SOCi Reviews & Product Details - Page 14

I really appreciate the support team behind SOCi. We are transitioning from one platform to SOCi and I've been really impressed with all the help provided by SOCi. I really like the features that SOCi has that is new for us like some of the reporting, genius search, etc. Review collected by and hosted on G2.com.

So far, we haven't experienced anything that we dislike about SOCi. Review collected by and hosted on G2.com.

SOCi enabled our brand to allow franchise locations to post individually. This has helped us communicate to our community, rather than being grouped-in with the nation at-large. Now, we can tell the community about our outreach programs and what we do to support local schools and businesses. Review collected by and hosted on G2.com.

Sometimes the prohibited words list includes things that aren't actually inappropriate in context. For example, we cannot use the word "tart," but one of our flavor offerings during the summer was PopTart... it was almost impossible for us to post about that flavor. Review collected by and hosted on G2.com.

SOCi provides a ton of data to evaluate how successful we are at our social media posts and campaigns. It makes responding to review simple. Assists with scheduling and posting on social media. Review collected by and hosted on G2.com.

The email notifications of receiving reviews immediately provide assistance in responding to negative reviews, leading you to believe the review is negative even when it is a 5 star review. Review collected by and hosted on G2.com.

I'm a new user to SOCi, but so far, love everything about the platform. I do not come from a background of social media management, but as a small business owner, this is one of the many hats I have to wear. SOCi makes this so much easier for me! Review collected by and hosted on G2.com.

I haven't come across any so far. I do wish that I could include text on stories when I toggle to post on IG story and feed, but I don't know that any platform has that capability? I always just have to go into my account and do it manually. If that feature were available, it would be fewer steps. Or, if I could just post my entirefeed post as a story itself that is clickable to get to the original post (if that makes sense). There may be a way to do this that I am not aware of. Review collected by and hosted on G2.com.

Scheduling my post across multiple social platforms Review collected by and hosted on G2.com.

Interface is a bit clunky, you cannot see how the actual post will look. Review collected by and hosted on G2.com.

I like how you've added suggestions for responding to reviews. Review collected by and hosted on G2.com.

I wish I could post for all my stores at once. Review collected by and hosted on G2.com.

I do find that the interface is mostly user-friendly. The calendar feature is straightforward and fabulous for visual layout and scheduling all your posts. The libraries tool is great to house customizable designs for easy and quick use. Review collected by and hosted on G2.com.

Posts did not go out as scheduled a few times, and the templates feature has some room for improvement. But I do see the vision! The program overall is a win for any marketing team. Review collected by and hosted on G2.com.

This site is super helpful and truly has most everything you need in one place. The platform itself is user friendly, and customer support is always helpful and friendly. They promply answer all of my questions usually with ease and if they don't have a solution, they work with you to get it resolved. Highly recommend, it's been a great tool for our company! Review collected by and hosted on G2.com.

Truly the only downside I have found is resharing old posts. You have to go in and really recreate the entire post again for it to properly post. Review collected by and hosted on G2.com.

Everything you need in one place makes marketing so easy. Review collected by and hosted on G2.com.

Wish I could post more pictures and longer ads Review collected by and hosted on G2.com.

The tools are kept in a concise manner making it easy to find what you need. It is easy to create libraries for your planned social media posts. Very easy to set up and share posts. It is very helpful to be able to observe feedback from clients in the insights section. Review collected by and hosted on G2.com.

Insights take a while to propagate shortly after launch. Seems to only use what is being posted/reviewed from the start date on and ignores any previous reviews. Need to be careful about what is flagged as 'negative." Unsure of how the SOCi score works for social media posts as even my fully engaged posts score as a 0. Review collected by and hosted on G2.com.