# Signifyd Reviews **Vendor:** Signifyd **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.6/5.0 **Total Reviews:** 352 ## About Signifyd Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%. ## Signifyd Pros & Cons **What users like:** - Users value the **effective fraud prevention** of Signifyd, allowing them to focus on growing their business. (51 reviews) - Users appreciate the **efficiency** of Signifyd in handling fraud prevention, allowing businesses to focus on sales. (35 reviews) - Users value the **effective fraud detection and risk protection** provided by Signifyd, enhancing operational efficiency and peace of mind. (31 reviews) - Users value the **fraud protection** of Signifyd, enhancing confidence in order approvals and reducing chargebacks efficiently. (23 reviews) - Users appreciate the **ease of use** of Signifyd, enjoying a straightforward setup and efficient fraud management. (20 reviews) - Order Review (17 reviews) - Protection (17 reviews) - Analytics (14 reviews) - Detection Efficiency (14 reviews) - Speed (13 reviews) **What users dislike:** - Users find **poor customer support** frustrating, as response times are often slow when issues arise with Signifyd. (10 reviews) - Users desire more **customization options** in Signifyd, feeling limited by the current features and interface layout. (9 reviews) - Users express a need for **improvement in algorithmic transparency** and more proactive customer support for a smoother experience. (8 reviews) - Users highlight the **high costs** associated with Signifyd's transaction-based pricing, impacting overall profitability for some businesses. (7 reviews) - Users experience **false alarms** with Signifyd, resulting in legitimate orders being flagged and causing sales delays. (7 reviews) - Users experience **inconsistent false positives** with Signifyd, leading to frustrations and delays during sales peaks. (7 reviews) - Users find a **lack of clarity** in Signifyd, especially in pricing and analytics, making it challenging to understand. (7 reviews) - Users experience **order rejections** that may hinder first-time customers and affect overall sales due to strict automated policies. (6 reviews) - Scoring Transparency (5 reviews) - Inaccuracy (4 reviews) ## Signifyd Reviews ### 1. life made easier **Rating:** 5.0/5.0 stars **Reviewed by:** Christian A. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Signifyd?** the fact that they check everything and it doesn't take them days before approving an order. **What do you dislike about Signifyd?** on rare time the order that customer place are declined, before they check them. **Recommendations to others considering Signifyd:** considering how easy and reliable this system is i will recommend more people more people to use it. **What problems is Signifyd solving and how is that benefiting you?** having to call the banks for each order that was place an order has made our life a lot easier and now we can concentrate on taken care of any other issues from customer. ### 2. Use it every day and work for safe, secure transactions **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Customer Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** The peace of mind and time saved in ensuring the transactions are valid. **What do you dislike about Signifyd?** With our system it doesn't always smoothly translate over to our orders so I often need to open signifyd to double check if it is indeed approved. **Recommendations to others considering Signifyd:** Do it. **What problems is Signifyd solving and how is that benefiting you?** It isn't a money saver ultimately, it is a headache saver. We pay about the same to signifyd as we would to track orders and their approval ourselves, but it is huge in terms of time given back and peace of mind. ### 3. :) **Rating:** 5.0/5.0 stars **Reviewed by:** Siobhan B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Signifyd?** I love that we get so much information on the orders and the customers, and that Sig watches for products that have trended as being for fraud orders in the past, and also we get notes on why things are declined. **What do you dislike about Signifyd?** There have been some times when items are chargedback while in transit, and as our product is very expensive to ship, it put us in a middle ground where despite being covered by Sig, we lose out. **Recommendations to others considering Signifyd:** Very helpful for preventing and ending so many fraud cases we were plagued with before! **What problems is Signifyd solving and how is that benefiting you?** Mainly knowing more about where there are fraud hot spots, and also more data about orders. ### 4. Signifyd has helped streamline our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** Signifyd helped free up our resources from be bogged down inspecting orders for possible fraud and also caught plenty of fraudulent orders that would have been shipped under our old system. **What do you dislike about Signifyd?** I honestly can't think of any downside having Signifyd working on our behalf. they have been rock solid and saved us plenty of money. **What problems is Signifyd solving and how is that benefiting you?** Signifyd has the resources to detect fraudulently placed orders and stop them before ever being printed and shipped. They simply have a great program in place that not only saves us from chargebacks, but also free up employees from not only trying to identify fraudulent orders, but dealing with chargebacks from fraudulent orders that were getting through before partnering with Signifyd. ### 5. Great Service against fraud protection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Signifyd?** Helps reduce fraudulent transactions as well as chargebacks. Easy to use service and clean dashboard. **What do you dislike about Signifyd?** Lack of dedicated account rep to call and have to resort to email support with varying response times. **Recommendations to others considering Signifyd:** Definitely use this for your business if you plan on doing a lot of eCommerce transactions. **What problems is Signifyd solving and how is that benefiting you?** Have reduced our chargebacks to less than 1% and have reduced overall fraudulent transactions. ### 6. signifyd review for my Shopify business **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | OWNER, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Signifyd?** it protects my money its easy to use the support is there if you need it and they are always working towards new ideas and better ways to protect us **What do you dislike about Signifyd?** sometimes we lose cases sometimes it takes a few extra monies to verify the funds **Recommendations to others considering Signifyd:** totally worth it saves you money and protects your money **What problems is Signifyd solving and how is that benefiting you?** to make sure credit card payments are safe to accept ### 7. Very reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fishery | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Signifyd?** Quick reaction as well as a fraud claim. **What do you dislike about Signifyd?** N/A, So far everything works fine. Do not find dislike yet. **What problems is Signifyd solving and how is that benefiting you?** Fraud detection. ### 8. partner marketing manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Signifyd?** its flexibility and great internal communication **What do you dislike about Signifyd?** The cost is the biggest factor or negative associated with signifyd **What problems is Signifyd solving and how is that benefiting you?** not sure ### 9. Fraud Service, Simplified. **Rating:** 4.0/5.0 stars **Reviewed by:** Colin W. | eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Their are actually two things I like best: 1) Their charge back grantee. It makes me feel way more confident sending and order out when Signifyd has backed it. 2) Their user console is well designed and easy to understand. Everything I need to know about an order is right their for me to find. **What do you dislike about Signifyd?** So far I have not found anything that I can say makes me dislike their service. **Recommendations to others considering Signifyd:** If your looking for a service that you can trust with monitoring and preventing Chargebacks then Signifyd is the one to go with. **What problems is Signifyd solving and how is that benefiting you?** We are using Signifyd for our fraud protection service on our ecommerce website. ### 10. Signifyd is a great choice of fraud prevention! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Web Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** I love that it makes our jobs easier with preventing fraud, the representative's are prompt, polite, and always providing updates. **What do you dislike about Signifyd?** I wish that when a case was approved, that a notification would pop up on Signifyd console. **Recommendations to others considering Signifyd:** Signifyd is a great tool for Fraud Prevention. **What problems is Signifyd solving and how is that benefiting you?** We are able to solve the problem of updating information, and see why certain customer's should not be authorized to purchase. ### 11. Great service, has significantly reduced fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** As a high-end electronics retailer, we see a significant amount of fraud. Since integrating with Signifyd, we've been able to save a ton of time and money by automating the process. Support has always been extremely quick and helpful **What do you dislike about Signifyd?** There's nothing I can think of that we dislike. The integration and processes are seamless and easy to use. We can easily understand why an order was declined for protection and easily provide additional information to be reconsidered. **Recommendations to others considering Signifyd:** Definitely worth the investment - integration was a breeze and support is always great to work with. **What problems is Signifyd solving and how is that benefiting you?** Fraud orders are almost non-existent since implementing Signifyd and we've been able to focus on what we do best. By taking the fraud mitigation off the plates of internal employees, we're more efficient with other processes, saving time and money. ### 12. No more chargebacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Signifyd?** No worries, if there is an issue with a payment Signifyd is quick to resolve it. **What do you dislike about Signifyd?** It adds a step to our ecommerce process when importing and exporting our sales to our POS. **What problems is Signifyd solving and how is that benefiting you?** We are now approving sales that we would have initially turned down! ### 13. Phenominal Service. Excellent Customer Service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** I enjoy the simplicity of the service and customizations that are available to fit our needs. **What do you dislike about Signifyd?** Sometimes the response time isn't as prompt as I expected with other similar companies. **Recommendations to others considering Signifyd:** If you are a high volume your retailer or even a small one, but you have to deal with chargebacks and fraud, get Signifyd! **What problems is Signifyd solving and how is that benefiting you?** Signifyd is solving our Fraud issues and assists with making the right decisions on whether an order should be shipped or not. (fraud prevention and fraud detection) They make recommendations on what to do if they can't determine a decision immediately. ### 14. Good Product and help with fraud detection **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Signifyd?** The software is very easy to use. Easy integrated with our online store. Properly captures all transactions and works smoothly. **What do you dislike about Signifyd?** Manual claims for chargebacks. This is not only signifyds issue but also a merchant issue that is very manual. **What problems is Signifyd solving and how is that benefiting you?** Fraud detection and risky transaction flagging. ### 15. Signifyd makes it easy to manage fraudulent chargebacks and protect from fraud in the first place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** I like that Signifyd takes meta data accrued from a history of order information to judge the relative risk level of a given transaction **What do you dislike about Signifyd?** Sometimes the web site can be a little bit slow to load, site could possibly stand to be less complex/flashy to save computer resources **Recommendations to others considering Signifyd:** If you find that your CTR (chargeback/transaction ratio) is becoming too high, Signifyd can help you get it back under control **What problems is Signifyd solving and how is that benefiting you?** Signifyd provides peace of mind that someone is watching the gate, so to speak. They give good fraud recommendations and are easy to talk to. ### 16. Love Signifyd **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Signifyd?** Easily let’s us do the things we want to focus on. **What do you dislike about Signifyd?** None at the moment. We have been using signifyd for fraudulent protection. **What problems is Signifyd solving and how is that benefiting you?** We have been able to focus our attention elsewhere as it provides great flexibility. **Official Response from Kalina Bryant:** > Hello, Thank you for your review! It there anything we can do to improve your experience? I noticed you are happy with the product but ranked us 5/10 and would like to understand how we can improve? Thank you. Feel free to email me directly at kalina.bryant@signifyd.com ### 17. So much time saved! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Account Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** This cut down on the time we spend manually inspecting some of those "grey area" looking orders by a landslide. **What do you dislike about Signifyd?** We have not found anything to dislike yet. Very content. **What problems is Signifyd solving and how is that benefiting you?** We are solving our credit card fraud issues. We used to spend a good amount of time manually inspecting each order from certain geo-locations, or based on other factors that affect fraud likelihood. This solution has automated this process for us, and even caught some orders that may have otherwise slipped through the cracks manually. ### 18. Signifyd is the best!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Signifyd has made our jobs much easier and safer! Not having Signifyd was difficult for my representatives. It is great knowing there is a team out there, who can appropriately go through each customer's information, and provide great results. **What do you dislike about Signifyd?** Nothing! Signifyd has changed our way of working. Made our job a lot easier. I have not encountered any problems with this company. They respond very quickly! **What problems is Signifyd solving and how is that benefiting you?** It increased our volume as a whole for our company! This allowed us to implement phone orders with other stores. ### 19. Insurance more than protection **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Signifyd?** The refund is fairly quick. Some flexibility from developers, which recently ended. The data gathering is pretty good. **What do you dislike about Signifyd?** The lack of tools (exclude certain transactions - by Payment method or Customer ID/Email). Pretty expensive. Our setup is actually not working at full capacity, most orders over a certain amount end up as Verification Required. Many fraud orders still go through. Not very smart - eg: someone places several orders on the same day where shipping is more than a 3rd of the order value = almost certain fraud. **Recommendations to others considering Signifyd:** The insurance alone is worth it. It can become expensive due to lack of tools to manage exclusions. **What problems is Signifyd solving and how is that benefiting you?** Insures against fraud, we can keep our shipping open to all countries. ### 20. Signifyd Review **Rating:** 4.5/5.0 stars **Reviewed by:** Margot H. | Associate Digital Merchandiser, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Signifyd?** I like that Signifyd protects the business I work for. **What do you dislike about Signifyd?** I dislike that sometimes it takes a while for orders to be verified. **What problems is Signifyd solving and how is that benefiting you?** I am solving the potential business problem of fraud. ### 21. Owlet Baby Care Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke C. | Customer Support Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** I like how simple and easy it is to see cases. **What do you dislike about Signifyd?** Honestly I cant say I dislike anything. **What problems is Signifyd solving and how is that benefiting you?** We have been able to catch our fraud orders and have not had a chargeback in 2 years. Oddny has been great to work with. ### 22. Good copany **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Signifyd?** The company stands by what they advertise, they do what they say **What do you dislike about Signifyd?** The amount of time to submit a chargeback is small **What problems is Signifyd solving and how is that benefiting you?** A chargeback is much less ### 23. Get your Fraud Orders under control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** we went from over 60 hours of reviewing orders for fraud be for Signifyd. After Signifyd we spend 4 hours a week reviewing fraud. The process is easy and they do all the work for you. **What do you dislike about Signifyd?** More indepth discussion of why an order was declined the second time. **What problems is Signifyd solving and how is that benefiting you?** Our fraud was over 13k a month and now with Signifyd we are down to an average of less than 1k. It has freed up our customer support team to focus on the customer. ### 24. Your assistance has helped us reduce our number of fraudulent orders! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** The company has helped us drastically reduce the number of fraudulent orders that used to slip through our system and that has helped us focus on actually helping real customers. **What do you dislike about Signifyd?** Sometimes, orders are flagged as fraudulent that are legitimate but this is a rare occurrence. **What problems is Signifyd solving and how is that benefiting you?** The company has helped us drastically reduce the number of fraudulent orders that used to slip through our system and that has helped us focus on actually helping real customers. ### 25. Would highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya S. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** The time it saves us from having to go through this process. **What do you dislike about Signifyd?** There is nothing I dislike. Turnaround time is fast and the system is user friendly. **What problems is Signifyd solving and how is that benefiting you?** We have more time to focus on other things. ### 26. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Signifyd is the leader in cutting down on fraud! **What do you dislike about Signifyd?** Support cases can take a while for them to get back to you, especially if it is a 2nd level review check **Recommendations to others considering Signifyd:** Know that their support teams sometimes get busy and prepare for longer than usual ETAs **What problems is Signifyd solving and how is that benefiting you?** We have eliminated all fraud within our company. This service is worth the money you pay! ### 27. My experience has always been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Signifyd?** Fast turn around time for any client issues. **What do you dislike about Signifyd?** It can take long depending on the situation for a response to come back from the support team. **Recommendations to others considering Signifyd:** Highly recommend to prevent fraudulent purchases due to the great turn around time from the support team. **What problems is Signifyd solving and how is that benefiting you?** It has greatly helped us screen for any fraudulent purchases made through the company website. ### 28. Insurance and Confidence to Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Signifyd?** The insurance coverage is the best part, the additional order information helps us make quick decisions but ultimately knowing that we're covered is essential to scaling the business. **What do you dislike about Signifyd?** On a few occassions we've required case review and if the process could be a little bit faster, that would be great. **What problems is Signifyd solving and how is that benefiting you?** Having the confidence to make quick decisions and fulfill orders faster has made it easier to scale our business. ### 29. Signifyd Has Been Very Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Signifyd?** We are able to quickly pull up and review any orders that are fraudulent and proceed accordingly in a way that has saved time and money with our team. **What do you dislike about Signifyd?** I would like a bit more flexibility regarding orders that we may want to push through. **What problems is Signifyd solving and how is that benefiting you?** We are able to combat fraud as an e-commerce seller. The benefit absolutely is saving money and customers! ### 30. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Signifyd?** Easy to set up, easy to use. Dedicated account manager to answer any questions we have **What do you dislike about Signifyd?** Nothing so far, everything about the product is great **What problems is Signifyd solving and how is that benefiting you?** We have no need to to tie up resource in screening orders for fraud. Additionally, more orders are approved because Signifyd look at them in such a way that false positives are reduced. ### 31. Great software, wish it was better with international orders. **Rating:** 3.0/5.0 stars **Reviewed by:** Kaylee K. | Head of Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Ability to screen orders and their risk before fulfilling **What do you dislike about Signifyd?** Minimal screening on international orders. **Recommendations to others considering Signifyd:** Consider percentage of domestic to international orders **What problems is Signifyd solving and how is that benefiting you?** Reduce chargebacks and fraudulent transactions ### 32. Great for selling, but not pain-free for customers. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** Signifyd algorithm does a great job of weeding out fraudulent buyers. **What do you dislike about Signifyd?** Process for reaching out to customers with declined transactions provides a bad CX. **Recommendations to others considering Signifyd:** Define your scale and chargeback rate to make sure it's worth the cost. **What problems is Signifyd solving and how is that benefiting you?** Signifyd is what we rely on for fraud protection across all of our channels. Thanks to Signifyd, our chargeback rate is very low. ### 33. Cost-Effective Fraud Protection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Signifyd acts as a first line of defense against fraudulent orders from problematic customers **What do you dislike about Signifyd?** On occasions some customers of ours who we have long-standing order history with are declined. **Recommendations to others considering Signifyd:** If you're in an industry that is subject to numerous fraudulent inquiries we'd suggest this product. **What problems is Signifyd solving and how is that benefiting you?** Charge back coverage and peace of mind with Signifyd services justified the costs and integration. ### 34. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** We have reduced hours of work every week because of the Signifyd and their services. **What do you dislike about Signifyd?** They need a way to show related orders and history on the order information page. Many of their competitors can do this. **What problems is Signifyd solving and how is that benefiting you?** We have been able to allocate hours of labor back to customer service and reduce our overall no charges. ### 35. Definitely consider for any e-commerce website **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Easy to navigate application and interface **What do you dislike about Signifyd?** Unfamiliar with the terminology to determine the approval or unapproval for orders **Recommendations to others considering Signifyd:** Make terminology easier to understand when determining approval of an order **What problems is Signifyd solving and how is that benefiting you?** Allowing us to proceed with orders that Shopify originally thought was high risk or fraudulent. ### 36. Signifyd Review from Unionmade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** The easy interface and the fact that using Signifyd has reduced my workload and streamlined productivity in my department. **What do you dislike about Signifyd?** Minor website glitches like getting logged out but that's not unreasonable. **Recommendations to others considering Signifyd:** Highly recommend at the very least a trial, you will not want to go back. **What problems is Signifyd solving and how is that benefiting you?** We need to fraud check every ### 37. Fraud Insurance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** Their dashboard is user friendly, they have great customer support, our systems integrated seamlessly, we can control which orders are sent for review. **What do you dislike about Signifyd?** The 7 day window to submit a claim. Its somewhat short... **What problems is Signifyd solving and how is that benefiting you?** Detecting and avoiding fraud. We have been able to reduce our loss from fraud significantly. ### 38. Seamless integration with our Magento interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** The process of integrating with us was seamless and easy to manage. We found that over time it's come to learn our customer profile exceptionally well and has enhanced our acceptance rate significantly. **What do you dislike about Signifyd?** At first we found the workflow to be a little difficult, however over time they have introduced new features which have enabled us to more accurately be notified of cases which have been rejected and need review. **What problems is Signifyd solving and how is that benefiting you?** Reduced hour manual workload when it comes to fraud management and chargebacks. ### 39. Better than TGTBT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** We have seen significant reduction in the incident of fraudulent payments in our online store. The console makes it easy in every way to process orders on our site, file claims and communicate with customer support. **What do you dislike about Signifyd?** Hard to think of one thing! My one suggestion would be that customers be offered payment options that do not use third party services like PayPal and Bill.com. **What problems is Signifyd solving and how is that benefiting you?** Speeding up the processing of orders and reduction in loss from fraudulent charges. ### 40. Easy to contact and work with **Rating:** 5.0/5.0 stars **Reviewed by:** Brad G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** Website details the follow up conf calls that are scheduled in the beginning **What do you dislike about Signifyd?** The fees that are charged but I do understand you have to make a profit **What problems is Signifyd solving and how is that benefiting you?** Reduced the # of chargebacks without losing sales ### 41. Signifyd Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Signifyd?** Signifyd saves us time and money by detecting fraudulent orders. **What do you dislike about Signifyd?** Sometimes the speed of verifying transactions is slow and customers contact us requesting their order to be processed before they have been verified by Signifyd. **What problems is Signifyd solving and how is that benefiting you?** Our team formerly reviewed each incoming order to detect for fraud - Signifyd has saved us a lot of time and made our business more efficient. ### 42. Signifyd **Rating:** 3.5/5.0 stars **Reviewed by:** Weston D. | KPS REP, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Signifyd?** How responsive the team is, and helpful! **What do you dislike about Signifyd?** Their first declined reasons tend to not have enough information to follow up with the customer on to then supply back to Signifyd for a re-review **What problems is Signifyd solving and how is that benefiting you?** Fraud. ### 43. Helpful service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Easy to use, quick replies, reliable information. **What do you dislike about Signifyd?** Nothing. I find Signifyd very easy to use. **Recommendations to others considering Signifyd:** Use it! So helpful. **What problems is Signifyd solving and how is that benefiting you?** Fraudulent card activity, multiple cards being used, strange IP addresses or bill/ship differences. ### 44. Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** I like how it is easy to maneuver around the website. Everything is simplified. **What do you dislike about Signifyd?** I do think it has improved but sometimes the case notes are not clear as to what they need to approve the order. **What problems is Signifyd solving and how is that benefiting you?** It protects the company from potential fraud, which is extremely important in today's society. Signifyd adds an added bonus to protecting the company and the customers alike. ### 45. Piece of mind for an ecommerce sale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Signifyd?** The ability to sell items online without having to worry about losing chargebacks **What do you dislike about Signifyd?** The setup can be complex with some applications **What problems is Signifyd solving and how is that benefiting you?** We are able to sell online and not have to worry about high dollar sales being fraud. We have been able to boarded our offering because of this ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Signifyd?** All the information is right there and easy to see. If more information is needed I know exactly what to look and search for. **What do you dislike about Signifyd?** Denied orders for email addresses are very confusing and especially when everything else looks okay on the order. **What problems is Signifyd solving and how is that benefiting you?** We spend a lot less time worrying about fraud orders. ### 47. Excellent way to keep yourself safe from fraudulent orders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Signifyd?** Easy color indicators tell you whether to ship an order or not. You're covered even if it turns out to be fraud. **What do you dislike about Signifyd?** Nothing that I can think of right now but I'll let you know if I find something **What problems is Signifyd solving and how is that benefiting you?** Fraud prevention ### 48. Freed up valuable headcount **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Signifyd?** Everything is automatic. We don't have to manually approve or decline orders and we can fully trust the program. **What do you dislike about Signifyd?** The implementation time for our platform took longer than anticipated. **What problems is Signifyd solving and how is that benefiting you?** Freeing up valuable time that we were previously spending on approving/declining fraudulent orders. Signify'd also has a much more educated decision-making algorithm than we do. ### 49. Signifyd Helps My Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Signifyd?** I love that signified is always there for my company when we need them. they are a huge help **What do you dislike about Signifyd?** nothing. the company is super helpful and always a positive experience **What problems is Signifyd solving and how is that benefiting you?** fraudulent purchases through customers use of our e-commerce website ### 50. Signifyd **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Signifyd?** Peace of mind knowing we are not shipping fraudulent orders **What do you dislike about Signifyd?** processes are not super clear with the chargeback process **What problems is Signifyd solving and how is that benefiting you?** we do not know what the best practices are for the chargeback process ## Signifyd Discussions - [How much does Signifyd cost?](https://www.g2.com/discussions/how-much-does-signifyd-cost) - [What is Signifyd com?](https://www.g2.com/discussions/what-is-signifyd-com) - [Are there any more features planned for the future? I would love to know!](https://www.g2.com/discussions/are-there-any-more-features-planned-for-the-future-i-would-love-to-know) - 1 upvote - [Do any other users have the need or desire to be able to report on how many orders are initially declined for approval and then overturned after the merchant reaches out to the client to clarify the information that seems inconsistent?](https://www.g2.com/discussions/34940-do-any-other-users-have-the-need-or-desire-to-be-able-to-report-on-how-many-orders-are-initially-declined-for-approval-and-then-overturned-after-the-merchant-reaches-out-to-the-client-to-clarify-the-information-that-seems-inconsistent) - 1 upvote - [Do you take suggestions on new tools/add ons for your service?](https://www.g2.com/discussions/34637-do-you-take-suggestions-on-new-tools-add-ons-for-your-service) - [View Signifyd pricing details and edition comparison](https://www.g2.com/products/signifyd/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+15%3A02%3A19+-0500&secure%5Bsession_id%5D=777a24cc-9d82-462f-a52b-3d44f7fec548&secure%5Btoken%5D=865e1ac823f4658c8f089a41d27b503076310e83faf2731e7f329f8fe605ac53&format=llm_user) ## Signifyd Integrations - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Volusion](https://www.g2.com/products/volusion/reviews) - [VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) ## Signifyd Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Signifyd Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (593 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (371 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (209 reviews)