305 Signifyd Reviews
Overall Review Sentiment for Signifyd
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The approve/deny decision is near-instantaneous. Review collected by and hosted on G2.com.
Chargeback coverage is guaranteed only for fraudulent transactions (no other chargeback reasons are covered). Review collected by and hosted on G2.com.
Makes us feel secure and protected against fraud. This tool saves us time and resources. Review collected by and hosted on G2.com.
When we release new updates on our M2 site, sometimes it can cause issues with checkout. Most likely the result of our M2 site (less about Signifyd) Review collected by and hosted on G2.com.
details about the potential orders/customers
the option to search for other places where the IP addresses, names, phone numbers and names have been used on Google, signifyd and other places on the internet. Review collected by and hosted on G2.com.
the scoring system is not easy to understand. not enough details on the scores the customer/ potential customer receives.
sometimes it seems to take a while to receive the status on an order which slows down our order processing. the email section isnt real clear either. for example. " At this merchant, Signifyd has never seen an order from "example" before 2021-07-21." i am not real sure how to interpret this because there have been times where a customer has placed orders before the mentioned date, using the same info on the current order.
i dont care for the layout of the dashboard. Review collected by and hosted on G2.com.
Signifyd provides lots of useful information, such as email age and "Device" information, which gives details if the order was placed from a proxy or not, if someone has done chargebacks, and I'm able to compare the address with its distance and on a map. Even though I am not mentioning several other things that Signifyd has the offer, every single thing is useful and helps me out with my task of determining if a case is a fraud or not. Review collected by and hosted on G2.com.
What I dislike about it is that the information given sometimes is not enough to determine if a case is really a fraud or a gift and that sometimes I need to refresh the website so I can look into another case. Besides all these details, Signifyd is still a great, useful tool! Review collected by and hosted on G2.com.
Our pass-through rate has improved without any degradation of the customer experience. A big plus is also that we're now hands-off chargeback responses. All we had to do was provide a CRM link; it was that easy.
I also would say our support experience led by Sean Has been beyond our expectations. He provides valuable insight and goes above and beyond to ensure we're doing everything possible to grow in our internal brands.
A+ service. Review collected by and hosted on G2.com.
Nothing at all to mention on this front as Sean and Signifyd is hitting all SLA marks, included unrivaled customer support. Review collected by and hosted on G2.com.
How simple the process is after a charge back, and hasslefree Review collected by and hosted on G2.com.
With 3D Secure being a necessity it makes the services provided lass cost effective Review collected by and hosted on G2.com.
Signifyd takes the investigative work out of placing orders. As an online reseller, we have had issues with chargebacks and losses associated. We found Signifyd and were able to quickly set up the integrations with NetSuite. We are saving time not investigating questionable orders, and letting Signifyd make the decision for us. We have expereinced one chargeback since our go-live, and Signiyd was quick to issue credit against our account once the chargeback was resolved. Review collected by and hosted on G2.com.
Our dislikes are likely integration issues. Our team is still adding additional data points. Review collected by and hosted on G2.com.
