SOCi
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SOCi Reviews & Product Details - Page 13

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SOCi Overview

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What is SOCi?

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi- location brands manage and scale their marketing efforts. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more. Learn more at www.soci.ai or contact us at hello@soci.ai.

SOCi Details
Product Website
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SOCi Community
Languages Supported
English
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Product Description

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

How do you position yourself against your competitors?

SOCi empowers multi-location enterprises to automate & scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected.

Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises.

Sara A.
SA
Overview Provided by:
Sara Ajemian

Recent SOCi Reviews

DM
Dianna M.Small-Business (50 or fewer emp.)
2.5 out of 5
"I have never understood fully how to use this so I just don’t touch it ever."
I don’t have to post to Facebook which is why I subscribe.
Read more
AN
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Love the ease of having social media done for you"
I like not having to create all of this social media content and it's great content that TLN does for us
Read more
SF
Schardinee F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great option for your business social media management."
They give you very detailed reports for every social media account associated with your business. The scheduling feature is the thing that I utiliz...
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SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
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A great experience that you will enjoy
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Reputation Masters!
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Efficient and Easy - LOVE SOCi for social media scheduling+marketing!
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4.5 out of 5
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2,810 SOCi Reviews
4.5 out of 5
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SOCi Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SOCiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BB
Event Coordinator
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I really enjoy being able to schedule posts ahead of time. I like that I can schedule a post for a day I'm off work and it will post even when I'm not there. It is super easy to incorporate all of your social media accounts so you're able to post on all of them! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I would like to be able to respond to FB messages off of Soci Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Making it easier to access all social media accounts from one spot. Review collected by and hosted on G2.com.

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Response from Neil Grasso of SOCi
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We're glad to hear that you find SOCi easy to use and that scheduling posts ahead of time is helpful for you!

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below:

https://support.meetsoci.com/hc/en-us/requests/new

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Brooks B.
BB
Digital Marketing
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

SOCi allows me to get real data on our online efforts Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It is a large company so support is often slower. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Soci is solving my problems with GMB, Online reviews, Customer feedback, and Data collection Review collected by and hosted on G2.com.

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DT
Franchise owner - Travelologist
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

I like that they handle the social media stuff so I can handle sales. I love the ease of managing the account as well - the platform is so easy to use, and really helpful to see what is coming up - which makes it easy to personalize. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Once in awhile a client calls about a post I missed, and I have to find out what amazing thing they are calling about. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

They are solving my problem of only having 24 hours in a day. To have them behind the scenes, handling my social media platforms is so helpful. I get feedback from clients all the time about how beautiful my posts are, and it really does create interest - and keeps my name top of mind! Review collected by and hosted on G2.com.

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Response from Neil Grasso of SOCi
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We're thrilled to hear that SOCi is helping you free up time for sales and making it easy to manage your social media accounts! Thank you for the positive review!

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Morgan W.
MW
Co-Owner
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I love that all of my platforms are in one login with SOCi and I can manage my online listings and get help with google review replies. It is very user friendly and helps me have a one stop shop to see my Google My Business page and connect my social media platforms. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't dislike anything! It's been a great resourse so far! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Helping my to see analytics on Google My Business page, and help with google review replies. Review collected by and hosted on G2.com.

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Response from Neil Grasso of SOCi
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We're thrilled to hear that you're enjoying the convenience of managing all your platforms in one place and finding SOCi user-friendly. We're here to help with any questions or support you may need in the future. Thank you for your feedback!

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Ernie G.
EG
Insurance Agent
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

Scheduling social posts for more than one Scheduling ahead of time Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Not sure if there is an option to receive feedback right away about engagement for any posts Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Social marketing and social engagement Review collected by and hosted on G2.com.

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Gabriel M.
GM
Sales Associate
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

Soci makes it super easy to post on all platforms. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Nothing Soci is so great I use it every day! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Solving the need to manage social media accounts enables ease of viewing metrics. Review collected by and hosted on G2.com.

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Josef K.
JK
Digital Marketing Manager
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

I'm able to see reviewI particularly appreciate how SOCi's reputation management program provides comprehensive insights and tools to effectively monitor, manage, and enhance our online brand image across various platforms, ensuring a positive and consistent reputation.

s for multiple sites and channels all in one platform. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Customer service is hardWhile SOCi's reputation management program offers valuable features, I find that the user interface could be more intuitive and streamlined for smoother navigation and quicker task execution.

to get ahold of. They're more of the "it's in the syllabus" type rather than willing to help. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi is solving the challenge of efficiently managing and improving our brand's online reputation by providing a unified platform to monitor reviews, engage with customers, and drive positive sentiment, ultimately enhancing customer trust and loyalty. Review collected by and hosted on G2.com.

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Response from Amanda Cherrey of SOCi
Editedit

Hi Josef, thanks for sharing your experience with SOCi and our team. I'm sorry to hear you're not getting the support you're looking for. If you haven't already, I'd suggest you reach out to your SOCi CSM or the person at your company who is the SOCi contact/point person to discuss further.

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Carrie S.
CS
Director of Marketing and Digital Activation
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

SOCi continues to invest in their technology and software, incorporating automation in numerous areas. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

The delay in execution of products at times. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi is optimizing reputation management response times for our guests. Review collected by and hosted on G2.com.

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AW
Franchise Owner-Travel Agency
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

The ability to have a dashboard that shows what all of your platforms are doing is the best feature thus far. For those that use Facebook Ads, it even shows what your total and Daily Spend is and that is also important to see where your advertising dollars go. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I think that SOCi is still a bit "clunky" when it comes to Social Media Platforms. It's still hard to get some of my other platforms to connect with the program. That comes with the territory as that's something that will always be difficult to master. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi is definitely handling the problem of Multi-Platform Social Media Management. Once again, it is always hard to master that, but the features that are working seem to support my efforts really well. Review collected by and hosted on G2.com.

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Response from Neil Grasso of SOCi
Editedit

Thank you for sharing your positive experience with SOCi's dashboard!

I’m sorry to hear you are encountering issues with navigating the platform and linking external networks. If you’re open to sharing more details about this issue, please message support@meetsoci.com so our teams can provide additional assistance.

To learn more about platform navigation or any other aspect of the SOCi platform, we recommend checking out our newly revamped SOCi University!

I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource:

https://university.meetsoci.com/learn/dashboard

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MF
Hospital Manager
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

It's nice to be able to see all reviews both bad and good all in one place. Love the AI generated responses for the reviews too to help with the all the guess work. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Some of the AI generated responses need a little work but still helpful. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It helps with all the guesswork of responses to the multiple reviews we get in a day/month. Plus it helps to make sure we aren't saying the same responses to every review as well. Review collected by and hosted on G2.com.

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