# Riskified Reviews **Vendor:** Riskified **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.4/5.0 **Total Reviews:** 226 ## About Riskified Founded in 2013, Riskified is a trusted partner in fraud prevention and risk management, enhancing performance and driving favorable business outcomes for ecommerce enterprises. We fundamentally embrace continuous improvement and optimization in tackling complex business challenges for our clients, often leading to technological breakthroughs and some of the most advanced solutions in the market. For example, we pioneered the use of AI to combat ecommerce fraud, and over the past decade have continuously introduced cutting-edge solutions to solve additional challenges beyond payment fraud, including solving for policy abuse, account takeovers, automations for chargeback management, and introducing adaptive checkout flows. These offerings were enabled by the invention of machine learning models to detect policy abuse, self-optimizing machine learning models, and turning an identity resolution capability into an interactive visualization engine for clients. ## Riskified Pros & Cons **What users like:** - Users highlight the **effective fraud prevention** of Riskified, ensuring safety and legitimacy in order approvals. (6 reviews) - Users value the **efficiency** of Riskified, enhancing order approvals while minimizing fraud effectively and effortlessly. (5 reviews) - Users praise Riskified for its **efficient fraud detection** , enhancing order legitimacy and reducing fraudulent practices effectively. (5 reviews) - Users commend the **intuitive analytics** of Riskified, enhancing their fraud prevention while ensuring ease of use. (2 reviews) - Users value the **ease of use** of Riskified, facilitating smooth integration into daily operations and workflows. (2 reviews) - Easy Integrations (2 reviews) - Users appreciate the **versatile fraud detection system** of Riskified, enhancing order approval legitimacy and minimizing chargeback risks. (2 reviews) - Users praise the **accuracy** of Riskified, which significantly reduces fraud through thorough financial screening and metrics. (1 reviews) - Business Growth (1 reviews) - Customer Focus (1 reviews) **What users dislike:** - Users find Riskified's pricing to be **expensive** , causing confusion about its value and difficulty for smaller companies. (2 reviews) - Users face **false positives** , causing unnecessary payment issues and business risks due to misidentified legitimate transactions. (2 reviews) - Users find that **improvements are needed** in flexibility and localization for better effectiveness in diverse markets. (2 reviews) - Users express concerns over the **lack of clarity** in Riskified’s decisions, complicating order validation and strategy. (2 reviews) - Users express concerns about **false alarms** flagging secure transactions, impacting trust and perception of value for money. (1 reviews) - Users express concerns about **poor fraud detection** , leading to potential business failures and a lack of transparency. (1 reviews) - Inaccuracy (1 reviews) - Inefficiency (1 reviews) - Information Overload (1 reviews) - Insufficient Data (1 reviews) ## Riskified Reviews ### 1. Accurate AI Decisions, Time Savings, and a User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Heriberto S. | Ecommerce Operations Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Riskified?** The AI makes accurate decisions. Riskified saves us a lot of time by not having to manually create rules. The dashboard is easy to use and provides excellent details on metrics. Riskified is constantly evolving and providing new products. They have increased our approval rate significantly since we started using the service leading to an excellent return on investment. Our account manager is great at escalating feedback to their support team and resolving issues in a timely manner. **What do you dislike about Riskified?** Some of Riskified's metrics at first glance seem a little hard to understand, but they are definitely accurate. Tool Tips with an explanation of each metric would be useful for users just getting familiar with the tool **What problems is Riskified solving and how is that benefiting you?** Riskified is helping us to not worry about order limits or electronic gift cards. Since they guarantee all orders, we have not had to cap order totals or restrict gift card purchases on the website. ### 2. Accurate Predictions and Strong Relationship Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Riskified?** The predictions are accurate, and they also take care of the relationship. **What do you dislike about Riskified?** Nothing specific to add—at a high-level view, I am very satisfied with them. **What problems is Riskified solving and how is that benefiting you?** Riskified helps us solve some of the biggest challenges we face in online fraud and payments. The main problem it addresses is reducing fraud and chargebacks without blocking legitimate customers. Traditional rule‑based fraud systems often create too many false declines, which directly impacts revenue and customer experience. By using AI‑driven, real‑time decisioning, Riskified allows us to approve more genuine transactions while still effectively stopping fraudulent ones. One of the biggest benefits for us is the chargeback guarantee, which shifts the financial risk away from the business and makes fraud losses more predictable. Operationally, Riskified significantly reduces manual reviews, allowing the fraud team to focus on complex or strategic cases instead of routine decision making. It also helps us scale into new markets and products with more confidence, as decisions are backed by global network intelligence rather than only our own historical data. Overall, Riskified enables us to balance risk control, revenue growth, and customer experience more effectively, turning fraud prevention from a defensive function into a growth enabler. ### 3. Reliable fraud protection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Riskified?** What I like most about Riskified is that it helps us approve more genuine customers with confidence, instead of being overly cautious and losing good orders. It takes a lot of the manual effort out of fraud review, helps reduce chargebacks and gives us more confidence in scaling without adding unnecessary friction to the customer experience. **What do you dislike about Riskified?** What I dislike most is that it can feel a bit like a black box at times - when an order is declined, I’d sometimes like more visibility into why. It also seems to be on the pricier side. **What problems is Riskified solving and how is that benefiting you?** The biggest problem Riskified solves for us is fraud and chargeback exposure. The chargeback guarantee is the main benefit, because it gives us more confidence in approving orders and reduces the financial risk if a fraudulent transaction slips through, while also cutting down the need for manual review. ### 4. Effortless Integration and Outstanding Support with Riskified **Rating:** 4.0/5.0 stars **Reviewed by:** Valeriia I. | Global Marketplace Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Riskified?** What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforward, and the integration with our existing systems was efficient, allowing us to go live quickly without operational complexity. The platform is intuitive and reliable, which makes it easy to use on a frequent basis and embed into everyday workflows. At the same time, Riskified offers a solid range of features that effectively cover our fraud-prevention needs without feeling overly complex or difficult to manage. Another key strength is the customer support: the team is responsive, knowledgeable, and proactive, which adds a lot of value both during implementation and in ongoing operations. Overall, Riskified combines ease of use, strong functionality, and excellent support, making it a solution that is easy to adopt, easy to maintain, and highly effective. **What do you dislike about Riskified?** Some advanced features and deeper customizations could be made more flexible or more easily configurable without requiring additional support or development effort. In certain cases, having more self-service options within the platform would further enhance efficiency. **What problems is Riskified solving and how is that benefiting you?** Riskified helps us address the challenge of managing fraud risk while maintaining a seamless customer experience. Without an advanced fraud solution, there is often a trade-off between preventing fraudulent transactions and approving legitimate orders, which can negatively impact revenue and customer satisfaction. By leveraging advanced fraud detection and automated decision-making, Riskified allows us to confidently approve more genuine orders while effectively blocking fraudulent activity. This reduces chargebacks and operational workload, while at the same time improving approval rates and overall conversion. In addition, Riskified simplifies fraud management by providing clear decisions, insights, and reliable performance at scale. This enables our teams to focus on growth and strategic priorities rather than manual reviews, ultimately supporting both revenue growth and operational efficiency. ### 5. Great for Reducing Chargebacks, Needs Better Support for Japan Market **Rating:** 3.5/5.0 stars **Reviewed by:** NAITO Kimiaki . | Information Security Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Riskified?** The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and the approval rate has also improved. **What do you dislike about Riskified?** The product is less effective in the Japanese market. Most of the expertise behind it comes from experience in the EU and North America. In Japan, we are having difficulty adapting the AI model to suit local needs. Also, regarding control center, it has rich for chargeback guarantee but actually not for others. **What problems is Riskified solving and how is that benefiting you?** Riskified has helped us address several critical challenges in our e-commerce fraud prevention strategy: High False Decline Rates Previously, legitimate customers were often declined due to overly conservative fraud rules. Riskified’s machine-learning model significantly reduced false declines, improving customer experience and conversion rates. Manual Review Overload Our team spent considerable time manually reviewing suspicious transactions. Riskified automated this process, freeing up resources and reducing operational costs. Chargeback Risk and Liability Chargebacks were a major pain point, impacting profitability and creating uncertainty. Riskified’s chargeback guarantee shifted liability away from us, providing financial predictability and peace of mind. Global Expansion Complexity Entering new markets meant dealing with unfamiliar fraud patterns and local payment behaviors. Riskified’s global data network allowed us to scale confidently without building region-specific fraud models internally. ### 6. Strong Fraud Protection, But Needs More Transparent Decision-Making **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Riskified?** Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must The software has a versatile fraud detection system that collects diverse signals to keep us safe The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe **What do you dislike about Riskified?** Often, the program fails to distinguish legitimate and false orders and this results to business failure The decision on fraudulent charges is not transparent and this brings high limitations **What problems is Riskified solving and how is that benefiting you?** Riskifield is the approach that helps us in managing risky or fraudulent orders, where in case payments are made, instant chargebacks are assured The software assist us in managing losses that could be caused by fraud by having a solid machine leaning option for any risky order There is minimal overhead costs, due to the automated fraud detection system The global payment complexities are fully addressed by this application, ensuring that our business is always safe ### 7. Reliable Filter but with Clarity Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Elia Z. | Global eCommerce Tech Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Riskified?** I like the clear and simple interface of Riskified, which is ready to use immediately. I believe that the search and the dashboarding part also work well. **What do you dislike about Riskified?** little clarity on why orders are being blocked, very cumbersome login. There is no clear explanation of what parameters were used and to what extent to lead to a block. There are no KPIs to improve this number long-term on the merchant side. **What problems is Riskified solving and how is that benefiting you?** I use it for business checks on fraud in US ecommerce purchases. It acts as a filter and insurance against fraudulent orders, reimbursing us if they go through. ### 8. Peace of Mind with Guaranteed Transactions When Approved **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Riskified?** Peace of mind knowing that our transactions are guaranteed when approved. **What do you dislike about Riskified?** Sometimes the model gets it wrong and declines orders from repeat customers. We also have an overseas sales team that uses a VPN and places orders over the phone, and Riskified seems to factor those IP addresses into its decisions even though we’ve already flagged this to the engineers. **What problems is Riskified solving and how is that benefiting you?** It relieves us from having to do manual due diligence on transactions, which is especially important since our AOV is quite high. ### 9. Exceptional Fraud Protection That Delivers Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo H. | Senior customer experience advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Riskified?** Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works very well. **What do you dislike about Riskified?** While helpful, the riskified portal can seem a bit cluttered for our use. **What problems is Riskified solving and how is that benefiting you?** Riskified has supported us by providing a valuable second review process, and it has also enabled us to automatically send a code to senders who are not considered high risk, allowing them to continue with their transfer. ### 10. Decent for Fraud Detection, Needs Better Data Accuracy **Rating:** 2.5/5.0 stars **Reviewed by:** Yasmine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Riskified?** I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well. **What do you dislike about Riskified?** The linking data is not correct and not detailed enough; the indicators are not always correct. **What problems is Riskified solving and how is that benefiting you?** I use Riskified for fraud detection to flag high-risk activities, but while it works, it's not perfect. ### 11. A good tool to have in your back pocket **Rating:** 4.0/5.0 stars **Reviewed by:** Katie B. | Customer Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Riskified?** Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the full breakdown to hover over if you need to. It uses a lot of different triggers such as IP, Address, Bank Details to determine a potential outcome. I use this platform daily and it's easily integrated with Shopify. **What do you dislike about Riskified?** It can be a bit slow on performance, it can take a while for the order details to load. **What problems is Riskified solving and how is that benefiting you?** It solves the problem of knowing whether an order is fake or if we're going to lose money or stock by processing an order. ### 12. True Partnership and Commitment, But Alignment on Metrics Can Be Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Riskified?** They demonstrate a strong commitment and collaborate with you like true partners, making it feel as though they are an extension of your own company. **What do you dislike about Riskified?** At times, it can be difficult to reach agreements with them regarding how we measure the results. **What problems is Riskified solving and how is that benefiting you?** We are outsourcing our fraud management, which helps us strengthen our financial security by including chargeback coverage. This approach gives us greater confidence in managing potential risks. ### 13. Excellent Machine Learning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Soiartze R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Riskified?** I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout. I will highly recommend this tool to any company that wants to accurately fight fraud. **What do you dislike about Riskified?** There is nothing bad I will say about Riskified. **What problems is Riskified solving and how is that benefiting you?** Riskified has reduced our Fraud Chargeback rate to the minimum as well as increased sales. It has also removed friction for the customers in the checkout by removing 3DS. ### 14. Partnership in our Fraud prevention efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Fraud Prevention Mgr, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Riskified?** Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products. **What do you dislike about Riskified?** At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have. **Recommendations to others considering Riskified:** Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs. **What problems is Riskified solving and how is that benefiting you?** Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site. ### 15. The account executive is very dedicated and engaged **Rating:** 3.5/5.0 stars **Reviewed by:** Marcello C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Riskified?** What I like most is the close relationship with the account executive who tries to understand the particularities of the company, sector and country. Compared to the competitor we use in part of the operation (Clearsale) this point of quality is very similar as both companies offer excellent local service **What do you dislike about Riskified?** The fact that they did not want to include a flow of manual validations of orders with a data verification team, seeking a path fully automated by artificial intelligence that will not always be able to map the real risk of operations **What problems is Riskified solving and how is that benefiting you?** Riskified helps me analyze fraud in orders on my marketplace channel. The main benefit is the attempt to improve the identification of fraud patterns, but still leaving something to be desired in the understanding of the particularities of the operation and country ### 16. It’s a relationship - you’ll get what you put in **Rating:** 4.5/5.0 stars **Reviewed by:** Tania C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Riskified?** Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization. They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends. **What do you dislike about Riskified?** If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines. **What problems is Riskified solving and how is that benefiting you?** They have a large team dedicated to risk mitigation so we don't have the build this team in-house. They're also experts in the industry which can be hard to hire for therefore having them do this has saved us time and effort ### 17. Absolute Game-Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Riskified?** Riskified simplifies and accelerates our order processing flow. It allows us to accept incoming orders much more efficiently and with confidence. Prior to implementing Riskified into our toolset, we spent a lot of time checking and verifying client information, payment information and order contents so we could make an informed decision on the veracity of the information and decide whether or not to accept the order. We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them. in short, adding Riskified to your flow is a complete game changer and I highly recommend the platform. **What do you dislike about Riskified?** I feel that at first Riskified was sometimes a bit too sensitive and would sometimes reject orders which should be covered, without providing sufficient reasons as to why. That being said, I've noticed that over time, and after sufficient analysis of the feedback we provide in each case, the system has dramatically improved each year and now we have a near perfect approval rate. **Recommendations to others considering Riskified:** Use it, you won't regret it. **What problems is Riskified solving and how is that benefiting you?** We are able to allow Riskified to handle accepting many of our incoming orders, thus freeing up our human agents to attend to other tasks while the orders are fed directly to our warehouse for processing. ### 18. Great experience with Riskified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Riskified?** Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great. **What do you dislike about Riskified?** I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm. **What problems is Riskified solving and how is that benefiting you?** The first issue was the fraudulent chargebacks that was reduced by Riskified, which helped the authorization rate to increase. The review is now automatic, there is no need to review manually 30% of the orders. Disputing chargebacks is also time saver. ### 19. Really positive Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Riskified?** Platform is ricj in details and enable the user to proceed with a deeper analisys. Also apart of the filters, the portal is really intuitive and help on the end user trainning. **What do you dislike about Riskified?** Portal is quite slow sometimes, Also the filtering on Portal could be more user friendly, The initial end time does not aplly the local timezone, then leads the user to incorrect filters. **What problems is Riskified solving and how is that benefiting you?** Fraud issues, High levels of Chargebacks. ### 20. Good performance and fast solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Riskified?** It is easy to use. Very friendly-tool. The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool. And the dashboards are easy to use. **What do you dislike about Riskified?** We are having some problems with the Second Look option (but they are quickly managing it to solve it) **What problems is Riskified solving and how is that benefiting you?** The tool has been able to decrease the rate of chargebacks we had in the Japanese market and increase the approval rate. ### 21. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Riskified?** The links it creates between oders for bettwe assesment. **What do you dislike about Riskified?** Sometimes there is no information why the order was decloined. **What problems is Riskified solving and how is that benefiting you?** Orders that may be fraud ### 22. Comoto Riskified Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Riskified?** I like the ease of use! It shows all pertinent information right where I need it, and it's easy to filter through the thousands of orders to see general trends within our business. **What do you dislike about Riskified?** I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me! **Recommendations to others considering Riskified:** I have never had to really think about it, I don't see any downsides! All companies should be using software like this, and the more companies on Riskified, the better! Growing databases of order references will only help everyone! **What problems is Riskified solving and how is that benefiting you?** We're lowering the risks accepted by our business for fraudulent orders. This also gives peace of mind to our Customer Service team, who's more confident in accepting orders over the phone. If it's not great, Riski has our back and will decline the order! ### 23. Helpful Site **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea P. | Customer Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Riskified?** I like that Riskified tells you exactly why orders have been declined, and it explains if the same person has been recognized from a different organization previously and in what category. **What do you dislike about Riskified?** Sometimes the system will not recognize the order number that we search, so we have to use an email address or other parameter to find the interaction. **Recommendations to others considering Riskified:** It's a good option when you're doing a lot of business and automating responses. **What problems is Riskified solving and how is that benefiting you?** We've been able to make sure that we don't have orders that are potential fraud orders sneaking through our system. ### 24. Riskified, accurate fraud prevention. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek B. | Java Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Riskified?** Riskified is a secure platform, we have obtained quick responses and solutions when submitting claims and reimbursements. **What do you dislike about Riskified?** In my opinion, the compatibility with PayPal is not very good. **What problems is Riskified solving and how is that benefiting you?** Our organization uses Riskified to resolve potential chargebacks and fraud. It makes us feel safe when making payments in different places because we can request refunds in case of chargeback fraud. It is compatible with different platforms, including payment gateways such as Stripe and Deco, which allows us to carry out secure transactions. ### 25. Great company, responsive, always available to assist with their product **Rating:** 5.0/5.0 stars **Reviewed by:** PAMELA D. | a, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Riskified?** Turn around time is incredible! Submit a chargeback and receive instant results **What do you dislike about Riskified?** There is nothing that I've experienced that I dislike **What problems is Riskified solving and how is that benefiting you?** I use Riskified for Chargebacks. I feel they have been very instrumental in saving the company money ### 26. it feels very reliable on accomplishing what is needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Riskified?** response time on the platform and the attention provided by the agents when requiring specific reviews **What do you dislike about Riskified?** the platform feels a bit awkward. Sometimes feels like there is maintenance going on that affects certain aspects like loading certain screens **What problems is Riskified solving and how is that benefiting you?** filtering and reducing any possible risk for our company so we can keep compliance rules and avoid any possible issues for us ### 27. Reliable, smooth research, fast support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Riskified?** How fast Riskified support replies to your requests **What do you dislike about Riskified?** That the second look does not work properly **What problems is Riskified solving and how is that benefiting you?** Solving fraud's risks, now able to spot when there is a scam ### 28. Fast and responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro M. | client service adivsor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Riskified?** easy to use and understand, very user friendly **What do you dislike about Riskified?** The second look feature seems to not work very well **What problems is Riskified solving and how is that benefiting you?** solving potential charge backs and fraud ### 29. I enjoy using it. It definitely helps when trying to void fraud orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Edina C. | Risk analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Riskified?** I like seeing previous declines as well as IP locations. **What do you dislike about Riskified?** I dislike that if someone is using a reshipping address that has been black listed, and if they put a slight change to it like adding "unit 215" it goes through. **What problems is Riskified solving and how is that benefiting you?** I solve fraud orders. There are many benefits to using Riskified. It helps prevent fraud orders going through. ### 30. Riskified provides a strong automated fraud prevention solution **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Head of Fraud & Risk, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** Accurate fraud detection, strong friendly-fraud disputing solution, professional account management, useful analytical web interface **What do you dislike about Riskified?** Focus purely on fraud prevention means merchants in the EU need to handle 3DS/PSD2 on their own. Not a downside but something to consider when building a fraud prevention strategy and infrastructure. Riskified offers only the Chargeback Guarantee product - merchants who want to split traffic between chargeback guarantee and uncovered model (screening only) will need a secondary solution in place. **Recommendations to others considering Riskified:** Riskified offers a strong chargeback guarantee solution that fully outsources transaction screening and chargeback financial exposure. In my opinion, it is a great solution for a quickly growing company as it enables you to invest resources into your product without the need to build teams and processes to manage fraud exposure. Like every similar product, the risk appetite is highly driven by the agreed commercials and accompanying SLAs, so merchants wanting full control over that will likely look for screening-only solutions in parallel with manual-review teams. **What problems is Riskified solving and how is that benefiting you?** Accurate real-time fraud screening with outsourced chargeback liability, fighting friendly fraud trends ### 31. Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Riskified?** I love their personal and quick service, I have seen them going beyond and above to help us and always willing to do something for their customers. They are very helpful when we try to verify additional information regarding chargebacks and KPIs. If we need reports or follow-ups they provide them accurately and the customer service team always replies quickly and resolving my issues. They really help us get the proper information to be able to make the best-oriented decisions to reach our goals and also protect the company from fraudulent attacks. **What do you dislike about Riskified?** I must say that in my position and line of work I have no complaints about them. I do not work with other companies similar to Riskified to be able to compare. For the needs that I have they cover them up very well. I must say that even when I had reviewed other vendors just to better understand the market and what they can offer to us, I have never seen one that fits so well to our company's needs and requests. **Recommendations to others considering Riskified:** Try it! chat with them, very likely you will love to work with them. You will be able to get many different options and at a good rate from Riskified. They are very flexible and easy-going without losing the importance of the work that they are doing. They will really look for ways to help you and fulfill your needs and your company needs to help you get accurate information so you can make the best decisions **What problems is Riskified solving and how is that benefiting you?** Fraud secureness, KPI's, and be able to know you work with a team that does what they can to help you every time. They help me with reports, they help me. to give follow-up to the fraudulent chargebacks and they always provide accurate information regarding the status of the disputes. ### 32. I worked in the Fraud Department at StockX for over a year and now use it as a Team Captain. **Rating:** 4.0/5.0 stars **Reviewed by:** Tra’Jan S. | Team Captain, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** That it is quick and easy to use.You simply just take the email and sometimes even the number run it through the system and you will get immediate feedback on why it was flagged. You can also re-run it right there and it a lot of times will unflag and when it doesn't it at least tells you why which you can use in your response to your customer. We also use it after a purchase is made to figure out of the purchase was legit or not. The system can show you where the order was placed, where it is shipped and also the billing so you can know if the customer actully bought the item. The system also shows you if/when a proxy was used as well. **What do you dislike about Riskified?** Sometimes people are flagged for no reason. When we re run their info, they are flagged again. So alot of time we end up having to do a secondary look, which then finally allows them to purchase. Which secondary look is very easy I would say. I think once that sytem is updated and is closer to only flagging those that need to be flagged it will be as close to perfect. But it is kind of nit picking becuase in a sense you would rather it over flag and we are able to run another review than under flagging and allowing a bunch of fruadster to purchase on your platform. **Recommendations to others considering Riskified:** I would just update the feature on when the companr re runs an email. If we run it and fill out all the information to help the customer get approved, and they do not, I think we should automatically get the secondary review email to why not. Or when someone is flagged for fraud, same thing. It just makes it easier becasue sometimes people will get declined multpile times and we will re-run they are still getting delcined, just for us to reach out in secondary review and they are good. **What problems is Riskified solving and how is that benefiting you?** Determing if something/someone is fraud on the platform. The benefits are simply that it helps you locate fraudsters and even tells you why something was fraud. Help you locate if it was flagged, why it was flagged...sometimes it is the bank flagging them and not even the system. ### 33. Riskified performance review **Rating:** 5.0/5.0 stars **Reviewed by:** Trinidad P. | Fraud Prevention Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Riskified?** The partnership you create with your account manager. They are always there when you need them. My AM is always checking in and working with us to increase our approval rate. **What do you dislike about Riskified?** Not many things to dislike. I would say maybe some more reporting features in the web app. They have a lot of data and will still provide it but you need to ask for it. It's not readily available in the web app but I have asked and received it from my AM. **What problems is Riskified solving and how is that benefiting you?** Reducing our manual review work load and increasing sales by reducing false positives. I think the best benefit is realizing that LP doesn't have to always hinder sales but can actually generate revenue with Riskified help of the many products they offer. ### 34. Good software for fraud management - a lot to build on **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan F. | Lead Payments, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Riskified?** The simplicity of the product offering, with 4-5 simple products to use. The reactiveness of Riskified teams: engineering, account managers, etc. The effectiveness of the product: it just works, it does not require heavy maintenance. **What do you dislike about Riskified?** The dashboard: it is too simple, no KPIs. We need you to make sense of all of the data that you collect, to give us insights, ideas for improvements, etc. The API documentation: way too complicated. Take a look at Stripe to have best in class example There are no mobile SDKs, yet more than 50% of ecommerce is mobile in some countries. The pricing model: not transparent enough **Recommendations to others considering Riskified:** Good company to work with if you're an ecommerce looking to invest some money in fighting fraud, but arent thinking of hiring a full team **What problems is Riskified solving and how is that benefiting you?** - Less fraud FTEs - Easier payments fraud management - Saving money on disputing chargebacks - Securing the login steps on our apps/website ### 35. Client Services Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia R. | Client Services Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Riskified?** I like how Riskifified makes it easy to check potential fraud orders and it shows a history if there are past declined orders for the client. **What do you dislike about Riskified?** I dislike how it kicks you off every 15 minutes. It would be convenient to stay signed in as long as I have the browser open. **Recommendations to others considering Riskified:** Easy way to catch Fraud orders and potential spammers. Using their address and phone number from their order, you can submit their information for a second view via Riskified. **What problems is Riskified solving and how is that benefiting you?** Riskified makes it easy to catch fraudulent orders and cancel them before they process/ ship. ### 36. Great Product for an high level of ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** The best is the flexibility to customize your suitable sistem. You can select which level of control you want, but also the system can balance itself with the data you are sharing, so if you are able to share a lot of info on customers, returns,... the system will work in the best way. **What do you dislike about Riskified?** The possibility to also have a direct contact to the customer via Riskified platform could be very useful. **Recommendations to others considering Riskified:** Yes, absolutely. The fraud management is considered one of the most important topic in Ecommerce Ops in the last years, so having a fantastic tool as Riskified could boost the ecommerce performances. **What problems is Riskified solving and how is that benefiting you?** The problem of fraud check and management, but also understand which are the 'bad' behaviour of the customers. ### 37. This technology is extremely efficient, timely, and helpful for my daily duties. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Riskified?** I like the system's speed, so I can make decisions promptly, since there are dozens of situations to review each day. Even the review process is extremely quick, so that I can come back to it after a short time and get a verdict. Riskified also allows me to make an extra submission for further review, and that is useful. Furthermore, it is easy to use, and I can train new team members on how to use it within a short amount of time. The customizable email notifications are helpful. I like the ability to form quantifiable reports from its data, and that is very useful for creating new internal strategies and Loss Prevention, as our teams can assess and compare data from different regions and countries. One of the best things is that if a transaction somehow passes Riskified but is actually fraudulent, Riskified has our company covered towards presenting evidence for a reimbursement. All of it makes us feel secure and protected. **What do you dislike about Riskified?** I use multiple aspects of it each day, and I have not found anything to dislike about it yet. That makes this technology extremely valuable because many others are full of glitches and systematic hiccups. This is smooth and professional! **What problems is Riskified solving and how is that benefiting you?** it prevents fraudsters from causing revenue/product loss for our company. Consequently, that saves us from having to make Lost Package claims. It also stops schemers who might initiate chargeback scams. All of that allows us to save time and apply it in other valuable ways within or organization. The less scams and claims that we must submit also streamlines our interactions with shippers and couriers, so the assistance is exponential to them, too. Riskified's algorithms notice a wide spectrum of factors, and it researches them with thoroughness and promptness. ### 38. A Good Choice for Outsourced Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Riskified?** Obviously, the best two factors of Riskified are the chargeback guarantee, and the lack of involvement necessary. The chargeback guarantee means that any order approved by the service has no liability. This is particularly beneficial in using Riskified as a secondary vendor to a manual review tool, as they can "rescue" orders and increase sales with no fraud risk. The second factor around the lack of team means that adding Riskified--either as a primary or secondary vendor--involves none of the pain points that can come with growing a team such as hiring, training, and so on. **What do you dislike about Riskified?** The main downside of Riskified is that cost associated with the service for certain types of transactions. Depending on your risk profile, it is possibly 90% or more of the transactions coming through your platform can be resolved with almost no chance of fraud. In that case, it can be difficult to justify paying the cost of Riskified's service (as opposed to a manual review tool) for comparatively low-risk, since the chance you will benefit from the chargeback guarantee on these orders is low. **What problems is Riskified solving and how is that benefiting you?** With Riskified, we are able to both handle orders which might otherwise sit in our queue past their potential "expiration date," and have them resolved regardless of the schedule of team members working. Additionally, using Riskified as a "secondary" vendor for the majority of our transactions allows us to see the benefits mentioned above of "saving" transactions without taking on the liability risk after an agent has manually declined them. ### 39. Overall my experience has been wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Tadeo R. | Sr. Customer Experience Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Riskified?** The platform, response times and quality of the service are exemplary **What do you dislike about Riskified?** Nothing so far, I think it currently has the necessary tools for an effective outcome for solution **Recommendations to others considering Riskified:** No recommendations; the UI is pretty easy to use, especially since recently there was an update of this **What problems is Riskified solving and how is that benefiting you?** Risk problems that would normally require another level of review ### 40. Very thorough and sophisticated product **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** They went deep into understand our product to build a better solution. They even won more of our business because they did such a good job on the subset we started them with. They took the time to understand us. **What do you dislike about Riskified?** Getting started was an extremely big commitment. **What problems is Riskified solving and how is that benefiting you?** We are looking to onboard new members easily without friction. ### 41. The best anti-fraud solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Riskified?** As said in the title, we're talking about the best anti-fraud solution you can find on the market, quick with the decisions and reliable thanks to their powerful AI. They have a great team that is capable to realise a great product (I had the possibility to look behind the curtains of their work and I was really amazed by the effort put in developing their tool). **What do you dislike about Riskified?** There's nothing I really dislike about this solution. **What problems is Riskified solving and how is that benefiting you?** We fighting fraudsters reducing the risk (and costs) taken by our company (e-commerce) ### 42. Very strong and dependable software **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison G. | Onboarding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Riskified?** The UI is very useful, API's are easy to use and setup, the responsiveness of our account rep is amazing. Whenever we need an account setup, she get's back to us with the account information within a week. **What do you dislike about Riskified?** Sometimes the 'Testing' phase for our order processing takes longer than we'd like. Our developers every once in a while have some issues making sure the complexity **Recommendations to others considering Riskified:** It's a one stop shop, I highly recommend **What problems is Riskified solving and how is that benefiting you?** Avoiding Fraudulent orders and stopping us from eating chargeback costs ### 43. Riskified is a Good Barometer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** I like how Riskified gives an easy to review list of items that clarify why the order is considered a risky one. **What do you dislike about Riskified?** Once in a while Riskified offers only one or two items that provide a rationale for why the order is risky. **What problems is Riskified solving and how is that benefiting you?** Riskified helps me weigh whether or not I can trust the customer. ### 44. The best transaction Trust and Safety solution so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Riskified?** Great performance and protection for our online business, enabling more transactions to be approved in a safe environment, aka keeping fraudsters far. **What do you dislike about Riskified?** there is not much to dislike as this was easy to integrate and we always had good performance with an appropriate cost **Recommendations to others considering Riskified:** You can delegate to Riskified all fraud and protection tasks and focus on doing your business. In the end, doing it internally would cost you more. **What problems is Riskified solving and how is that benefiting you?** Scalable solution to fight against online fraud, in particular with online payments. We increased the approved transactions and at the same time reduced the fraud of 90%. ### 45. Very good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** The customer service is speedy and solves many of our issues. **What do you dislike about Riskified?** Some transactions get chargebacks and we are unable to respond in time. **What problems is Riskified solving and how is that benefiting you?** Most transactions that Riskified has approved are also eligible for reimbursement in case of chargeback fraud. ### 46. Great service, worth their weight in gold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Riskified?** Ease of use and interface design. Easy to implement. **What do you dislike about Riskified?** Second look feature is sometimes buggy, often requires multiple submissions of the same data. **Recommendations to others considering Riskified:** Don't wait **What problems is Riskified solving and how is that benefiting you?** Ability to allow more payments from more locations across our whole range ### 47. Riskified Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Riskified?** Easy to navigate, locate additional accounts along with any location data. **What do you dislike about Riskified?** Unable to consolidate, may become confusing **Recommendations to others considering Riskified:** Great if you have a large user base globally. **What problems is Riskified solving and how is that benefiting you?** Making sure we are eliminating fraudulent clients. ### 48. Well done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Riskified?** Riskified is quick to respond to claims submissions and reimbursements. **What do you dislike about Riskified?** Reporting could be better and the interface could use a revamp to show all available options and files easily without having to go to each order. Dispute tracking is lacking. Insights are lacking. **Recommendations to others considering Riskified:** Go with something else that offers more insight into reporting and dispute tracking. **What problems is Riskified solving and how is that benefiting you?** Fighting fraud one day at a time! Reimbursements quickly are a plus but could. be better. ### 49. Fraud coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Tiago S. | Fraud coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Riskified?** the speed of the recommendations, and the accuracy **What do you dislike about Riskified?** I don't have anything to appoint, all the support is good. **What problems is Riskified solving and how is that benefiting you?** The main problem is the chargeback and false positives control ### 50. A long time partnership I enjoy working with **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2020 **What do you like best about Riskified?** Very open-minded business to work with, take feedback and constantly improving **What do you dislike about Riskified?** Sometimes I still feel there is a gap to fill as they appears to see something we dont. **What problems is Riskified solving and how is that benefiting you?** I was with the business when we were still using stone-age fraud rules and manual order review for fraud detection. Transit to a machine-learning mechanism has taken lots of manual work, which spare us more time to other works ## Riskified Discussions - [If the customer has been declined but corrects the information supplied How can we update Riskified?](https://www.g2.com/discussions/if-the-customer-has-been-declined-but-corrects-the-information-supplied-how-can-we-update-riskified) - 2 comments, 1 upvote - [View Riskified pricing details and edition comparison](https://www.g2.com/products/riskified/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+05%3A00%3A14+-0500&secure%5Bsession_id%5D=082a14c8-430d-48bc-a2e4-c3d2b6a6d075&secure%5Btoken%5D=93606f9697fa0ab0d96b19ebc64c5d537f7ade936148254c2f7f83a5d103a581&format=llm_user) ## Riskified Integrations - [AccountingBook](https://www.g2.com/products/accountingbook/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) ## Riskified Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Riskified Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (596 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (373 reviews) - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews)