Smartsheet Reviews & Product Details

Smartsheet makes it easy to organize projects, which is crucial in our line of work where there's so many moving parts. To be able to see progress is a function that can't be understated. SmartSheet is also extremely easy when you get into the hang of it, we use it every single day for project management. Review collected by and hosted on G2.com.

The only dislike is how the screen size affects the width of SmartSheet. It has sometimes created issues for remote working when away from managers, but it's been an easy thing to get over. Review collected by and hosted on G2.com.

Smartsheet enables our team to gather technical information from external co-manufacturers and then complete thorough risk assessments. This has sped up our onboarding process significantly. Being able to be alerted when certificates are coming up for expiry or when something is due has helped us when audits are coming up. This functionality alone we would have been unable to achieve with our old system of spreadsheets and SharePoint folders. Review collected by and hosted on G2.com.

The dashboard has limitations and setting up the widgets to show complex information is not intuitive eg would love to be able to show how many projects are assigned per person as well as the status they are at. It either shows one or the other.

Not being able to link cells across multiple sheets, have ended up having to duplicate information in a few places. We have a separate sheet for individual products and also the suppliers. It would be great if within the product sheet under the supplier column we could click a link which takes us to the supplier sheet and all the appropriate information for that supplier.

Needing to be alerted for certain dates not super clear, eg alert me two years after we on boarded a product. Need to complete multiple steps to trigger an alert. Review collected by and hosted on G2.com.

- The ability to power through dozens of projects and ask for updates on specific tasks

- The ability to highlight changes through specific time intervals

- Follow-up reminders that can be set in advance

- Reports and update requests that can be automatically sent on a schedule

- Dashboards that can link to multiple different sheets (great for programs)

- Easy baseline setting and resetting

- Great reach- since it's a cloud-based application, the entire team can get access and update directly through the app based on their designated role Review collected by and hosted on G2.com.

- Baselines can't be adjusted. When a new task line is added, it will not be counted on the current baseline. You must reset the whole baseline to incorporate new lines

- Dashboards are a bit clunky to build. Once they are set up, they look nice, but you need many supporting forms to get them to work properly

- Cut and paste isn't like Excel. Normal MS shortcuts don't work the same it takes getting used to

- Requesting Updates form isn't super clear about what project plan is being inquired about without workarounds Review collected by and hosted on G2.com.

Smartsheet helps us keep track of our operations processes and procedures. There are a ton of different ways you can use the platform, and my favorite part is how user-friendly it is for beginners like myself. We use Smartsheet daily, and it's easy to implement among our staff. I wasn't present when it was first integrated into our process, but I can't imagine how much more difficult it would be to keep track of our day-to-day schedule without it. The features we use range from task management spreadsheets to keeping track of expenses. We also get consisted updates from customer support regarding new features and how to use them. 10/10! Review collected by and hosted on G2.com.

I don't have any strong dislikes about Smarsheet. It gets the job done effectively. Review collected by and hosted on G2.com.

I like that it provides a variety of templates to get you started and you dont have to create something from scratch. We also like the ability to share sheets with guest users and not have to pay for additional licenses or fees. Review collected by and hosted on G2.com.

Our team didn't really care for Smartsheet. Many did not find it user friendly or very intuative. The decision to use Smartsheet was made by the previous executive (she used it at a previous place of employment) and our team really didn't are for it. I also found that customer service and training support was lacking. Ultimately, it wasn't worth the expense. They kept trying to upsell us, but when I wanted to cancel some licenses, the contact stopped. Now they are trying to makeme pay forlicenses we have not and will not use. We are a small nonprofit and spending $2000 on a platform we wont (and haven't been) using is crazy. They are unwilling to work with us to come to a fair solution. Review collected by and hosted on G2.com.

I like how many tutorials are avaiable. The program is very easy to use and easy to figure out. We use it for a CRM, as well as check lists. The CRM is not my favorite, but we are still trying to see how to use it best for us. I love the program for trackers and check lists. We are able to share with clients outside our company and it helps keep everyone organized! Review collected by and hosted on G2.com.

Some clients that out outside my company have a hard time accessing without an account. We like to be able to share the files with individual events and some have a hard time with the access. Review collected by and hosted on G2.com.

I like that it gives the freedom to create multiple project types. If you can think it then you can build it. It is easy to use and learn. It only took a few members of our team to implement the software and configure it to meet our every day needs. This is our every day go to project management software. We have started the process of integrating it with our internal software to show results of our projects in real time. We have not had to call customer support because we have found the support we need from articles, examples, or Youtube videos. Review collected by and hosted on G2.com.

We were hoping for an easy communication method that was public facing that would allow 2 way communication with our customers on certain software enhancements. To be fair, we have not dug deep into this yet. Review collected by and hosted on G2.com.

Smartsheet can be a strong collaborative tool for project management and other organization purposes. Being able to tag people, attach documents/files, & configure cells to guarantee proper input/use of the spreadsheet makes it a fantastic "one stop shop" for storage, tracking, etc. The numerous viewing options for organizing the smartsheet content is convenient.

In addition to the automated workflows that are relatively easy to set up within Smartsheet's workspaces, the platform can also be connected to BI tools for automated reporting outside of the users interacting with the smartsheet. Review collected by and hosted on G2.com.

The platform itself is unattractive but serves it's intent for internal purposes. To keep things organized and avoid users being overwhelmed, a strongly organized set up of the the sheets & workflows is needed from the start & followed by routine management/maintenance to keep things clean. Review collected by and hosted on G2.com.

I've had great experience using Smartsheet, especially with its ability to set formulas and link one sheet to another. This feature really simplifies the process when pulling information from multiple sheets into one. Review collected by and hosted on G2.com.

However, I've encountered a few issues that have made my work a bit more challenging.

Our organization has a folder where all project templates are stored. When we start a new project, we typically copy the entire folder of templates to a new location. While the folder appears in the new location, the individual sheets within the folder don’t show up immediately. It usually takes around 5 to 10 minutes for the sheets to appear, but if I copy a single sheet instead of the entire folder, it appears instantly. This delay when copying multiple sheets is something I’ve noticed.

Additionally, I have around seven sheets linked to a main sheet. These seven sheets are regularly updated throughout the project lifecycle. However, the main sheet takes a significant amount of time to update and reflect the changes made in the linked sheets. The delays can be frustrating, especially when the project requires real-time updates.

I’ve tested these issues across multiple networks, all of which consistently provide speeds of at least 10 Mbps, so I’m confident the problem isn’t related to network speed. I believe it may be a software malfunction rather than a network issue. Review collected by and hosted on G2.com.

User-friendly - easy to learn if you are familiar with Excel

Similar no code automation to optimise work

Convenient project planning format

Easy to share assets across different organisations (domains)

Form make it easy to collect data without sharing sheets

Intergration with Power BI for more complex report Review collected by and hosted on G2.com.

Reporting/dashboard has improved but still has more room to get better

Projects to do not have time intelligence

Complicated process to filter with relative dates (eg there is no this week) Review collected by and hosted on G2.com.