305 Signifyd Reviews
Overall Review Sentiment for Signifyd
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Signifyd, gives us the peace of mind that we will not have any chargebacks. It allows us to deal with more important issues. Before Signifyd we would spend countless hours doing the job ourselves. Also, Signifyd is easily integrated to your shopping cart if you have a good IT team Review collected by and hosted on G2.com.
Really nothing, this company is a great package deal. They are prompt and professional in all their business handling. Their latest update also makes it easier to track your orders Review collected by and hosted on G2.com.
SignifyD cuts out lots of searching to verify if customers or businesses placing orders are legitimate. The Guarantee Policy is helpful because we can recover our money when we receive fraud chargebacks. Review collected by and hosted on G2.com.
Sometimes it takes some time to receive a response regarding an issue. Our order processing department would like more details about why a credit card is declined. Review collected by and hosted on G2.com.
When our business grew to a point where we could no longer manually review each order, we began losing significant amounts of money to fraud. Signifyd has cut our losses down to very manageable amounts. Their claims process is simple and straightforward and reimbursement is fast. Review collected by and hosted on G2.com.
Orders are occasionally declined for reasons that are unclear. There is an appeals process, but it is somewhat opaque. Review collected by and hosted on G2.com.
Reliable and peace of mind with all the transactions, easy to use and support always there to help. Review collected by and hosted on G2.com.
Sometimes you forget that you have an extra check on transactions :) Review collected by and hosted on G2.com.
The platform is very easy to integrate and user friendly. The team is always there to assist if we need them or have questions. Review collected by and hosted on G2.com.
I would like to see more reporting (I might just not be familiar with this). Would be interested in being able to Edit what can be seen in the dashboard so we can give access to more employees without sharing too much customer information. Review collected by and hosted on G2.com.
The best thing about Signifyd for us is the guaranteed fraud protection. However, the overall ease of use for our team members as well confidence we have gained with approving orders we may not have in the past. Review collected by and hosted on G2.com.
None of our team care for the updated admin screen, even those who traditionally embrace software changes and facelifts.
Also, address changes for orders that take more than 14 days to ship are a major pain. Review collected by and hosted on G2.com.
The depth of the information given about the individual making the purchase. We can reference the information against our database. Review collected by and hosted on G2.com.
Sometimes there is an issue with seeing orders in the dashboard. Review collected by and hosted on G2.com.
Easy to navigate in the console to review orders; I like the ability to flag orders as either bad or good; the guarantee on orders approved provide peace of mind for a reasonable cost that even if there is a chargeback for unauthorized use, my company will be reimbursed. Review collected by and hosted on G2.com.
I would like to have a more than 7 days between when the chargeback occurs and the last day to file for a payback on a guaranteed order. With notification delays or issues from our current payment gateway, I have occasionally been shut out from filing a claim for the guarantee or am filing on the last day possible. I would also like to have a more detailed reason on why the transaction was not approved for the guarantee. Review collected by and hosted on G2.com.
Quick Analysis, easy to use. Gives me insight into my customers
Plus this helps me sleep at night and lowers blood pressure! Review collected by and hosted on G2.com.
I hate the new console. The search function is the worst design and not easy to use
Lack of phone number for support... i get it, but sometimes I just want to speak with someone
Lack of a manual Blacklist- the fraudies sometimes circle back with a different account. It would be great to flag an address (billing or shipping), an email, IP address, phone number, ETC.
Lack of a manual white list- or ignore list. Great for those dealer accounts that don't require protection. Review collected by and hosted on G2.com.
The portal Signifyd has is very easy to use and they only require a few details to start your claim. Review collected by and hosted on G2.com.
Their systems seem to be still learning the Australian landscape but they do what they can to ensure feedback is taken on board. Review collected by and hosted on G2.com.
