--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4632 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4632 scale: '5' date_modified: '2026-07-12' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,632 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users find SOCi **extremely user-friendly** , appreciating its easy setup and seamless management of social media content. (598 reviews) - Users appreciate the **ease and convenience** of SOCi's post scheduling, making content management effortless and efficient. (424 reviews) - Users find SOCi **extremely helpful** for managing reviews and social media, providing excellent support and easy onboarding. (351 reviews) - Users value the **centralized management** of SOCi, significantly simplifying multi-channel social media handling and saving time. (348 reviews) - Users value the **ease of scheduling** with SOCi, enabling efficient social media management for busy teams. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users find SOCi's **missing features** like robust report customizations and accurate listings monitoring significantly hinder their success. (138 reviews) - Users find SOCi has **limited features** , lacking essential tools for effective social media engagement and listing accuracy. (124 reviews) - Users dislike the **posting issue** where Facebook posts don’t sync to the SOCi calendar, complicating their workflow. (114 reviews) - Users find there is a **steep learning curve** for SOCi, requiring time and better training for full proficiency. (113 reviews) - Users find that **improvement is needed** in features like reporting accuracy and customizations for a smoother experience. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Streamlined Engagement with Efficient AI and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Suzi M. **Reviewed Date:** January 30, 2026 **What do you like best about SOCi?** I like that SOCi places all reviews and posts in one location, making it easy to respond across different platforms. The AI assistance with reviews is a real time saver. I also love the clean, easy UI and the reporting functionality. The ease of use increases my efficiency, allowing me to spend more time helping clients, patients, and employees. The initial setup was very easy, and I even gave it a 10 for being really easy to use and increasing efficiency. **What do you dislike about SOCi?** I like to print reviews to give as positive shout outs to the staff. Maybe a cleaner, nicer print option? **What problems is SOCi solving and how is that benefiting you?** SOCi places reviews, social media posts, and analytics in one location, making it easy to respond across platforms. The AI assists with reviews, saving time. The clean UI and great reporting increase efficiency, allowing more focus on clients, patients, and employees. ### 2. Effortless Multi-Channel Update Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about SOCi?** automation of updates across more than one channel **What do you dislike about SOCi?** It's not intuitive. I feel like the features and the calendar could be much easier to use. I recommend the SOCI team hire an external design thinker that assesses the experience from the point of view of a brand new user who has never used a tool like this but is used to very simple, intuitive online or app based tools. I feel like you could cut out steps, screens, and layers from the experience. **What problems is SOCi solving and how is that benefiting you?** It allows me to attain the best practice of posting regularly on social media. I only wish it could also automate the re-posting on my personal sites. I still have to do that myself. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you with regular social media posting. Thank you for sharing your thoughts on SOCi's user interface. ### 3. AI-Generated Captions That Make Posting Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Hailey C. | Local Store Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Being able to use ai generated captions. **What do you dislike about SOCi?** I don’t like that i don’t get to have full access to approving my posts. **What problems is SOCi solving and how is that benefiting you?** Solving my caption creation. Benefiting me by refining my words in a better way. **Official Response from Alicia Zhang:** > We're glad to hear that you enjoy using our AI-generated captions feature! We're constantly working to improve our platform and appreciate your feedback. ### 4. Human Review Responses That Keep Us Timely and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Alix P. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** The human responses to reviews that we may otherwise miss or respond to in an untimely matter **What do you dislike about SOCi?** Honestly, nothing that stands out as of yet **What problems is SOCi solving and how is that benefiting you?** Timely responses to third party reservations reviews **Official Response from Alicia Zhang:** > Thanks for the kind words! It’s great to hear SOCi’s human responses are making a difference for your third‑party reservation reviews. We’ll continue to prioritize fast, accurate responses — and we’re here if you have suggestions or need support. ### 5. Easy Posting with Helpful Suggestions **Rating:** 5.0/5.0 stars **Reviewed by:** Shannas K. | property manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Easy to post and has helpful suggestions **What do you dislike about SOCi?** I am unable to post for two properties at the same time **What problems is SOCi solving and how is that benefiting you?** Saving me time on posting every day, when I can do a month or so in advance **Official Response from Alicia Zhang:** > Thank you for your feedback! We're pleased to hear that SOCi is saving you time on daily posting and allowing you to schedule in advance. ### 6. Saves Me Time Managing Reviews Across Sites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** They save me the time from responding and searching all review sites. **What do you dislike about SOCi?** The response time. It could be faster, also issue with it connecting to TripAdvisor and posting the response. **What problems is SOCi solving and how is that benefiting you?** It’s saving me time because I don’t have to respond to each individual review myself. It replies to every review individually, rather than repeating the same response over and over, and it tailors the response to what each review says. **Official Response from Alicia Zhang:** > Thank you for sharing how SOCi is benefiting you by saving time and personalizing responses to each review. We strive to provide a seamless experience and will address the issues you've mentioned. ### 7. Exceptional Platform and Even Better Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey S. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about SOCi?** I’ve been a SOCi customer for over three years in the multifamily industry, and I can confidently say that no other platform comes close. I’m constantly vetting other solutions, and none compare to SOCi’s combination of robust features, seamless integrations, and continuous innovation. The level of support SOCi provides is unmatched—prompt, thorough, and genuinely invested in our success. My rep, Ben, along with the entire multifamily team, are incredibly hands-on, knowledgeable, and transparent. Their dedication and proactive communication make you feel like more than a client—you feel like a true partner. SOCi isn’t just a platform; it’s a partnership that elevates our marketing operations and helps us deliver better experiences for our communities every day. **What do you dislike about SOCi?** Sometimes API integration issues create roadblocks **What problems is SOCi solving and how is that benefiting you?** SOCi helps us manage and scale our digital presence across multiple communities efficiently. From social media scheduling and reputation management to localized content and reporting, it brings everything into one centralized platform. Before SOCi, managing dozens of properties meant juggling multiple logins and inconsistent branding. Now, our teams can collaborate seamlessly, maintain brand consistency, and respond to residents faster. The time savings, visibility, and automation have made our marketing not just easier—but smarter. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been such a valuable partner for your multifamily marketing operations. We appreciate your feedback and are committed to continuously improving our platform and support. ### 8. Easy Content Scheduling, but Facebook Tagging Is Missing **Rating:** 3.5/5.0 stars **Reviewed by:** Rachael M. | Agent Services Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** Scheduling content is an easy way to make social pages look active and engaging **What do you dislike about SOCi?** You can't tag people or pages for facebook posts **What problems is SOCi solving and how is that benefiting you?** looking like our page is active even when I forget to post **Official Response from Alicia Zhang:** > Thank you for sharing your feedback! We're glad to hear that SOCi has made content scheduling easy for you. We understand the importance of Facebook tagging and will definitely consider this for future updates. ### 9. Streamlines Social Media Management Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly D. **Reviewed Date:** January 23, 2026 **What do you like best about SOCi?** I use SOCi to manage the social media presence of our veterinary hospital. It provides an easy one-stop platform for me to view all of our online presence, saving me the time of running reports on separate platforms. My favorite feature is the charts and graphs, which allow me to quickly review the necessary materials I need to manage our platforms with ease. I also like the social media calendar that shows me all of my upcoming scheduled posts, allowing me to easily plan my topics for the month. The initial setup was very easy as it was set up by our IT department. **What do you dislike about SOCi?** I don't currently have any complaints **What problems is SOCi solving and how is that benefiting you?** I use SOCi to view all our online presence on one platform, saving time on separate reports. The charts and graphs make managing our platforms easier, and the social media calendar helps plan monthly topics. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has made managing your social media presence effortless and efficient. It's great to know that the platform's features, such as the charts, graphs, and social media calendar, have been valuable for planning and managing your content. We appreciate your feedback and are thrilled to be a part of your social media management efforts. ### 10. SOCi: Streamlined Multi-Location Management with AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I use SOCi for multi-location listing management on platforms like Facebook, Google Business Profile, and for handling reviews. One of my favorite features is the AI-recommended review response, which saves me a lot of time by prompting me with AI-generated responses, allowing me to focus on other tasks. Setting up SOCi, especially for community management, was fairly easy. **What do you dislike about SOCi?** I wish the AI prompt for reviews sounded a little more human or I could train it myself. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for multi-location listing management like FB and GBP. It helps me write reviews, mass update and optimize listings, and its AI review responses save me time for other tasks. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been beneficial for your multi-location listing management and review handling. Your feedback about the AI-generated review responses is valuable, and we'll use it to improve the user experience. ### 11. Easy Scheduling and Editing for Future Posts **Rating:** 4.5/5.0 stars **Reviewed by:** Luz G. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** EASY TO SCHEDULE FUTURE POSTS, REVIEW, CHANGE AND ADD **What do you dislike about SOCi?** Sizing posts can be difficult. and having to change the type of file for the post. **What problems is SOCi solving and how is that benefiting you?** post in multiple platform at the same time is helpful **Official Response from Alicia Zhang:** > We appreciate your positive feedback about SOCi's scheduling and editing features. We understand the difficulties with post sizing and file type changes, and we're committed to improving our platform to provide a more seamless experience for our users. ### 12. Soci Saves Us Time and Money by Keeping All Ad Info in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Soci supports our business and saves us time and money. It keeps our information about our ads in one area, and makes it easier to review and keep track of. **What do you dislike about SOCi?** I think Soci is great the way it is. I do not dislike it. **What problems is SOCi solving and how is that benefiting you?** Soci makes it easy to read any reviews that come in. I love being able to log into one place, and read it all together. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is supporting your business and saving you time and money by keeping all your ad information in one place. Thank you for sharing your positive experience! ### 13. Easy to Use with Convenient Advance Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** jo m. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** that it’s easy to use and you can schedule ahead **What do you dislike about SOCi?** nothing it is great i like it a lot easy to use **What problems is SOCi solving and how is that benefiting you?** it is helping with being active on social media **Official Response from Alicia Zhang:** > Thanks so much for the kind words — we’re thrilled SOCi is easy to use and that advance scheduling is helping you stay active on social. If you ever need tips or assistance, reply here or contact our support team and we’ll be happy to help. ### 14. All My Marketing Tools in One Convenient Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Able to go to one platform for all my marketing tools. **What do you dislike about SOCi?** I don't think I have anything I don't like about it. **What problems is SOCi solving and how is that benefiting you?** SOCi has helped streamline our property marketing and resident communication by allowing us to manage our social media, online reputation, and listings from one platform. It has made it much easier to stay engaged with current and prospective residents while maintaining a consistent online presence. The platform saves time by centralizing tasks that would otherwise require multiple systems, allowing our team to focus more on resident relations and day-to-day property operations. Overall, SOCi has improved efficiency, increased visibility for our community, and helped us better connect with residents. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been able to streamline your marketing tools and make it easier to manage your social media, online reputation, and listings from one platform. ### 15. Efficient Bulk Posting but Limited Local Optimization **Rating:** 1.5/5.0 stars **Reviewed by:** Amanda L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like the bulk posting and scheduling feature of SOCi. It allows me to post in bulk, which is really helpful for a large organization like ours to get the same message across many locations quickly. **What do you dislike about SOCi?** I find it challenging to use SOCi's features while optimizing for local content. **What problems is SOCi solving and how is that benefiting you?** SOCi allows me to post in bulk and schedule posts, which helps our large organization get the same message across many locations quickly. **Official Response from Alicia Zhang:** > Thank you for the kind words on bulk posting, that's exactly what it's built for. Local content optimization is actually an area where SOCi has more depth than many users initially discover, including location-specific overrides, content libraries, and templates that let local teams customize within brand guardrails. There may be more flexibility available than you're currently seeing, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 16. Easy Location Tracking and Clear Insights with the Corporate Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon May O. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** It’s easy to track all locations with a corporate dashboard, and it helps us gain clearer insight into what we should focus on. **What do you dislike about SOCi?** I’d like to be able to view all reviews, both new and old, so I can track improvements over time and better understand how to move forward with the locations. **What problems is SOCi solving and how is that benefiting you?** This helps show how new items are performing and how the service is improving. As a training team, we track this to make sure every location is meeting the same standards. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's corporate dashboard easy to use and that it provides clear insights for your team. ### 17. Easy multi-site posting, but bulk content risks account flags and feels too complex **Rating:** 1.5/5.0 stars **Reviewed by:** Nicholas P. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I used it for a real estate brokerage. I could easily post to all the agent-connected sites. **What do you dislike about SOCi?** complicated for casual users. bulk content was getting our social accounts flagged **What problems is SOCi solving and how is that benefiting you?** posting to socials **Official Response from Alicia Zhang:** > Thank you for using SOCi for your real estate brokerage. We understand the importance of easy multi-site posting and are working to address the complexities and account flag risks associated with bulk content. Your input helps us improve SOCi for all users. ### 18. Respond to All Reviews in One Place—A Real Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Eggs Up Grill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Being able to respond to all reviews in one place **What do you dislike about SOCi?** Scheduling posts has too many clicks and not easy enough **What problems is SOCi solving and how is that benefiting you?** Not having to go to so many platforms to respond to reviews ### 19. Easy to Use, Strong AI—But Some Duplicate Work **Rating:** 3.5/5.0 stars **Reviewed by:** Bill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Easy to use, and multifunctional. The ai part works well **What do you dislike about SOCi?** It duplicates some of my other efforts.I **What problems is SOCi solving and how is that benefiting you?** East to share and post from one spot. Ai is great for refining my thoughts **Official Response from Alicia Zhang:** > Thank you for your feedback. We're pleased that you find SOCi multifunctional and the AI effective. We understand the frustration of duplicate work and will strive to improve this aspect of our platform. ### 20. Efficient Social Media Management, Needs Simpler UI **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly A. **Reviewed Date:** January 23, 2026 **What do you like best about SOCi?** I like that SOCi has resources for content and allows me to manage all of my business's social media in one place. It helps to make sure content is always scheduled to be posted even when I am not in the office or available to curate a post at that moment. I also think it saves time and effort. **What do you dislike about SOCi?** I think SOCi could be more user-friendly. There are a lot of tabs and different things that take a bit of getting used to. Maybe a more simple website format would make it easier to find what buttons you need. **What problems is SOCi solving and how is that benefiting you?** SOCi helps ensure my content is scheduled even when I'm not available, saving time and effort. I like its content resources and the ability to manage social media in one place. However, it could be more user-friendly due to many tabs and a complex format. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi is saving you time and effort in managing your social media content. We value your feedback about the user interface, for the time being if you would like a refresher for any part of the platform, please visit SOCi University for the most up to date SOCi training and content! https://university.meetsoci.com/learn/dashboard ### 21. Centralized Hub for Reviews: One Place for All Customer Concerns **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas T. | Sr. Project Coordinator - contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** Addressing all reviews and customer concerns in a single, central place. **What do you dislike about SOCi?** bit of a lag on notifications when someone has left a review. **What problems is SOCi solving and how is that benefiting you?** Addressing customer feedback without missing anything **Official Response from Alicia Zhang:** > Thank you — we’re glad SOCi’s centralized review hub is helping you capture customer feedback. We appreciate you flagging the notification lag; we’re continuously optimizing notification performance and will share this with our product team. ### 22. Effortless Social Media Management and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall R. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** The ease of use, set it and forget it **What do you dislike about SOCi?** Been using it for about a month and all good so far **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule content for my social media, which is convenient because I can set it and forget it. It lets me plan posts weeks or months in advance and automatically posts to multiple platforms, keeping my social media active even when I'm not engaged. **Official Response from Alicia Zhang:** > Thank you for the great feedback — we’re glad SOCi makes scheduling easy and keeps your accounts active. If you ever need help or want tips for planning content further, please reach out to our support team. ### 23. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love how SOCi provides ease to post on all social media platforms, saving me a lot of time. I enjoy its scheduling calendar and the capability to post across all platforms at once, which makes posting on social media very convenient. I also appreciate how easy it is to use, making everything straightforward from the start. **What do you dislike about SOCi?** If I had to find something to improve, it would be to make the entire platform more digestible to the eye, sometimes I feel that there are lots of options to choose from and it could be simplified. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for scheduling and posting social media content across multiple platforms, which saves me a lot of time and makes the process very convenient. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that the scheduling calendar and multi-platform posting capabilities have been beneficial for you. ### 24. All Reviews in One Place, But Missing Third-Party Booking Site Imports **Rating:** 2.5/5.0 stars **Reviewed by:** Christi R. **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like being able to view all reviews in one spot **What do you dislike about SOCi?** I don't like that it doesn't pick up third party booking sites to get reviews from **What problems is SOCi solving and how is that benefiting you?** Looking for my reviews from online collectively **Official Response from Alicia Zhang:** > We appreciate your feedback about the third-party booking site imports. We are constantly working to improve our platform and will take your suggestion into consideration for future updates. ### 25. Easy scheduling for future social media post & easy responses to google reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannie S. | leasing consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that we can schedule future social media post & send replies to google reviews. **What do you dislike about SOCi?** Can't post videos to social media from Soci. **What problems is SOCi solving and how is that benefiting you?** Some marketing when we dont have much time to post. **Official Response from Alicia Zhang:** > Thank you for the kind words! Video publishing is actually supported in SOCi, so this is something you can start using today. Reach out to your CSM and they can walk you through getting video set up alongside your scheduled posts. ### 26. SOCi Makes Creating Facebook Posts Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly R. | Local Store Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The freedom to create my own Facebook posts. Easy website navigation. **What do you dislike about SOCi?** There is nothing I dislike about SOCi. I've had a great experience so far. **What problems is SOCi solving and how is that benefiting you?** SOCi helps promote what events we have coming up **Official Response from Alicia Zhang:** > We're glad to hear that you enjoy the freedom to create your own Facebook posts and find our website navigation easy to use. We strive to make social media management as seamless as possible for our users. ### 27. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Austin D. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SOCi?** Able to schedule out posts in advance, less time on computer each day **What do you dislike about SOCi?** The UI could be a touched up to meet modern standards **What problems is SOCi solving and how is that benefiting you?** Spending less time posting on socials **Official Response from Amanda Cherrey:** > Hi Austin! Thanks for sharing how SOCi is user friendly and allowing you to save time by scheduling ahead. Our team is always looking for feedback and to improve, so if you'd like to share more about how to update the UI, please reach out to Support@meetsoci.com. Keep up the great work with your social media! ### 28. Genius AI Assistance for Writing Ads IS AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Annie F. | Special Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** Genius AI assistance in writing ads for posting **What do you dislike about SOCi?** really nothing - Sometimes photos take a while, but it may be our internet **What problems is SOCi solving and how is that benefiting you?** posting on social media and the genius assistance is super cool **Official Response from Alicia Zhang:** > Thank you for the positive feedback! We're glad to hear that you're finding the AI assistance for writing ads amazing and beneficial for your social media posting. ### 29. Great Cross-Platform Data, but Posting and Navigation Still Feel Cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Collation of data across multiple platforms. Still exploring the scheduling of posts aspects. **What do you dislike about SOCi?** Not always intuitive on how to access different platforms. Creating posts across different platforms is improving but still cumbersome compared to doing it in the native platform. **What problems is SOCi solving and how is that benefiting you?** I saw a recent update that it is integrating with Canva and am excited to explore that. It would be helpful not to have to edit images in a separate app. ### 30. High-Quality Content That’s Easy to Set Up and Maintain **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget L. | Corporate Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** High quality content and very easy to set up and maintain **What do you dislike about SOCi?** Sometimes disconnects from socials (not too often) and reconnecting. **What problems is SOCi solving and how is that benefiting you?** staying current with social posting that I otherwise could not maintain **Official Response from Alicia Zhang:** > Thank you for the kind words! Occasional social disconnects are usually triggered by the networks themselves when tokens expire or permissions change, but we know reconnecting is friction you shouldn't have to deal with often. If it ever becomes a pattern, our support team can help troubleshoot. So glad SOCi is keeping your social presence consistent! ### 31. Excelent platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria G. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I love that I can schedule all of my posts! **What do you dislike about SOCi?** Nothing to dislike so far, the platform is great! **What problems is SOCi solving and how is that benefiting you?** No problems so far, the platform is excellent and very user friendly ### 32. One stop shop **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Assisatant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** That you can post one time and goes to all platforms **What do you dislike about SOCi?** that sometime you don't see all the reviews that come in **What problems is SOCi solving and how is that benefiting you?** none at this time **Official Response from Alicia Zhang:** > Appreciate you sharing what’s working and what isn’t. We apologize for reviews not appearing consistently. A common cause is filter settings or an integration delay — please check your Review Inbox filters and connected accounts, and if everything looks correct, open a support ticket so we can dig in! ### 33. Simplifies Content Management with Insightful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Erica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I really like being able to access reports and data analysis on how my content is performing. They help me understand what kinds of posts generate the most engagement and likes, and which are trending well with my audience. This insight helps me plan for future posts and platforms. **What do you dislike about SOCi?** It seems like there might be an inaccurate number of reviews. I feel like I have more reviews than what is being reported on SOCi, so I think there may be an error or a glitch from that perspective. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me plan content and maintain consistency without spending hours daily on creation and posting. I like accessing reports and data analysis to understand post engagement and plan future content effectively. **Official Response from Alicia Zhang:** > We're glad to hear that you find our analytics and reporting helpful for understanding your content performance and planning future posts. We strive to provide valuable insights to our users. ### 34. SOCi: Time-Saving Social Media Automation with Room for Local Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Amber M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi helps me save time and energy by posting automatically for me. I appreciate that the topics are relevant and interesting. I also like the 'set it and forget it' feature, where I can schedule posts and not worry about them. It saves me a lot of time, allowing me to work more directly in my real estate business. The initial setup was pretty easy. **What do you dislike about SOCi?** I would like to see articles that are more local to the area; the topics tend to be very broad. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for my real estate business to save time and energy by posting automatically. It saves me the hassle of searching for content, letting me work on my business instead. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been a time-saving and efficient tool for your real estate business. We appreciate your feedback about wanting more local content, and we will take that into consideration for future updates. ### 35. Effortless Social Media Scheduling Across Multiple Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Kay A. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like how effortless it is to plan and schedule social media posts and have them posted across multiple platforms. **What do you dislike about SOCi?** Hmm... i'm not sure that I dislike anything. It's pretty user friendly. **What problems is SOCi solving and how is that benefiting you?** Consistent marketing across social media. Social media is where I gain most of my following and customers. I like that I can schedule posts and forget them, and then I can respond to all engagement on soci it's nice because then I don't waste any time scrolling on social media. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi effortless and user-friendly for scheduling social media posts across multiple platforms. Consistent marketing and engagement are crucial for growing your following and customer base, and we're glad to be a part of your success. ### 36. Condensed! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SOCi?** Integrated suggested posts, by AI, is helpful! I may not like 100% of the suggested post, but I can edit and then schedule it. **What do you dislike about SOCi?** Be able to turn off AI suggested posts completely. Some of our sites use it, like mine, but some do not, and it is currently cluttering up their scheduled posts calendar. **What problems is SOCi solving and how is that benefiting you?** Soci has helped improve our consistancy across our social media platforms, and cut back on the time spent keeping all platforms up-to-date. **Official Response from Neil Grasso:** > Hi Anna, Thank you for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and respond to reviews in a timely manner. Also, I appreciate the feedback regarding your account connectivity issues. I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve any problems you may be encountering. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further. Thanks again! - Neil ### 37. All-in-One Solution for Managing Business Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Bob S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** An all-in-one solution for managing my business communications. **What do you dislike about SOCi?** Inability to correct my location without admin support **What problems is SOCi solving and how is that benefiting you?** regular posting of socil media material - keeps us relevant in the community **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you stay relevant in the community by enabling regular posting of social media material. Thank you for your feedback! ### 38. Everything in One Place That Saves Us So Much Time **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya W. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Everything is in one place and saves time saved so much time **What do you dislike about SOCi?** Nothing so far! Everything has been great **What problems is SOCi solving and how is that benefiting you?** Able to give reviews as soon as I see them and posting on facebook **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you manage reviews and social media posting more effectively. We appreciate your support! ### 39. Efficient Social Media Management, Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like that SOCi integrates well with our franchise, making it easy to schedule posts that are sent out to various distribution channels. It runs very smoothly, which is a definite plus. We don't have a dedicated social media manager, so SOCi helps us manage social media posts efficiently. It's a tool provided by our franchisor, allowing us to decide which posts we want to publish. **What do you dislike about SOCi?** No complaints **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage social media posts efficiently by sending them to different platforms. It integrates well with our franchise, allowing us to schedule posts and ensure they are distributed smoothly, even without a dedicated social media manager. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been seamlessly integrating with your franchise and making social media management efficient for you. Thank you for sharing your positive experience! ### 40. Convenient and User-Friendly Social Media Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I find SOCi convenient and user-friendly, as it doesn't require a lot of constant monitoring from my end, which is nice. I like the ability to schedule posts in advance and edit them within the social platform. Having all my social media platforms under one roof is great for posting and checking on posts. It simplifies engagement and activity management for me. **What do you dislike about SOCi?** Nothing at this time. **What problems is SOCi solving and how is that benefiting you?** SOCi frees up my time from worrying about social media posting or follower engagement algorithms, while being convenient and user-friendly. I can schedule posts in advance and manage all social media platforms under one roof, with minimal monitoring required. **Official Response from Alicia Zhang:** > Thank you for taking the time to leave such a thoughtful review! We’re so glad to hear that SOCi has made managing your social media easier by bringing everything into one platform and helping you save time with scheduled posts and simplified engagement. It’s wonderful to know the platform has been a convenient fit for your workflow. Thanks again for your support and for being a valued SOCi customer! ### 41. Organization - Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** Having all of my marketing platforms in one place. **What do you dislike about SOCi?** Can be time consuming to plan all of my monthly messages at once to schedule them, but that's not really a fault of soci. (I also don't know how to pronounce it: "so che or so see?" **What problems is SOCi solving and how is that benefiting you?** Reviews are in one place, making it easier to respond to them and to remember to keep the information updated. **Official Response from Alicia Zhang:** > Thanks for the feedback — glad SOCi is making organization easier. To speed up scheduling try Saved Content, Recurring Posts, Bulk Composer or the Content Calendar; we can send quick guides or run a short walkthrough to help! (Also to answer your question, the correct pronunciation would be “so-she") ### 42. All Social Platforms in One Place—A Huge Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** Having all social media platforms in one place, reduces time to manage. Very user friendly. **What do you dislike about SOCi?** It would be nice to be able to edit all posts at the same time instead of going into each individually. **What problems is SOCi solving and how is that benefiting you?** It has helped with consistency in posting to social media platforms. And the fact that all reviews filter to this dashboard has helped with anwering those reviews in a timely manner. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been a time-saver for you by consolidating all social media platforms in one place. We appreciate your feedback about the ability to edit posts. ### 43. Effortless Facebook Scheduling, Intuitive to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like SOCi for its easy format of making captions and adding pictures, which makes the job of posting much easier. It's simple to see everything, select dates, and I appreciate how it sends things to the marketing team for a quick review, which is usually very easy and fast. I think it's very easy to use and straightforward, requiring only a quick review to understand how to do things, and after that, everything is easy to remember and use. **What do you dislike about SOCi?** Nothing **What problems is SOCi solving and how is that benefiting you?** SOCi helps me with scheduling posts for Facebook, so I don't have to review them constantly. It makes it easy to pick dates for posting, quickens review by marketing, and allows me to easily see all my posts. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and intuitive for scheduling posts on Facebook. We appreciate your feedback and are glad that it's making your job easier. ### 44. Time-Saving Design Tool for Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about SOCi?** I like the recommended designs that are already in the SOCi system because they save me time. It gives me symmetrical designs that I don't have to come up with myself, allowing me to focus on more important tasks in my job. Additionally, I enjoy the experience of using SOCi once I got used to it. **What do you dislike about SOCi?** I mean, you have to search hard for some features but, you get used to it after a time. **What problems is SOCi solving and how is that benefiting you?** SOCi definitely helps me create visually stimulating images, flyers, and posters. It saves time by providing recommended designs that are symmetrical and don't require me to come up with them myself, allowing me to focus on other important tasks. **Official Response from Alicia Zhang:** > We're glad to hear that you find our recommended designs helpful and that SOCi has saved you time. We appreciate your feedback and will continue to work on improving the user experience to make it easier to find features. ### 45. Responsive, Helpful Support Team That’s Easy to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** We really like our customer service reps. They’re consistently responsive, helpful, and easy to work with whenever we need support. **What do you dislike about SOCi?** I wish we could customize the dashboard and reorganize the elements so we can choose what we want to see there. **What problems is SOCi solving and how is that benefiting you?** SOCI helps us manage our listings and respond to reviews. It’s a turnkey solution, so our franchisees don’t have to handle those tasks on their own. ### 46. Effortless Social Media Scheduling and Content Ideas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like being able to schedule when our posts will be published. It allows us to plan ahead for events or promotions so they are published at the right time. I also find it helpful that SOCi gives us ideas and pictures that are relevant to our posts or current events. Additionally, I have no issues navigating the website when granted access. **What do you dislike about SOCi?** I like being able to schedule my businesses Facebook post. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post on our business Facebook page. It helps us with relevant ideas and pictures for posts, and I love scheduling posts so they go live right when events or promotions start. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi helpful for scheduling and planning ahead for your posts. Our goal is to make social media management as effortless as possible. ### 47. Effortless Post Scheduling That Lightens the Content Load **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SOCi?** The ease of use and being able to schedule posts to go out whenever I want them to. I can make several in a day and not have the mental load of constantly making content **What do you dislike about SOCi?** ability to see if you've gained followers on a specific post **What problems is SOCi solving and how is that benefiting you?** making it easier to increase my social presence without feeling overwhelmed with posting daily ### 48. Helps with those little things we forget as admins! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** July 03, 2026 **What do you like best about SOCi?** I like the feature that they are responding to our reviews when we are so busy as admins and we forget to respond to them it's the little things that make a difference as we are running around the hotels all day. **What do you dislike about SOCi?** I haven't run into an issue yet I am looking forward to using this feature **What problems is SOCi solving and how is that benefiting you?** Able to respond to reviews **Official Response from Alicia Zhang:** > We're glad to hear that you find our review response feature helpful! We understand how busy it can get, and we're here to make things easier for you. ### 49. Scheduling Posts in Advance Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tareka S. | Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** We enjoy being able to schedule posts in advance **What do you dislike about SOCi?** Instagram parametersmakes it difficult to post **What problems is SOCi solving and how is that benefiting you?** Keeps track of our social media marketing and reviews. Also sends out reminders **Official Response from Alicia Zhang:** > We're glad to hear that you enjoy being able to schedule posts in advance with SOCi. It's great to hear that it's helping you keep track of your social media marketing and reviews, and that it sends out reminders. We understand that Instagram parameters can be challenging, and we're continuously working to improve our platform to better accommodate those limitations. ### 50. Easy, Centralized Platform Management and Review Responses in Soci **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love how easy it is to manage all of our platforms in one convenient place. I also really like being able to respond directly to reviews from the main dashboard. **What do you dislike about SOCi?** I wish that creating my posts from inside Soci was easier. **What problems is SOCi solving and how is that benefiting you?** Time — I save so much time because I can schedule all my social posts and respond to reviews in one location with one login. It’s great. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you save time by centralizing platform management and review responses. We value your input on post creation and will strive to make it a more seamless experience for you. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+03%3A07%3A48+-0500&secure%5Bsession_id%5D=8ea546e0-4255-47db-a39f-f4d6aaafc3da&secure%5Btoken%5D=f04cc2bf9c526ab5912fb9c6f87bfef51b51f3ed9a485890e2f32997f3879081&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [MyTime](https://www.g2.com/products/mytime/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [RSS.com](https://www.g2.com/products/rss-com/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Yottaa](https://www.g2.com/products/yottaa/reviews) - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews) - [YottaSrc](https://www.g2.com/products/yottasrc/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 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