Signifyd Reviews & Product Details

Signifyd genuinely cares about their relationship with their clients and wants to grow and evolve with their needs. Product development is non stop and the user expierence is always improving. Signifyd considers every bit of feedback from their customers and try to impliment relevant items. They keep up with current fraud trends and anticpate future trends and product needs. Review collected by and hosted on G2.com.

Some aspects of the products can be centered around certain merchants and not quite fit our needs, or we cannot customize parts. More visability into the decision would be useful. Review collected by and hosted on G2.com.

Its great because it does exactly what it says it will do. Its easy to implement, reliable and I was able to integrate it easily. Plus, I like being able to see all the orders in one dashboard and keep everything in order and fraud controlled. Review collected by and hosted on G2.com.

There is nothing to say here because everything is going very well. Review collected by and hosted on G2.com.

So far I have liked Signifyd because it offers clear functions for peace of mind and keeps us protected from fraudulent orders. It also saves time and simplifies the process, which reduces risk and is excellent for this. Review collected by and hosted on G2.com.

Customer services is not very good to say the least. Review collected by and hosted on G2.com.

Easy to operate with simplified dashboard design and theme to navigate between tools and features. Modern solutions in detecting fraud transaction by utilizing advance transaction scoring and risk assessement algorithm calculation. All this implemented technology make it easy for our ecommerce store to validating purchase and stop fraud long before it take place. Review collected by and hosted on G2.com.

Some areas of improvement with device tracking tools to permanently block device ID or to put on temporary ban. Review collected by and hosted on G2.com.

Signifyd gives a fraud score which can be used to help determine whether an order is fraud or legitimate. The score can be used to weed out fraudsters who are testing stolen cards or attempting to steal our products. The score tells us if an order is legitimate or if it's fraud, the score is rarely a "maybe". Review collected by and hosted on G2.com.

Customer support can be difficult to reach. Review collected by and hosted on G2.com.

I Love Signifyd!

I have increased my orders SIGNIFICANTLY on our website.

Before our fraud filters ruled out MANY orders, and we lost the order

Many time before the customers would try to get an order in 5 or 6 times before finally finding out that an address was abbreviated, or city was mispelled before finally getting and order to go through

Or they would abandon the cart altogether.

I now have zero fraud.

Before we had to check each order, and make a personal decision if its was fraud or not. Now its automatic and guaranteed.

We have caught ALL the scammers who tried to take advantage of us.

I have had to make only one claim in a year of use! And they paid it out immediately

I highly recommend this, Review collected by and hosted on G2.com.

A little pricey for the smaller businesses that are not doing as much credit card business each month - there is a minimum payment per month, or percentage of sales, whatever is greater

Took a little bit of work with our developers to get everything set up initially, but once its done, its done, and works flawlessly. Review collected by and hosted on G2.com.

I like this solution because it is very complete and ensures sales security by protecting online transactions. I also like the chargeback protection and, in general, it works well and offers great security, which is what we were looking for. Review collected by and hosted on G2.com.

Frankly, I dont have any problems. I like everything and it even works well. Review collected by and hosted on G2.com.

Signifyd takes away the need for a manual review process which saves up a lot of man power and allows our team members to focus on other issues. We also have upgraded our existing service to include complete chargeback protection which means they cover liability and risk for any chargeback received! This includes chargebacks with fraudulent reason codes and item not received or other non-fraud chargeback reason codes. Through this upgraded service, this eliminates the need for my team to manually submit claims and request reimbursements as the whole process is now automated.

I also like Signifyd's console and insights dashboard that shows very useful analytical data related to risk, traffic and more which I view on a weekly basis. They also show us benchmarking results so we can compare how we're performing against others in the industry.

Signifyd also has a dedicated team for support and implementation that made it easy to initially onboard and upgrade to the new service years later. Review collected by and hosted on G2.com.

Nothing so far yet as the Signifyd solution has been great and their team has been very responsive and helpful in managing unforeseen issues as well as responding to normal queries. Review collected by and hosted on G2.com.

Signifyd is a great tool - we've used it for years and it keeps getting better. Their ability to link all aspects of orders, and customers, and find trends is great! Their customer service team is great as well. Definitely recommend! Review collected by and hosted on G2.com.

I don't really have any complaints as it is a great tool and any "areas of improvement" do not outweigh the benefits and good things about this tool. The order resubmission process could be improved. If there were a way to categorize resubmissions or quickly provide the information Signifyd is looking for when resubmitting an order. That would be beneficial other than having to manually type a note. Review collected by and hosted on G2.com.

They are pretty easy to approach and friendly to work with.

I like their console portal, which is not our of dated compares to other traditional protals. Another highlights is their account managers are very quick respond to my questions and we all using Slack to communicate and schedule meetings, saved tons of my time. Review collected by and hosted on G2.com.

I believe there are still some imporve compents on the user portals could be imporved for a much more helpful tool for Signifyd's clients. I have brought a couple of ideas and suggestions ideas to my account manager, I know he tried his best to provide them to the product develop team already. Not sure if there is a limited resrouces for that team, the imporvements still not shown on the front end, while they're welcome your suggestions all the time. This is a little confusing. Review collected by and hosted on G2.com.