What I like most is that it consolidates all the projects we're running simultaneously into one unified source of truth, providing a high-level overview of everything in a single view. This way you can better compare dates and drive conversation around priorities Review collected by and hosted on G2.com.
One downside of Smartsheet is that it can be overwhelming for new users due to its wide range of features and customization options, which can take some time to fully master.
Sometimes can be slow to load. Also you need to remember to save your work recurrently if you don't want to lose it.
Overall our main challenge at the moment is internal Adoption by certain departments Review collected by and hosted on G2.com.
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Amazing program!
18,891 out of 18,892 Total Reviews for Smartsheet
Overall Review Sentiment for Smartsheet
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I like that it is flexible and able to be customized so minutely. If you can think of something you want automated or connected across sheets and reports and portfolios you can most likely do it. You get so many options to move forward and great workable templates/ Review collected by and hosted on G2.com.
The learning curve can feel large to the average user. Smartsheets almost has its own language when you first get started that you have to understand and requires constant tutorials or googling to find what you might need. Once you get it down it gets much more straightforward. I also dislike that some of the best automation tools are behind expensive paywalls like Control Center. Review collected by and hosted on G2.com.
I like using smartsheets and the different settings that it to help you visualise your timings. This helps me as being dyslexic sometimes I find large blocks of text hard to digest, so the various styles to see it are a good feature.
Easy to use and get the hang of one you know how - I use it every day for work. It's easy to implement across projects and integrates well with templates etc. I've never had any issues and haven't needed to speak to customer support or anything so that's good! Review collected by and hosted on G2.com.
Sometimes I find it difficult to format my sheets, like making sub sections with indents can be a bit clunky sometimes. I think this could be improved as it's quite time consuming when it's not going to plan and can be a faff. Review collected by and hosted on G2.com.
I have really enjoyed using smartsheets over the past 2 years. It's been a comprehensive way to link various sheets together to ensure that data is showing correctly in multiple places instead of having to remember to update multiple spreadsheets. I love using the dashboards as a place to easily see information from multiple sheets. The built in logic on the survey forms is also a neat feature that I've enjoyed learning how to use. Review collected by and hosted on G2.com.
The one thing I don't love about smartsheets is that it's fairly complicated and takes a little while to learn how to use. Sometimes the look of the sheets feels overwhelming to me as sheets can get very long, and the task lists can be long. The use of the right click isnt really there, and generally its less intuitive than excel or Google. You also have to save your work which at times I have forgotten to do. Review collected by and hosted on G2.com.
Smartsheet makes it easy to organize projects, which is crucial in our line of work where there's so many moving parts. To be able to see progress is a function that can't be understated. SmartSheet is also extremely easy when you get into the hang of it, we use it every single day for project management. Review collected by and hosted on G2.com.
The only dislike is how the screen size affects the width of SmartSheet. It has sometimes created issues for remote working when away from managers, but it's been an easy thing to get over. Review collected by and hosted on G2.com.
For me it is easy to use. I came from using Excel and other platforms and was worried if I could learn a new platform. But, Smartsheet has made it easy to learn and adapt. Review collected by and hosted on G2.com.
I don't have a downside as my use of smarsheet is basic for AR trackers, schedule etc. but sometime I do get lost in a lot of symbols on the side bars. I feel work screen gets crowded with all the options. May be there is an option to hide these that I am not aware but it is distracting. Review collected by and hosted on G2.com.
Smartsheet enables our team to gather technical information from external co-manufacturers and then complete thorough risk assessments. This has sped up our onboarding process significantly. Being able to be alerted when certificates are coming up for expiry or when something is due has helped us when audits are coming up. This functionality alone we would have been unable to achieve with our old system of spreadsheets and SharePoint folders. Review collected by and hosted on G2.com.
The dashboard has limitations and setting up the widgets to show complex information is not intuitive eg would love to be able to show how many projects are assigned per person as well as the status they are at. It either shows one or the other.
Not being able to link cells across multiple sheets, have ended up having to duplicate information in a few places. We have a separate sheet for individual products and also the suppliers. It would be great if within the product sheet under the supplier column we could click a link which takes us to the supplier sheet and all the appropriate information for that supplier.
Needing to be alerted for certain dates not super clear, eg alert me two years after we on boarded a product. Need to complete multiple steps to trigger an alert. Review collected by and hosted on G2.com.
- The ability to power through dozens of projects and ask for updates on specific tasks
- The ability to highlight changes through specific time intervals
- Follow-up reminders that can be set in advance
- Reports and update requests that can be automatically sent on a schedule
- Dashboards that can link to multiple different sheets (great for programs)
- Easy baseline setting and resetting
- Great reach- since it's a cloud-based application, the entire team can get access and update directly through the app based on their designated role Review collected by and hosted on G2.com.
- Baselines can't be adjusted. When a new task line is added, it will not be counted on the current baseline. You must reset the whole baseline to incorporate new lines
- Dashboards are a bit clunky to build. Once they are set up, they look nice, but you need many supporting forms to get them to work properly
- Cut and paste isn't like Excel. Normal MS shortcuts don't work the same it takes getting used to
- Requesting Updates form isn't super clear about what project plan is being inquired about without workarounds Review collected by and hosted on G2.com.
Smartsheet helps us keep track of our operations processes and procedures. There are a ton of different ways you can use the platform, and my favorite part is how user-friendly it is for beginners like myself. We use Smartsheet daily, and it's easy to implement among our staff. I wasn't present when it was first integrated into our process, but I can't imagine how much more difficult it would be to keep track of our day-to-day schedule without it. The features we use range from task management spreadsheets to keeping track of expenses. We also get consisted updates from customer support regarding new features and how to use them. 10/10! Review collected by and hosted on G2.com.
I don't have any strong dislikes about Smarsheet. It gets the job done effectively. Review collected by and hosted on G2.com.
I like that it provides a variety of templates to get you started and you dont have to create something from scratch. We also like the ability to share sheets with guest users and not have to pay for additional licenses or fees. Review collected by and hosted on G2.com.
Our team didn't really care for Smartsheet. Many did not find it user friendly or very intuative. The decision to use Smartsheet was made by the previous executive (she used it at a previous place of employment) and our team really didn't are for it. I also found that customer service and training support was lacking. Ultimately, it wasn't worth the expense. They kept trying to upsell us, but when I wanted to cancel some licenses, the contact stopped. Now they are trying to makeme pay forlicenses we have not and will not use. We are a small nonprofit and spending $2000 on a platform we wont (and haven't been) using is crazy. They are unwilling to work with us to come to a fair solution. Review collected by and hosted on G2.com.
I like how many tutorials are avaiable. The program is very easy to use and easy to figure out. We use it for a CRM, as well as check lists. The CRM is not my favorite, but we are still trying to see how to use it best for us. I love the program for trackers and check lists. We are able to share with clients outside our company and it helps keep everyone organized! Review collected by and hosted on G2.com.
Some clients that out outside my company have a hard time accessing without an account. We like to be able to share the files with individual events and some have a hard time with the access. Review collected by and hosted on G2.com.
