislike about SOCi?** I would like to be able to add alt text and collaborators through SOCi for Instagram. I still have to update some posts through Instagram directly if I want to add a collaborator. Or I have to go to Facebook and Instagram directly to add alt text to pictures for posts. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post to multiple accounts in one place, plan posts, and view comments and reviews. It helps streamline social media and Google My Business management while improving post effectiveness through data insights. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping you manage your social media and Google Business Profile from one place while making it easier to plan content, monitor reviews, and measure performance. It’s wonderful to know the AI writing assistance and analytics are helping you create more effective posts and support your marketing campaigns. We also appreciate you sharing your feedback about adding Instagram collaborators and alt text directly within SOCi. Thanks again for your support and for being a valued SOCi customer! ### 41. Centralized Review Management but Needs Modernization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi easy to use. Its basic nature helps with its ease of use. Also, I appreciate the integration with Facebook, Google, and Yelp, allowing all reviews to come into one place. It's helpful to receive instant notifications when reviews are posted and be able to respond promptly. It's great that we can thank customers for a five-star review or offer service recovery for a one-star review. **What do you dislike about SOCi?** It's kind of basic, and while that's a plus for ease of use, it kind of takes away because the app doesn't feel modern. Some of the buttons don't work properly. It lacks a modern feel and seems very dated. As for the technical aspects, some of the buttons on the bottom row just redirect you back to the one page and don't actually do anything. **What problems is SOCi solving and how is that benefiting you?** SOCi allows us to get alerts when reviews are posted across Facebook, Google, and Yelp in one place. We can thank customers for positive reviews or address issues in negative ones, which centralizes our response process. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's ease of use and centralized review management features. We apologize for any inconvenience you've experienced with the app feeling dated and some buttons not working properly. We are actively working on modernizing the platform and addressing any technical issues. Your feedback helps us in our ongoing efforts to improve the user experience. ### 42. Saves Time with Social Media, Needs Editing Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I really like that SOCi connects to multiple platforms at the same time, making it somewhat simple to use. It's nice to set up advertising in one spot that goes to all different platforms without having to visit each one individually, which definitely saves me time. **What do you dislike about SOCi?** It would be nice to be able to edit an ad that is already published or going to be published. There's no way to do that right now. You have to delete it and start over again, which is very frustrating. Also, you can't clear things from the calendar. So it jumbles it all up and makes it a mess. To try to figure out what's current and what might be old. And what's currently running and what isn't. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social media accounts from one platform. It helps me post and schedule on all platforms simultaneously, saving time and simplifying our marketing efforts. ### 43. Effective Social Media Management, Needs Mobile App Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find the collaboration and library of media content from our franchise group to be very beneficial. It allows me to modify upcoming posts and see an overview of our published content on a month-by-month basis. I also find it valuable to use the shared content to build my own and see what content was used by other franchisees to replicate their success. The initial setup was very easy with most of it done by our franchise marketing group, and once we signed in, it was straightforward to understand the platform and utilize the software's benefits. **What do you dislike about SOCi?** The SOCi mobile app isn't always user friendly when I engage with comments or alerts from social media. It's hard to connect directly with the content or response, and sometimes it's not clear what the response is in alignment with the content I'm replying to. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by managing multiple social media accounts from one platform and provides valuable analytics. The collaboration and content library are beneficial for modifying posts and viewing content success from other franchisees. **Official Response from Alicia Zhang:** > We're glad to hear that you find the collaboration and content library beneficial for your franchise group. We appreciate your feedback about the mobile app and will take it into consideration for future improvements. ### 44. SOCi’s Integrations, Easy Scheduling, and Advanced Options Keep It Ahead of Other Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** SOCi is one of the better platforms I’ve used. The integrations that enable shared content, the easy-to-use interface, and the ongoing updates to posting features—like the ability to pre-schedule first comments on posts to improve traction in the algorythims—put it well ahead of other platforms. **What do you dislike about SOCi?** The only downside is that, as a third-party content provider, the social media platform algorithms seem to squash the reach more than they do with native posts. **What problems is SOCi solving and how is that benefiting you?** As an independent pharmacy, our pharmacist owner doesn’t have time to post regularly, so the scheduled content feature is a real game changer. The ability to share access with staff without giving them full account access makes it even better. **Official Response from Alicia Zhang:** > We're pleased to hear that SOCi's scheduled content feature is a game changer for your pharmacy, allowing your pharmacist owner to save time while maintaining a strong social media presence. Thank you for sharing your experience with us. ### 45. Streamlined Social Media Management with Easy Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Erin P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SOCi?** I use SOCi for social media management, handling posts, engagements, and chats. It makes social media more streamlined and saves a lot of time. I especially like its ease of use because it's very user-friendly. The collaborative features are also great as they allow us to work together on posts and responses. The initial setup was easy, as our franchise home office handled it and they also provide content for us to post. Additionally, I like SOCi a lot because we find it very useful. **What do you dislike about SOCi?** I think some of the features are a little clunky... messaging doesn't seem to work for my team. **What problems is SOCi solving and how is that benefiting you?** SOCi streamlines my social media management, saving time and allowing us to collaborate on posts and responses. **Official Response from Neil Grasso:** > Hi Erin, Thank you for the positive review! I am glad to hear SOCi is making it easy to schedule posts across multiple platforms and respond to engagements through one consolidated platform. Also, I appreciate your feedback regarding the editing and posting processes, as well as the difficulties you have encountered managing multiple libraries. I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further. Thanks again! - Neil ### 46. SOCi Simplifies and Enhances Social Media Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like that there's a variety of different campaigns on SOCi. It touches a lot of different areas of my business. I appreciate that it's done and the pictures and text are there. I can easily transcribe the text to say something different, and there's AI prompts that let me change it or rewrite it myself. The initial setup was very easy through Travel Leaders, and once approved, it was very simple. **What do you dislike about SOCi?** I would like it if I had the option, when I modify my Facebook post, for it to automatically give me the option to update the Instagram post to say the same thing. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for marketing, especially since I don't have time to create social media posts. It simplifies posting by allowing me to review and tweak posts weekly, ensuring they match my business model. The AI and campaign variety help me tailor content effectively. ### 47. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Ada P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi to be a great platform that's easy to navigate, which makes it simple to post on multiple platforms all at once. I like the easy way I can post on Facebook and Instagram at the same time, which effectively reaches our prospects. The initial setup of SOCi was very easy, and overall, I feel it works fine for what we need. **What do you dislike about SOCi?** n/a **What problems is SOCi solving and how is that benefiting you?** I use SOCi to create social media content for our apartment complex. It's a great platform that's easy to navigate and lets me post on multiple platforms at once. I like that I can easily post on Facebook and Instagram simultaneously, which helps reach our prospects efficiently. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're pleased to hear that the platform's easy setup and simultaneous posting on Facebook and Instagram have been beneficial for your apartment complex's social media content creation. ### 48. Easy Cross-Platform Scheduling with Handy Image Libraries **Rating:** 4.5/5.0 stars **Reviewed by:** Alex M. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Scheduling posts across all platforms and having libraries of images easily accessible. **What do you dislike about SOCi?** Sometimes it can be hard to find different image libraries, and I wish it were easier to tell which images are landscape vs. portrait. Better search and filtering would also help. **What problems is SOCi solving and how is that benefiting you?** Reducing serious amounts of time on social media, letting corporate post easily on my stores accounts and letting me schedule posts so I don’t have to remember later on to post. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the cross-platform scheduling and image libraries. We appreciate your feedback about the image library organization and search features, and we will take that into consideration for future improvements. ### 49. Seamless Social Media Management with Stellar Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Emely H. | Digital Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like the reports we get from SOCi. The assistance from the platform itself with our membership is my favorite part. It's so easy and user-friendly to communicate with our audience, and we're able to connect with people in other states and countries. The initial setup was pretty straightforward and simple, which I appreciate. **What do you dislike about SOCi?** Sometimes when we schedule content, some buttons don't work, which might be a glitch. Also, the platform can be slow at times because it is very content and user heavy. **What problems is SOCi solving and how is that benefiting you?** SOCi simplifies communication with our audience, making it user-friendly and easy. It allows us to connect with audiences across states and countries who use our services nationwide. **Official Response from Alicia Zhang:** > We're glad to hear that you enjoy the reports and find the platform user-friendly for communicating with your audience. We appreciate your feedback about the scheduling buttons and platform speed. Thank you for sharing how SOCi is benefiting your communication with audiences across different locations. ### 50. All-in-One Social & Review Management That Keeps Branding Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Krystie R. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like that SOCi allows us to manage social media and online reviews in one place. It makes it easy for onsite teams to stay engaged with prospects and residents while keeping our branding consistent. The scheduling tools and review management features save time and help us stay proactive with our online presence. **What do you dislike about SOCi?** While SOCi is very helpful for managing social media and reviews in one place, the platform can sometimes feel a little clunky to navigate. Scheduling posts and uploading content can take more steps than expected, and the formatting options are somewhat limited compared to other social media tools. With a few improvements to the user interface and posting workflow, it would be even more efficient for onsite teams. **What problems is SOCi solving and how is that benefiting you?** Nothing **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that SOCi is helping your team manage social media and online reviews from one place while making it easier to stay engaged with prospects and residents and maintain consistent branding. It’s great to know the scheduling and review management tools are helping save time and support your online presence. We also appreciate you sharing your feedback about the navigation, posting workflow, and formatting options. Thanks again for your support and for being a valued SOCi customer! ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A26%3A25+-0500&secure%5Bsession_id%5D=2e23b863-5fef-460e-98ac-d9d5e53d7f59&secure%5Btoken%5D=07741fd6157997e698db79aa762c13dd6c93cfbf780d65db47222a393f9819a1&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [MyTime](https://www.g2.com/products/mytime/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [RSS.com](https://www.g2.com/products/rss-com/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Yottaa](https://www.g2.com/products/yottaa/reviews) - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews) - [YottaSrc](https://www.g2.com/products/yottasrc/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)