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SOCi Reviews & Product Details - Page 15

SOCi Overview

What is SOCi?

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi- location brands manage and scale their marketing efforts. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more. Learn more at www.soci.ai or contact us at hello@soci.ai.

SOCi Details
Product Website
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SOCi Community
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Product Description

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

How do you position yourself against your competitors?

SOCi empowers multi-location enterprises to automate & scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected.


Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises.


Sara A.
SA
Overview Provided by:

Recent SOCi Reviews

DM
Dianna M.Small-Business (50 or fewer emp.)
2.5 out of 5
"I have never understood fully how to use this so I just don’t touch it ever."
I don’t have to post to Facebook which is why I subscribe.
AN
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Love the ease of having social media done for you"
I like not having to create all of this social media content and it's great content that TLN does for us
SF
Schardinee F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great option for your business social media management."
They give you very detailed reports for every social media account associated with your business. The scheduling feature is the thing that I utiliz...
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SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
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Video Reviews

2,810 SOCi Reviews

4.5 out of 5
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2,810 SOCi Reviews
4.5 out of 5
2,810 SOCi Reviews
4.5 out of 5

SOCi Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SOCiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Sebastian J.
SJ
Regional Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

SOCi makes sense and can be used quickly and easily without having to use an instruction manual, lengthy trainings, etc. I like how easy it is to understand. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I haven't found a downside to using SOCi. Maybe make it quicker and easier to view your actual social media from SOCi. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It allows me to apply marketing for all 4 of my sites from 1 central location. It streamlines my process and saves me time. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're thrilled to hear that SOCi is easy for you to use and that it's helping streamline your marketing process across multiple sites. Thank you for the feedback!

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below:

https://support.meetsoci.com/hc/en-us/requests/new

Sherry J.
SJ
Hospital Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

I enjoy having one place to go to for updating things via social media Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I little difficult to get started but once you're in...it's great Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

reachiing multiple socialn platforms in the same place. Review collected by and hosted on G2.com.

AC
leasing consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

I love the easy ideas that come with creating a poster or a flyer, it's so easy! SOCi basically does all the work for you! I use it for everything at work! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't have any dislikes for SOCi, CUSTOMER SERVICE IS GREAT!! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi makes it easier for my company to make flyers to let residents know about the events that are happening. Review collected by and hosted on G2.com.

Bailey D.
BD
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

I like that you can categorize pages together to ensure that relevant sites receive the same information Review collected by and hosted on G2.com.

What do you dislike about SOCi?

There is no eary way to quickly select a low amount of locations if you have one quick update that doesn't really need a new group made Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi has not been able to solve the most recent issue I've had, but I've found a work around/ Review collected by and hosted on G2.com.

JT
Property Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

Much needed! As someone who does not use Facebook in my personal life it is wonderful to have a tool that makes posts without needing a personal handle to connect to. Easy access to canva to drop your logo on anything or make a cute design and you can schedule out as far as your creative mid will let you :) Review collected by and hosted on G2.com.

What do you dislike about SOCi?

My only dislike is not being able to delete previous posts/drafts. They are past date un=posted content that display on my dashboard and I would love a delete draft/post button on it. Can only "schedule post" or cancel by selcting them. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Great having all platforms on one dashboard, and the "auto"response for reviews that you can build off from or edit. Review collected by and hosted on G2.com.

Response from Brooke Starling of SOCi

Hi Jane,

Thank you for sharing your feedback! We're thrilled to hear that you find SOCi easy to use and a convenient one-stop shop for your social media needs. Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request!

- Brooke

AK
Center Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

SOCi has been so helpful to make sure we are posting updates to our families! It makes it easier for us to post one update to all social media using one platform. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It would be helpful to be able to upload more than 10 pictures and videos! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

We were unconsistent with posting the great things we do on our social medias. Since using SOCi we have posted 3 times per week with ease! Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that SOCi has been helpful in streamlining your social media updates!

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below:

https://support.meetsoci.com/hc/en-us/requests/new

AL
Leasing Professional
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I like how convenient it is and the we can schdule our posts. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I dont like that we do not have an option to repost or reshares stories and that we are not able to choose sounds directly from the platform. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi is solving the issue of having to remember to post something on our social media pages. SOCi allows pre scheduled posts and eliminates the need to go in everyday to post. Review collected by and hosted on G2.com.

Sydney H.
SH
Business Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

SOCI is easy to use and navigate! Also works great in the franchising world. We use it for 2 of our businesses and it has really helped streamline our social media life! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

No complaints that I can think of at this time! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Being able to see all of our metrics in one place and also being able to schedule posts and manage those on the same dashboard is such a game changer! Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're thrilled to hear that SOCi has been a game changer for your businesses! Thank you for sharing your positive experience with us.

AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about SOCi?

Soci really helps keep my social media organized so I'm not bouncing between platforms. Its hectic enough trying to figure out content, this makes eveything else easier! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I for some reason can't connect my instagram. I have tried several times and I just don't know who I can talk to to help Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

organizing and scheduling posts in one spot Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about SOCi?

It is super easy as an admin in SOCi to manage all of the users we have for each of our properties. We can pull reports to see if they are posting to social media regularly or how their Google reviews are being responded too. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I wish it was easier to get more reviews through SOCi - it is a big ask that will likely not happen in our system to have users paste in all of the emails they'd like to ask for more reviews from regularly and impossible to do it automated at certain touchpoints. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Response times, frequent social media posting Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that you find SOCi easy to manage and that it's helping with response times and social media posting.

To learn more about our new Get Reviews feature or any other aspect of the SOCi platform, I highly recommend checking out our Knowledge Base.

I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource:

https://support.meetsoci.com/hc/en-us#KB