Riskified Reviews & Product Details

The AI makes accurate decisions. Riskified saves us a lot of time by not having to manually create rules. The dashboard is easy to use and provides excellent details on metrics. Riskified is constantly evolving and providing new products. They have increased our approval rate significantly since we started using the service leading to an excellent return on investment. Our account manager is great at escalating feedback to their support team and resolving issues in a timely manner. Review collected by and hosted on G2.com.

Some of Riskified's metrics at first glance seem a little hard to understand, but they are definitely accurate. Tool Tips with an explanation of each metric would be useful for users just getting familiar with the tool Review collected by and hosted on G2.com.

What I like most about Riskified is that it helps us approve more genuine customers with confidence, instead of being overly cautious and losing good orders. It takes a lot of the manual effort out of fraud review, helps reduce chargebacks and gives us more confidence in scaling without adding unnecessary friction to the customer experience. Review collected by and hosted on G2.com.

What I dislike most is that it can feel a bit like a black box at times - when an order is declined, I’d sometimes like more visibility into why. It also seems to be on the pricier side. Review collected by and hosted on G2.com.

What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforward, and the integration with our existing systems was efficient, allowing us to go live quickly without operational complexity.

The platform is intuitive and reliable, which makes it easy to use on a frequent basis and embed into everyday workflows. At the same time, Riskified offers a solid range of features that effectively cover our fraud-prevention needs without feeling overly complex or difficult to manage.

Another key strength is the customer support: the team is responsive, knowledgeable, and proactive, which adds a lot of value both during implementation and in ongoing operations. Overall, Riskified combines ease of use, strong functionality, and excellent support, making it a solution that is easy to adopt, easy to maintain, and highly effective. Review collected by and hosted on G2.com.

Some advanced features and deeper customizations could be made more flexible or more easily configurable without requiring additional support or development effort. In certain cases, having more self-service options within the platform would further enhance efficiency. Review collected by and hosted on G2.com.

The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and the approval rate has also improved. Review collected by and hosted on G2.com.

The product is less effective in the Japanese market. Most of the expertise behind it comes from experience in the EU and North America. In Japan, we are having difficulty adapting the AI model to suit local needs.

Also, regarding control center, it has rich for chargeback guarantee but actually not for others. Review collected by and hosted on G2.com.

Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must

The software has a versatile fraud detection system that collects diverse signals to keep us safe

The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices

The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe Review collected by and hosted on G2.com.

Often, the program fails to distinguish legitimate and false orders and this results to business failure

The decision on fraudulent charges is not transparent and this brings high limitations Review collected by and hosted on G2.com.

Peace of mind knowing that our transactions are guaranteed when approved. Review collected by and hosted on G2.com.

Sometimes the model gets it wrong and declines orders from repeat customers. We also have an overseas sales team that uses a VPN and places orders over the phone, and Riskified seems to factor those IP addresses into its decisions even though we’ve already flagged this to the engineers. Review collected by and hosted on G2.com.

Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works very well. Review collected by and hosted on G2.com.

While helpful, the riskified portal can seem a bit cluttered for our use. Review collected by and hosted on G2.com.

I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well. Review collected by and hosted on G2.com.

The linking data is not correct and not detailed enough; the indicators are not always correct. Review collected by and hosted on G2.com.

Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the full breakdown to hover over if you need to. It uses a lot of different triggers such as IP, Address, Bank Details to determine a potential outcome. I use this platform daily and it's easily integrated with Shopify. Review collected by and hosted on G2.com.

It can be a bit slow on performance, it can take a while for the order details to load. Review collected by and hosted on G2.com.

They demonstrate a strong commitment and collaborate with you like true partners, making it feel as though they are an extension of your own company. Review collected by and hosted on G2.com.

At times, it can be difficult to reach agreements with them regarding how we measure the results. Review collected by and hosted on G2.com.