Signifyd Reviews (352)

Reviews

Signifyd Reviews (352)

4.6
352 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its automated fraud protection and chargeback guarantee, which significantly reduce manual review efforts and enhance operational efficiency. The advanced machine learning capabilities allow for quick and accurate transaction assessments, leading to increased approval rates and reduced financial losses. However, some users note occasional issues with false positives, which can disrupt legitimate transactions.

Pros & Cons

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TR
Tiziano R.
Senior Director of Ecommerce
Small-Business (50 or fewer emp.)
"Honestly is the best tool in fraud prevention"
5/5
What do you like best about Signifyd?

I liked it because it reduces fraud and increases sales and improves payments processes and truth became a fundamental tool because it works well and is very complete for online purchases and guarantees sales and everything is very good to avoid electronic fraud. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

My only advantage I think it is in the control panel sometimes the guarantee of an order is canceled. Review collected by and hosted on G2.com.

SM
Souza M.
Customer Success Executive
Mid-Market (51-1000 emp.)
"Reduce false positive declines problem with customer payment"
4.5/5
What do you like best about Signifyd?

Significantly improves fraud protection from card fraudster and prevent suspicious payment from automatically accept the orders. Notification will be sent to admin either to accept or block purchase with high fraud scoring. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

More control for administrator to oversee order and to have a customize rules for fraud score that can be accepted automatically by the system. Review collected by and hosted on G2.com.

ZJ
Zasan J.
Fraud Prevention Manager
Small-Business (50 or fewer emp.)
"Good fraud prevention product with easy-to-use features"
4/5
What do you like best about Signifyd?

I like its comprehensiveness and incredibly powerful features, such as fraud detection, improved acceptance rates, and incredibly friendly customer service. Finally, I like that Signifyd uses a fully automated process to protect orders and prevent chargebacks. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Just minor issues on certain occasions like false positives and they should improve the user interface a bit. Review collected by and hosted on G2.com.

KB
Kamal B.
Managing Director
Small-Business (50 or fewer emp.)
"Prevent e-commerce fraud with Signifyd"
4.5/5
What do you like best about Signifyd?

What I liked most was the automatic decision adjustment, which eliminated the need for manual review. Its a game-changer for the e-commerce team and gives you complete peace of mind. I love it. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I dont find anything negative that affects use, but the only thing I saw that I didn like was the pricing model based on a percentage of the transaction. Review collected by and hosted on G2.com.

LP
Laure P.
Fraud Prevention Specialist
Wholesale
Small-Business (50 or fewer emp.)
"Finally our team feels safer with this software"
4/5
What do you like best about Signifyd?

My favourite is that Signifyd automates my e commerce platform. It goes so smoothly with it integrating with our payment gateway and order management system. An area of machine learning pointedly squeezing the accuracy of it in fraud protection spares us of precious user time and effort on manual reviews. Secondly, it also is very good to know that it is like a cover to fraudulent transactions, which has taken away the most of our financial risk. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

While Signifyd works well, particularly at high order volume times, slowing it down will lead to delayed order processing. It is frustrating on both our team and our customers. For smaller businesses or newer ones, the price is too high for the pricing and, therefore, becomes less viable for companies on a smaller budget. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Small-Business (50 or fewer emp.)
"Great tool to simplify complex results"
4/5
What do you like best about Signifyd?

This tool is very helpful for fraud prevention and analytics. The automation of order verification is huge when dealing with large volumes of purchases. Additionally, being able to break down and review our customers' data using different data categories makes the information digestible and quickly accessible. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes the automated flags seem inconsistent. More details regarding why something was blocked would be useful. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Signifyd has assisted my company further decrease fraudulent purchases."
4/5
What do you like best about Signifyd?

Signifyd is a powerful tool for minimizing fraud and verifying that customers are using authorized cards. Implementation on the back end was seamless, with helpful customer support offering additional guidance on platform decisions. Integration into our purchase portal was smooth, and it has become an essential part of our fraud prevention team’s daily workflow. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

It would be helpful if Signifyd provided additional clarity on certain rejection decisions. Review collected by and hosted on G2.com.

JB
Josh B.
Fraud Prevention Manager
Financial Services
Small-Business (50 or fewer emp.)
"This software takes the risk out of online orders"
4.5/5
What do you like best about Signifyd?

I love how much stress it takes off the plate of identifying potentially fraudulent orders when it comes to Signifyd. Previously, we spent time writting orders from scratch, it felt like a guessing game. Signifyd handles it now and instant alerts when there is something not quite right. It also gives us the assurance in accepting orders that we did not have the confidence to without the help. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

With Signifyd I would say that the one of the things I would improve is the edge cases. It sometimes signals legitimate orders and we have to spend extra time scrutinizing them. This is not dealbreaker, but it is a simple hassle especially with too much happening. Moreover, the customer support team could take some time before they respond once there are issues, and it’s frustrating that we require fast responses. Review collected by and hosted on G2.com.

DR
Dakota R.
General Manager
Mid-Market (51-1000 emp.)
"Signifyd extremely good product, easy to use, that promises."
5/5
What do you like best about Signifyd?

It has managed to secure all chargebacks, and over the years I've used it, I've liked many things about it, such as the interface, the easy integration into payment processes, and the fact that it hasn't caused any problems. This is something I love about Signifyd. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

As I said before, Signifyd doesn't cause any problems and thats why there are no problems. Review collected by and hosted on G2.com.

CB
Cliff B.
Fraud management specialist
Online Media
Small-Business (50 or fewer emp.)
"Fraud worries are a thing of the past, thanks to Signifyd!"
4/5
What do you like best about Signifyd?

One offer that stands out for advanced fraud protection and chargeback management is Signifyd. The machine learning algorithms are incredibly good, they massively reduce false positives as well as ensuring that legitimate transaction went through. For instance, during their peak shopping periods, the system automatically spots and verifies suspicious transactions thus cutting off hours from the manual review. It is also a plus that it works well with the most popular e-commerce platforms. You set it up pretty quickly and start protecting your transactions immediately. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Signifyd's initial setup can be a bit complex, especially for users who are not familiar with fraud management systems. The interface, while powerful, could use some simplification for beginners. Additionally, the customer support response times can vary, which can be frustrating when you need immediate assistance. However, once you get past the initial setup, the benefits outweigh these minor inconveniences. Review collected by and hosted on G2.com.