Save to My Lists
Paid
Claimed
Optimized for quick response

SOCi Reviews & Product Details - Page 11

SOCi Overview

What is SOCi?

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi- location brands manage and scale their marketing efforts. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more. Learn more at www.soci.ai or contact us at hello@soci.ai.

SOCi Details
Product Website
Discussions
SOCi Community
Languages Supported
English
Show LessShow More
Product Description

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

How do you position yourself against your competitors?

SOCi empowers multi-location enterprises to automate & scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected.


Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises.


Sara A.
SA
Overview Provided by:

Recent SOCi Reviews

DM
Dianna M.Small-Business (50 or fewer emp.)
2.5 out of 5
"I have never understood fully how to use this so I just don’t touch it ever."
I don’t have to post to Facebook which is why I subscribe.
AN
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Love the ease of having social media done for you"
I like not having to create all of this social media content and it's great content that TLN does for us
SF
Schardinee F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great option for your business social media management."
They give you very detailed reports for every social media account associated with your business. The scheduling feature is the thing that I utiliz...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
Play SOCi Video
Play SOCi Video
Play SOCi Video
Play SOCi Video

Official Downloads

Answer a few questions to help the SOCi community
Have you used SOCi before?
Yes

Video Reviews

2,810 SOCi Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
2,810 SOCi Reviews
4.5 out of 5
2,810 SOCi Reviews
4.5 out of 5

SOCi Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SOCiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
RS
Fleet and Warehouse Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

What I love most is the comprehensive reporting and analytics, allowing us to track our campaigns’ success in real time. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

The initial setup and learning curve can be a bit challenging, especially for new users, but once you get the hang of it, the platform becomes much easier to navigate. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi addresses the challenges that multi-location enterprises face in managing their digital marketing efforts across various locations and channels. By providing a centralized platform, SOCi enables businesses to automate and scale their marketing strategies, ensuring brand consistency while allowing for local customization. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that you are enjoying SOCi's comprehensive reporting capabilities!

Amity J.
AJ
Regional Property Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

Once setup, SOCi has significantly reduced the amount of time required to update business hours and information, photos, and responding to online reviews. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

The templates for reviews could use refining, as they are not specific to my field of work so I often have to fine-tune the verbiage to sound more human and specific to my industry. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Responding to reviews significantly reduces the amount of time I have to go to various sites to find and respond to reviews. Additionally, I spend less time auditing various websites since it is centrally managed. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that SOCi has helped streamline your processes for updating business listing information and responding to reviews.

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below:

https://support.meetsoci.com/hc/en-us/requests/new

MH
Digital Marketing Coordinator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

SOCi truly helps create more efficient approval processes for our team. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I can't think of anything I'd improve or change about SOCi at the moment. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It allows our brand to make sure that posts are on par with our standards. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Hi there,

Thanks for the positive review! I am happy to hear SOCi is making it easy to create efficient approval processes across your organization.

Thank you again!

- Neil

AC
Leasing Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

SOCi is an incredibly user-friendly platform, especially when accessed online. The interface is intuitive and easy to navigate, making it a great tool for managing social media and marketing efforts. However, the mobile version is a bit more complicated and could benefit from some simplification. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I appreciate the recent update for its improvements in functionality and features. However, I'm not particularly fond of the new color scheme. The dark version was much easier on my eyes, and I find myself missing it with the new update.

Overall, SOCi is a solid platform with a few areas that could use some tweaking, particularly on mobile and in terms of color options.

Sent from my iPad Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

i want SOCI TO WORK ON THE INTERGRATION WITH TIKTOK I WANT TO BE ABLE TO SEE THE COMMENTS FRO TIKTOK ON SOCI Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that you find SOCi user-friendly and intuitive for managing your social media marketing efforts!

Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request!

bianca v.
BV
Local Store marketer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

It has already made post so you dont have to reinvent the wheel Review collected by and hosted on G2.com.

What do you dislike about SOCi?

To search things up wish it would give us all the photos that have to do with that serch bar. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It solves all of our facebook posts. Its super easy to post and submit for approval. Review collected by and hosted on G2.com.

Brittany T.
BT
Property Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I love the ease of posting to all of my properties social media accounts using one platform! Being able to engage and respond while scheduling posts and resident activity all through on platform makes my job so much easier! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

My only dislike is that my accounts unlink themselves from SOCi and it can implact scheduled posts and can cause them to go out late or not at all. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Before we started utilizing SOCi I had to go onto our properties Multiple different platforms to create posts which cost me several work hours to get all the posts up and the delay would sometimes result in the community engagement would suffer. I now can just do one posting and it is out ontime and the quality is much better. Review collected by and hosted on G2.com.

Camryn D.
CD
Marketing Specialist and Leasing Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

I like that SoCi makes it easy to schedule and view your social media posts in one space. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

-The specs for each platform are not easily accessible

-Can be slow at times Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Having the ability to schedule and posts for each platform is helpful. Review collected by and hosted on G2.com.

Response from Amanda Schulte of SOCi

We're glad to hear that you find SOCi's social media scheduling and viewing features convenient. We appreciate your feedback about the accessibility of platform specs and the speed, and we'll take that into consideration for future improvements.

Sarah J.
SJ
Travel Agent/Company President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I am always looking for simple and easy ways to post creative content to my social media sites for my travel agency. Soci has definitely made it easy to schedule amazing travel photos and video to my accounts! I feel that our social media presence is much more consistent now that we use Soci. It also gives the flexiblity to chose the content that best fits our brand and services. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I've noticed that many travel agents/agencies have also begun to use Soci, so there are times when I am posting the same thing as many other agents. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Before using Soci, I was posting to social media less often and the content of posts was more limited. Soci has helped our feed acheive a higher frequency of posts to our followers while featuring more destinations and travel options. Review collected by and hosted on G2.com.

Response from Brooke Starling of SOCi

Hi Sarah,

We're delighted to hear that SOCi has helped you post more on social for your travel agency! Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request!

- Brooke

Michael G.
MG
Business Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

It puts all my social media in one place, making it super easy to track. Being able to schedule posts on various platforms is amazing. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I haven't come across any issues with SOCi. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Organizing my platforms and scheduling of posts. Review collected by and hosted on G2.com.

Mia L.
ML
Marketing Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

SOCi has a great user interface, makes it very easy to schedule content, and manage different pages easily by keeping them organized. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It disconnects social platforms too often. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Giving me my time back from going in and posting content myself. Review collected by and hosted on G2.com.