Signifyd
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4.6 out of 5 stars
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Signifyd Reviews & Product Details - Page 8

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Signifyd Overview

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What is Signifyd?

Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%.

Signifyd Details
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Languages Supported
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Product Description

With identity and intent intelligence from the world’s largest network of online retailers, Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction. Every approved order is backed by a 100 percent financial guarantee against fraud and abuse, so merchants can automate payments at scale, streamline customer experiences and grow fearlessly.

How do you position yourself against your competitors?

“The adoption of Signifyd’s guaranteed fraud protection solutions by the next-generation of digital native retailers, as well as the traditional brick and mortar retailers, is a clear testament to the capabilities, versatility and modularity of Signifyd’s solutions. Signifyd’s competitors are mainly focused on loss-prevention, as opposed to customer experience enhancements.” - Frost & Sullivan

Seller Details
Seller
Signifyd
Company Website
Year Founded
2011
HQ Location
San Jose, California
Twitter
@signifyd
1,872 Twitter followers
LinkedIn® Page
www.linkedin.com
527 employees on LinkedIn®
Description

Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd, which is the leading provider of payment security and fraud prevention for the Top 1000 Retailers for
0
4, is headquartered in San Jose, CA, with locations in Seattle, Denver, New York, Mexico City, São Paulo, Belfast and London.

Lillie D.
LD
Overview Provided by:
Lillie Dorsey

Recent Signifyd Reviews

KK
Krishna K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Signifyd essential for drastic reduction in fraud"
At first, I really liked how easy it was to implemented it and how easy it was to issue the refund immediately after the first chargeback. It was i...
Read more
SS
Sana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Signifyd is a good tool for fraud prevention and peace of mind"
Easy to use and understand, and sicne it was implemented I found it to be a good tool with good customization and is great for peace of mind. I als...
Read more
SG
Smerla G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Our preferred software for drastically reducing credit card fraud"
I like the peace of mind it provides and that it is easy to use and the results are good, plus its functions are excellent and effective. I also re...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
6 people requested security information

Signifyd Media

Signifyd Demo - Order Review in Agent Console
Agent Console is used by risk agents to drill into the ‘why’ behind each order decision. Agent Console surfaces variables used to inform order decisions made by Signifyd’s machine-learning model, as well as indicators into which variables weighed most heavily into those decisions – both positive ...
Signifyd Demo - On-Demand Reports in Insights Reporting
Insights Reporting provides the macro-data necessary to benchmark business metrics against industry averages and track performance overtime. On-demand reports can be leveraged to quickly assess business drivers, fraud protection outcomes, and emerging fraud and abuse trends.
Signifyd Demo - Order Investigation in Power Search
Power Search allows merchants to review transactions across their order history using a wide timeframe, thereby uncovering patterns between orders indicative of risky or fraudulent activity.
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305 Signifyd Reviews

4.6 out of 5
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305 Signifyd Reviews
4.6 out of 5
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Signifyd Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SignifydQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Signifyd allows us to not have the worry/time of reviewing potentially fraudulent activity. What was taking hours a day, now takes less than 5 minutes. Signifyd also offers a score that help us make any decisions beyond automation. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

It would be great to have signifyd as a downloadable piece of software/application. This is just a personal preference and probably wouldn't make that much difference. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We see far less fraudulent activity. There were previously occasions where we would ship orders and then receive a chargeback, leaving us without goods and payment. The benefits of Signifyd are that they pick up the overwhelming majority of these transactions. Review collected by and hosted on G2.com.

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Verified User in Entertainment
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Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Signifyd?

We used to have to review orders manually for fraud. Now that it is all set up, we can just let Signifyd do it. They are also accepting of some abnormal situations. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The new setup is a bit more difficult to maneuver than the old one. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

One of the best platforms we use. Customer service is responsive as well. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Chargebacks have decreased. Workflow is easier on the human side. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Great Service. Fastest response. They prevent fraud and notify immediately. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing at the moment. I am pleased with their service. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Fraud protection. Review collected by and hosted on G2.com.

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CC
Web Marketing Manager
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Signifyd?

We were having a lot of issues with fraudulent orders on our e-commerce store. Once Signifyd was implemented our fraudulent orders were cut down to almost nothing, and the ones that squeaked through - well we were protected. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

There isn't much I dislike about the product or platform - the integration works nicely and onboarding was really helpful. Would I have liked it implemented faster? Sure, but it was a very reasonable amount of time. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We're protecting ourselves from fraudulent orders through our e-commerce store. Fraudulent orders are almost nonexistent now and we're covered just in case with Signifyd. Review collected by and hosted on G2.com.

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JS
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Signifyd?

98+ approval rating with Signifyd. Less than 90% with Riskified. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I see no value (yet) in having PayPal orders reviewed. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

It works, don't wait Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

I no longer spend time wondering if an order is valid. Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Signifyd brings automated decision making into play which in turn means less manual review for CX teams. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The customer service is fantastic however it would be good if there was an Australian Office in order to have customer service in the same time zone. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Decreased manual review. Less human decision making, therefore, increased appropriate risk taking leading to increased sales. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

The user-friendly interface is great for onboarding the entire team. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Waiting to hear back when providing + info Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

It's really top-notch technology and service Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Fraud detection and prevention. Realized that our entire team from Customer Service to Shipping and Logistics became more productive and in sync in tackling additional customer verification Review collected by and hosted on G2.com.

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GB
General Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

The trust of knowing that Signifyd has put an end to the worries of losing money to fraudulent orders. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Honestly, I can't think of a single dislike I have with Signifyd. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

This is some of the best money we have ever spent. Besides the enormous amounts of money not being lost to fraud, it has freed up employee time, letting Signifyd take care of scanning the orders. Also, if you do have questions, Signifyd's support group is always fast to respond. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Before Signifyd, I tried to catch fraud orders on my own. I had minimal tools and plenty of fraud orders got right past me. The people placing the fraud orders were constantly perfecting their game and they were better at the game than me. When we first hired Signifyd, I looked at the some of the orders they caught. They all looked like legitimate orders, and I remember thinking to myself that Signifyd was overly cautious. Every single order that I thought was probably good, turned out to be fraud. Since that day, I have 100% trust in Signifyd. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Easy to implement and use. Set it and forget it. Easy claim submission and reimbursements. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing to dislike! I have been using Signifyd for many years and am completely satisfied. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

Would highly recommend Signifyd! Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Solving fraud and related chargebacks. Have reduced chargebacks due to fraud to 0%. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Our account manager is always available and helpful, he has helped us to improve our fraud prevention results. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The reporting section of te platform could be better, but still great. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

The fraud prevention in my eCommerce, the numbers are healthier. Review collected by and hosted on G2.com.

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