# Signifyd Reviews **Vendor:** Signifyd **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.6/5.0 **Total Reviews:** 352 ## About Signifyd Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%. ## Signifyd Pros & Cons **What users like:** - Users value the **effective fraud prevention** of Signifyd, allowing them to focus on growing their business. (51 reviews) - Users appreciate the **efficiency** of Signifyd in handling fraud prevention, allowing businesses to focus on sales. (35 reviews) - Users value the **effective fraud detection and risk protection** provided by Signifyd, enhancing operational efficiency and peace of mind. (31 reviews) - Users value the **fraud protection** of Signifyd, enhancing confidence in order approvals and reducing chargebacks efficiently. (23 reviews) - Users appreciate the **ease of use** of Signifyd, enjoying a straightforward setup and efficient fraud management. (20 reviews) - Order Review (17 reviews) - Protection (17 reviews) - Analytics (14 reviews) - Detection Efficiency (14 reviews) - Speed (13 reviews) **What users dislike:** - Users find **poor customer support** frustrating, as response times are often slow when issues arise with Signifyd. (10 reviews) - Users desire more **customization options** in Signifyd, feeling limited by the current features and interface layout. (9 reviews) - Users express a need for **improvement in algorithmic transparency** and more proactive customer support for a smoother experience. (8 reviews) - Users highlight the **high costs** associated with Signifyd's transaction-based pricing, impacting overall profitability for some businesses. (7 reviews) - Users experience **false alarms** with Signifyd, resulting in legitimate orders being flagged and causing sales delays. (7 reviews) - Users experience **inconsistent false positives** with Signifyd, leading to frustrations and delays during sales peaks. (7 reviews) - Users find a **lack of clarity** in Signifyd, especially in pricing and analytics, making it challenging to understand. (7 reviews) - Users experience **order rejections** that may hinder first-time customers and affect overall sales due to strict automated policies. (6 reviews) - Scoring Transparency (5 reviews) - Inaccuracy (4 reviews) ## Signifyd Reviews ### 1. Signifyd has made all the difference in keeping our business safe. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Signifyd?** When our business grew to a point where we could no longer manually review each order, we began losing significant amounts of money to fraud. Signifyd has cut our losses down to very manageable amounts. Their claims process is simple and straightforward and reimbursement is fast. **What do you dislike about Signifyd?** Orders are occasionally declined for reasons that are unclear. There is an appeals process, but it is somewhat opaque. **What problems is Signifyd solving and how is that benefiting you?** Our fraud losses are small, leaving us time to help our legitimate customers. ### 2. Realiable **Rating:** 5.0/5.0 stars **Reviewed by:** Ida L. | Customer Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Signifyd?** Reliable and peace of mind with all the transactions, easy to use and support always there to help. **What do you dislike about Signifyd?** Sometimes you forget that you have an extra check on transactions :) **What problems is Signifyd solving and how is that benefiting you?** Fraud ### 3. Easy Integration and friendly staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Signifyd?** The platform is very easy to integrate and user friendly. The team is always there to assist if we need them or have questions. **What do you dislike about Signifyd?** I would like to see more reporting (I might just not be familiar with this). Would be interested in being able to Edit what can be seen in the dashboard so we can give access to more employees without sharing too much customer information. **What problems is Signifyd solving and how is that benefiting you?** We use Signifyd for fraud check for our online orders and this is assisting us in reducing the number of fraudulent orders. ### 4. Overall Very Pleased **Rating:** 4.0/5.0 stars **Reviewed by:** Laci D. | Content and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Signifyd?** The best thing about Signifyd for us is the guaranteed fraud protection. However, the overall ease of use for our team members as well confidence we have gained with approving orders we may not have in the past. **What do you dislike about Signifyd?** None of our team care for the updated admin screen, even those who traditionally embrace software changes and facelifts. Also, address changes for orders that take more than 14 days to ship are a major pain. **Recommendations to others considering Signifyd:** Signifyd has had a wonderful impact on our business. We've been able to be more confident more often with accepting orders and it all happens very seamlessly. As a result, it has helped our business grow. Signifyd is worth looking into to see if it could be a good fit for any online company looking to grow and improve the customer experience. **What problems is Signifyd solving and how is that benefiting you?** We have had to question much less as far as if an order was potentially fraudulent. This created more positive experiences with our customers. Not only has our business grown but it's made the process of doing so easier. **Official Response from Nicole Hauger:** > Hi Laci, I manage our Success Squad here at Signifyd and I wanted to reach to personally thank you for taking the time to provide your feedback! We are taking your feedback into consideration and we have shared it with our Product Team. Here at Signifyd we are continually working to improve our products and services and we are so glad you took the time to share your experience. Thank you again! ### 5. High AOV Retailer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Signifyd?** The depth of the information given about the individual making the purchase. We can reference the information against our database. **What do you dislike about Signifyd?** Sometimes there is an issue with seeing orders in the dashboard. **What problems is Signifyd solving and how is that benefiting you?** They are solving the issue that we have zero recourse for shipping items to new customers. This allows a peace of mind that we were unable to achieve before. ### 6. Peace of Mind for Credit Card Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Signifyd?** Easy to navigate in the console to review orders; I like the ability to flag orders as either bad or good; the guarantee on orders approved provide peace of mind for a reasonable cost that even if there is a chargeback for unauthorized use, my company will be reimbursed. **What do you dislike about Signifyd?** I would like to have a more than 7 days between when the chargeback occurs and the last day to file for a payback on a guaranteed order. With notification delays or issues from our current payment gateway, I have occasionally been shut out from filing a claim for the guarantee or am filing on the last day possible. I would also like to have a more detailed reason on why the transaction was not approved for the guarantee. **Recommendations to others considering Signifyd:** Signifyd has a known cost and provides peace of mind for credit card transactions by providing a guarantee if there is a chargeback on an order that has been approved for a guarantee. Signifyd allows us to focus on our business instead of worrying about credit card fraud issues, which are becoming more and more prevelant. **What problems is Signifyd solving and how is that benefiting you?** Signifyd has caught many potentially fraudulent orders involving unauthorized use of credit cards and we have been able to greatly reduce the number of chargebacks due to unauthorized use of credit cards. This has saved our company thousands of dollars and hours of administrative work by avoiding the chargebacks. We feel comfortable relying on Signifyd and do not process orders that are declined for guarantee and gain some sales by processing some larger orders with the Signifyd guarantee that we previously might not have processed as they looked suspicious. ### 7. Ultimate defense against Chargebacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** Quick Analysis, easy to use. Gives me insight into my customers Plus this helps me sleep at night and lowers blood pressure! **What do you dislike about Signifyd?** I hate the new console. The search function is the worst design and not easy to use Lack of phone number for support... i get it, but sometimes I just want to speak with someone Lack of a manual Blacklist- the fraudies sometimes circle back with a different account. It would be great to flag an address (billing or shipping), an email, IP address, phone number, ETC. Lack of a manual white list- or ignore list. Great for those dealer accounts that don't require protection. **Recommendations to others considering Signifyd:** Internet fraud is easy, preventing it doesn't need to be. Open up those fraud filters on your gateway and let signifyd do their thing! **What problems is Signifyd solving and how is that benefiting you?** Avoiding chargebacks, and saving time wondering "what if i ship this?" ### 8. Great way to take the hassle out of claiming on fraudulent chargebacks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2022 **What do you like best about Signifyd?** The portal Signifyd has is very easy to use and they only require a few details to start your claim. **What do you dislike about Signifyd?** Their systems seem to be still learning the Australian landscape but they do what they can to ensure feedback is taken on board. **What problems is Signifyd solving and how is that benefiting you?** We have a very small window with our payment processor to get chargeback claims in but Signifyd will fight this battle for us. ### 9. Signifyd Review **Rating:** 4.5/5.0 stars **Reviewed by:** craig t. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Easy Integration with Shopify. Transactions are generally approved in seconds. **What do you dislike about Signifyd?** Nothing now. I used to not like their portal, made it challenging to look for an order when you have multiple stores, but they recently updated that, so it is much easier to use now. **Recommendations to others considering Signifyd:** Great Software, we used other fraud screening software and Signifyd is the best we have worked with. **What problems is Signifyd solving and how is that benefiting you?** Fraud is no loner an issue and because of signifyd we no longer have to worry about cancelling good orders that we thought were fraud. ### 10. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Signifyd?** Signfyd provides thorough insights to declines and reviews so we can operate with confidence in their decisions. **What do you dislike about Signifyd?** Response times can be slow and generic to specific support requests. **What problems is Signifyd solving and how is that benefiting you?** Signifyd has greatly expedited the timeline for orders which require manual review. This fast decisioning has improved our customer experience. ### 11. Feeling safe with Signifyd **Rating:** 5.0/5.0 stars **Reviewed by:** Jen K. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Signifyd?** High efficiency & user friendly interface **What do you dislike about Signifyd?** None that we have run into yet. When we have an issue or request, the team is quick to make changes if they're able to. **Recommendations to others considering Signifyd:** If you're looking for the highest quality fraud protection combined with top level support teams, consider Signifyd! **What problems is Signifyd solving and how is that benefiting you?** Preventing fraud from the root. This is effectively saving our company money in shipping out unauthorized/fraudulent orders. ### 12. Great Tool depending on Platform and Processor **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Our business used to be on Magento using Global Payments and we saw good improvement when using Signifyd to lower fraud rates and increase order acceptance rates. **What do you dislike about Signifyd?** Our business eventually migrated over to Shopify and Shopify payments, and we have seen that Shopify payments does a good job of preventing fraud, and matches the data we get from signifyd, so there is some questioning as to whether we need the tool any longer. **What problems is Signifyd solving and how is that benefiting you?** Signifyd helped with increasing order acceptance rates, and decreasing our fraud rate. We were using a competitor tool before signifyd and it was a lot more hands on, whereas Signifyd took a lot of the manual work out of it, which we liked. ### 13. Signifyd goes beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat B. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Signifyd?** Quick, easy, user friendly, easy access to support. **What do you dislike about Signifyd?** It took me time to understand some features like filtering the searches, but once you get used to it, it's not really that difficult anymore **What problems is Signifyd solving and how is that benefiting you?** I like how it's making our customer service effective by protecting our shoppers mainly from fraud. ### 14. Easy to use and fast response times **Rating:** 4.0/5.0 stars **Reviewed by:** Tanner M. | Customer experience specialist/Fraud Protection, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Signifyd?** After using it for a day I was pleased with how user-friendly it is. Our system is time-sensitive with cases, so I like how fast they are with responding to our cases and either approving them or denying the case. **What do you dislike about Signifyd?** You are only able to re-submit a case one time. After that, it's more challenging to go through the process to submit more information that I don't always have the first time I submit a case. Every time I have to filter by dates, it gets stuck on the date from the month I started using Signifyd so I have to change that every time I filter it. **Recommendations to others considering Signifyd:** I highly recommend Signifyd because they have always been quick to respond to any questions and everything I submit for a review on a case. The website is easy to use and I know that it is going to be so much harder for someone to make a purchase when they have to go through Signifyd first. **What problems is Signifyd solving and how is that benefiting you?** They do a great job finding fraudulent orders and are very thorough. The benefits of Signifyd are knowing that it is very unlikely someone will get through with a fraudulent order. There are always legitimate cases that get caught in the crossfire, but that just goes to show you that they are very thorough with all of our orders, and if something might be a little off they will flag it. I would rather have a few good orders get caught in the system than let fraudulent orders slip through and have their orders be fulfilled. ### 15. Signifyd - Simplified Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Todd G. | Marketing and Operations Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Signifyd?** We really like the level of protection that Signifyd provides us. The ability to "blacklist" bad-acting customers and have Signifyd manage that is extremely helpful. **What do you dislike about Signifyd?** Just like any advanced level of protection, and for what our company needs, it is a pricy solution. This does give us a good sense of security but for a price. **What problems is Signifyd solving and how is that benefiting you?** In our business, we have a lot of exclusive drops. Signifyd has helped us create a list of repeat offenders related to bot activity or fraud, allowing us to mitigate future risk. ### 16. The best verification platform! Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Signifyd?** Signifyd has the most reliable and fastest customer verification process. They stand by 100% for each transaction that they approve. **What do you dislike about Signifyd?** Well, as with every company there is room for improvement. We had legit customers that couldn't be verified by Signifyd. If customers didn't have faith in our company and didn't pay in wire we could have lost the sale. **Recommendations to others considering Signifyd:** Yes, great company, peace of mind. **What problems is Signifyd solving and how is that benefiting you?** We don't have to worry about chargebacks and fight them if there is one. That saves time and money! ### 17. Signifyd Review **Rating:** 4.5/5.0 stars **Reviewed by:** Derek M. | E-commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Signifyd?** Signifyd has made it easy to auto-cancel suspicious orders and black-list repeat offenders in Shopify quickly which is imperative for the way we do business and saving time. **What do you dislike about Signifyd?** It can be very costly for an enterprise-type customer. Wish there was some sort of bot detection portion to Signifyd that could auto cancel these type of customers/orders. **What problems is Signifyd solving and how is that benefiting you?** Our chargebacks are handled quickly and allows us not to worry as much about fraudulent orders and taking the time to filter these orders out. ### 18. Fast, responsive, covers you against fraud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Signifyd?** Signifyd is FAST! They usually approve a transaction within 1 minute of submitting it for review. This is great when you are shipping time-sensitive orders (e.g., same day, overnight). **What do you dislike about Signifyd?** Sometimes the human (non-automated) review process can take longer to complete in cases where additional verifying information is needed from the customer. However, it is almost always done within a few hours. **What problems is Signifyd solving and how is that benefiting you?** We've seen our fraud numbers drop to near-zero with Signifyd. Fewer chargebacks means fewer headaches all around. ### 19. Signifyd Review - No Stress about Fraud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Signifyd?** Signifyd allows us to not have the worry/time of reviewing potentially fraudulent activity. What was taking hours a day, now takes less than 5 minutes. Signifyd also offers a score that help us make any decisions beyond automation. **What do you dislike about Signifyd?** It would be great to have signifyd as a downloadable piece of software/application. This is just a personal preference and probably wouldn't make that much difference. **What problems is Signifyd solving and how is that benefiting you?** We see far less fraudulent activity. There were previously occasions where we would ship orders and then receive a chargeback, leaving us without goods and payment. The benefits of Signifyd are that they pick up the overwhelming majority of these transactions. ### 20. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Signifyd?** We used to have to review orders manually for fraud. Now that it is all set up, we can just let Signifyd do it. They are also accepting of some abnormal situations. **What do you dislike about Signifyd?** The new setup is a bit more difficult to maneuver than the old one. **Recommendations to others considering Signifyd:** One of the best platforms we use. Customer service is responsive as well. **What problems is Signifyd solving and how is that benefiting you?** Chargebacks have decreased. Workflow is easier on the human side. ### 21. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Signifyd?** Great Service. Fastest response. They prevent fraud and notify immediately. **What do you dislike about Signifyd?** Nothing at the moment. I am pleased with their service. **What problems is Signifyd solving and how is that benefiting you?** Fraud protection. ### 22. Fraud Prevention At It's Finest **Rating:** 5.0/5.0 stars **Reviewed by:** Catrina C. | Web Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Signifyd?** We were having a lot of issues with fraudulent orders on our e-commerce store. Once Signifyd was implemented our fraudulent orders were cut down to almost nothing, and the ones that squeaked through - well we were protected. **What do you dislike about Signifyd?** There isn't much I dislike about the product or platform - the integration works nicely and onboarding was really helpful. Would I have liked it implemented faster? Sure, but it was a very reasonable amount of time. **What problems is Signifyd solving and how is that benefiting you?** We're protecting ourselves from fraudulent orders through our e-commerce store. Fraudulent orders are almost nonexistent now and we're covered just in case with Signifyd. ### 23. Riskified failed us, Signifyd came to the rescue **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Signifyd?** 98+ approval rating with Signifyd. Less than 90% with Riskified. **What do you dislike about Signifyd?** I see no value (yet) in having PayPal orders reviewed. **Recommendations to others considering Signifyd:** It works, don't wait **What problems is Signifyd solving and how is that benefiting you?** I no longer spend time wondering if an order is valid. ### 24. Signifyd gives me time to spend other things outside of Chargebacks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Signifyd brings automated decision making into play which in turn means less manual review for CX teams. **What do you dislike about Signifyd?** The customer service is fantastic however it would be good if there was an Australian Office in order to have customer service in the same time zone. **What problems is Signifyd solving and how is that benefiting you?** Decreased manual review. Less human decision making, therefore, increased appropriate risk taking leading to increased sales. ### 25. Reliable service, solid partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** The user-friendly interface is great for onboarding the entire team. **What do you dislike about Signifyd?** Waiting to hear back when providing + info **Recommendations to others considering Signifyd:** It's really top-notch technology and service **What problems is Signifyd solving and how is that benefiting you?** Fraud detection and prevention. Realized that our entire team from Customer Service to Shipping and Logistics became more productive and in sync in tackling additional customer verification ### 26. Signifyd has put a stop to fraud orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Signifyd?** The trust of knowing that Signifyd has put an end to the worries of losing money to fraudulent orders. **What do you dislike about Signifyd?** Honestly, I can't think of a single dislike I have with Signifyd. **Recommendations to others considering Signifyd:** This is some of the best money we have ever spent. Besides the enormous amounts of money not being lost to fraud, it has freed up employee time, letting Signifyd take care of scanning the orders. Also, if you do have questions, Signifyd's support group is always fast to respond. **What problems is Signifyd solving and how is that benefiting you?** Before Signifyd, I tried to catch fraud orders on my own. I had minimal tools and plenty of fraud orders got right past me. The people placing the fraud orders were constantly perfecting their game and they were better at the game than me. When we first hired Signifyd, I looked at the some of the orders they caught. They all looked like legitimate orders, and I remember thinking to myself that Signifyd was overly cautious. Every single order that I thought was probably good, turned out to be fraud. Since that day, I have 100% trust in Signifyd. ### 27. Long time Signifyd customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Easy to implement and use. Set it and forget it. Easy claim submission and reimbursements. **What do you dislike about Signifyd?** Nothing to dislike! I have been using Signifyd for many years and am completely satisfied. **Recommendations to others considering Signifyd:** Would highly recommend Signifyd! **What problems is Signifyd solving and how is that benefiting you?** Solving fraud and related chargebacks. Have reduced chargebacks due to fraud to 0%. ### 28. Improvement on results, great attention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Our account manager is always available and helpful, he has helped us to improve our fraud prevention results. **What do you dislike about Signifyd?** The reporting section of te platform could be better, but still great. **What problems is Signifyd solving and how is that benefiting you?** The fraud prevention in my eCommerce, the numbers are healthier. ### 29. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Good approval rates and easy to submit claims **What do you dislike about Signifyd?** Only 7 days to submit. Could be longer, like 10 days or one week. **Recommendations to others considering Signifyd:** Does what you need. Good with chargeback payments. **What problems is Signifyd solving and how is that benefiting you?** Fraud risk is much lower with Signifyd insurance. ### 30. Site protected against fraud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** Makes us feel secure and protected against fraud. This tool saves us time and resources. **What do you dislike about Signifyd?** When we release new updates on our M2 site, sometimes it can cause issues with checkout. Most likely the result of our M2 site (less about Signifyd) **What problems is Signifyd solving and how is that benefiting you?** Protected against fraud and minimal intervention needed from our CS team. ### 31. kind of complicated to understand scores **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica T. | drop ship processor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Signifyd?** details about the potential orders/customers the option to search for other places where the IP addresses, names, phone numbers and names have been used on Google, signifyd and other places on the internet. **What do you dislike about Signifyd?** the scoring system is not easy to understand. not enough details on the scores the customer/ potential customer receives. sometimes it seems to take a while to receive the status on an order which slows down our order processing. the email section isnt real clear either. for example. " At this merchant, Signifyd has never seen an order from "example" before 2021-07-21." i am not real sure how to interpret this because there have been times where a customer has placed orders before the mentioned date, using the same info on the current order. i dont care for the layout of the dashboard. **Recommendations to others considering Signifyd:** better layout, more details on point system and more support available. the points thing is a big issue and needs more of a description behind the score it gives our customers **What problems is Signifyd solving and how is that benefiting you?** our previous method we would have to eyeball a customers ID and card they used for the order which was very time-consuming. we have avoided some fraud orders with Signifyd. there arent really any problems to solve so i cannot answer that question. one benefit is not having to ask customers to send sensitive information through email so that we can verify/confirm their identity. **Official Response from Gayathri Somanath:** > Jessica, thank you for your feedback and taking the time to provide details on where the product experience could improve. Feedback from our users is very valuable to us. We are always working on improvements and enhancements to our product and the product and design team at Signifyd would love to chat with you in more detail. We have a new design of our console in early beta testing that we want to share with you as well. If you are open to a chat, please do email us at product@signifyd.com. Look forward to hearing from you! ### 32. Signifyd Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Signifyd?** Signifyd provides lots of useful information, such as email age and "Device" information, which gives details if the order was placed from a proxy or not, if someone has done chargebacks, and I'm able to compare the address with its distance and on a map. Even though I am not mentioning several other things that Signifyd has the offer, every single thing is useful and helps me out with my task of determining if a case is a fraud or not. **What do you dislike about Signifyd?** What I dislike about it is that the information given sometimes is not enough to determine if a case is really a fraud or a gift and that sometimes I need to refresh the website so I can look into another case. Besides all these details, Signifyd is still a great, useful tool! **Recommendations to others considering Signifyd:** Totally recommend using Signifyd for investigating fraud orders. It is a helpful tool since it provides IP information (and it even detects if an order was placed with a proxy). **What problems is Signifyd solving and how is that benefiting you?** Helps me solve cases that I am unsure about if whether they're a fraud or not, or reassures me they are. ### 33. Streamlined our Fraud Detection and Chargeback Process **Rating:** 5.0/5.0 stars **Reviewed by:** Luis O. | Head Of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Signifyd?** Our pass-through rate has improved without any degradation of the customer experience. A big plus is also that we're now hands-off chargeback responses. All we had to do was provide a CRM link; it was that easy. I also would say our support experience led by Sean Has been beyond our expectations. He provides valuable insight and goes above and beyond to ensure we're doing everything possible to grow in our internal brands. A+ service. **What do you dislike about Signifyd?** Nothing at all to mention on this front as Sean and Signifyd is hitting all SLA marks, included unrivaled customer support. **What problems is Signifyd solving and how is that benefiting you?** Fraud detection and charge back responses. ### 34. Efficient and User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Signifyd?** The User interface is simple to navigate **What do you dislike about Signifyd?** Improve blacklist process. User blacklist submissions through interface would be ideal **What problems is Signifyd solving and how is that benefiting you?** Chargebacks and Fraudulent Orders. Less time is being spent by staff reviewing flagged for Fraud. ### 35. Great service in itself **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Signifyd?** How simple the process is after a charge back, and hasslefree **What do you dislike about Signifyd?** With 3D Secure being a necessity it makes the services provided lass cost effective **What problems is Signifyd solving and how is that benefiting you?** Charge back cases and time spent by employees fighting these ### 36. Get what you pay for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Signifyd?** Reliable, easy, and saves us time & money. **What do you dislike about Signifyd?** I don't really like the spelling of Signifyd. **Recommendations to others considering Signifyd:** You get what you paid for **What problems is Signifyd solving and how is that benefiting you?** Fraud patterns / prevention ### 37. Quick Implementation, Valuable Time Saver, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Signifyd?** Signifyd takes the investigative work out of placing orders. As an online reseller, we have had issues with chargebacks and losses associated. We found Signifyd and were able to quickly set up the integrations with NetSuite. We are saving time not investigating questionable orders, and letting Signifyd make the decision for us. We have expereinced one chargeback since our go-live, and Signiyd was quick to issue credit against our account once the chargeback was resolved. **What do you dislike about Signifyd?** Our dislikes are likely integration issues. Our team is still adding additional data points. **What problems is Signifyd solving and how is that benefiting you?** We are solving the problem of chargebacks and staff hours spent researching customers on questionable orders. We have realized time savings, allowing these employees to take on new tasks benefiting Appogee, as well as financial savings in not being hit with chargebacks. ### 38. Excellent tool to weed out fraud but needs some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Signifyd?** Identification of a potential fraud transaction and ability to autocancel it in the ecommerce tool **What do you dislike about Signifyd?** The process to process claims is not well defined and always ends up declined. **What problems is Signifyd solving and how is that benefiting you?** Identify fraud and autocancel transactions or ability to make decisions based on the analysis. Cost savings by not getting into the loop of chargebacks and refunds. ### 39. Money well spent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Signifyd?** The ease of process. It has let our CS team worry about other issues. We let Signifyd handle all fraud issues. **What do you dislike about Signifyd?** We like everything that Signifyd has to offer **What problems is Signifyd solving and how is that benefiting you?** Manage time for CS Team and spending less money with Signigyd a month. Compared to the time energy of warehouse and cs team of researching and sending orders. ### 40. Signifyd will make your life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan V. | Customer Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Signifyd?** I like how user-friendly it is, anyone can learn how to use it in no time. **What do you dislike about Signifyd?** I just wish I could have a raw data section. **Recommendations to others considering Signifyd:** By getting Signifyd, you will make the right decision for you and your business. **What problems is Signifyd solving and how is that benefiting you?** Suspicious E-commerce orders that fail security filter, the biggest benefits has been catching those fraudulent orders, ### 41. Great Onboarding process and management **Rating:** 4.0/5.0 stars **Reviewed by:** Ron E. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Signifyd?** Our implementation manager was thorough and easy to work with. Helped us with Shopify and was always present. **What do you dislike about Signifyd?** The notifications for decisions is nice, but we were interested in receiving summary reports, which is not a feature. **Recommendations to others considering Signifyd:** Great implementation and product. **What problems is Signifyd solving and how is that benefiting you?** Identifying credit card fraud charges easier and avoiding charge backs. **Official Response from Steven McComb:** > Hi Ron, thanks for your feedback. I am the product manager for our customer reporting platform so I would love to hear more about your specific reporting needs. Our Insights dashboard provides at-a-glance analysis with drill-down capabilities for sales and fraud trends, which sounds like it might be of use to you. However, we are always working on enhancements to our products so we would welcome any additional requests or suggestions that you might have. If you are open to a chat, please do email me at steven.mccomb@signifyd.com. Look forward to hearing from you! ### 42. Helpful Tool for Fraud Prevention **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Signifyd?** The interface is easy to use! I also appreacite the bullet points of why someone is denied. I can quickly understand what's going on and what action is needed on my part. **What do you dislike about Signifyd?** I wish customers or the business was emailed when someone is denied...otherwise, their order is cancelled without knowledge. This has led to very angry customers. **What problems is Signifyd solving and how is that benefiting you?** As above, it's hard to catch when someone has been denied without an email or notification. We are coming up with a manual process for checking for cancelled orders. ### 43. Signifyd gives us peace of mind in a multi-transactional, fast-paced business. **Rating:** 4.5/5.0 stars **Reviewed by:** Katy A. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Signifyd?** Ease of use and fantastic customer service. **What do you dislike about Signifyd?** It can be difficult to understand sometimes. A bit technical. **Recommendations to others considering Signifyd:** A very professional company who know their stuff. **What problems is Signifyd solving and how is that benefiting you?** We are trying to avoid chargebacks. And since we have been with Signifyd, we have had none. ### 44. Signifyd has always been on brand with our vision and values - confidence is key in our industry **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Signifyd?** Signifyd has allowed us to focus more on the relationship side of our business. In an industry that has had a (sometimes unwarranted) reputation of being flooded with untrustworthy and dishonest sellers, Signifyd has really helped us to instill confidence and establish trust with our clients. When they understand that we truly hope to protect all parties involved in the purchasing process, the wall starts to crumble and the relationship begins to form much easier. When something does go wrong, and a chargeback is submitted, having the peace of mind that Signifyd's Chargeback Protection Program partners with our team on responding to those claims. Their amazing ability to produce documentation from the research they perform has been amazing in helping us to win a massive percentage of the claims that are submitted. **What do you dislike about Signifyd?** There isn't much at all. There are only a few occasions here and there where their review team may make a decision that our team doesn't quite understand. We do understand that the people reviewing these cases are just that - people. And people make mistakes. This is where a decision made could cause lots of frustration for a merchant that is interacting with the client and having to explain why their order is still being processed. HOWEVER, we have been blessed to have an amazing Customer Sucess Manager in Asa Beavers. Anytime we have a question (and I mean ANYTIME), Asa has always been able to assist in getting us the answers that we need. So...because of Asa, there really aren't many dislikes for our team. **Recommendations to others considering Signifyd:** If you want to have peace of mind when selling online, and wish to focus on what your company is truly good at, then Signifyd will certainly help you do that with little effort. They have been a great partner for our company in helping us to maximize our revenue without the risk. The automation that fully supports our back-office software and payment processor has also helped us to ensure that our orders are fulfilled automatically and shipped quickly. **What problems is Signifyd solving and how is that benefiting you?** Again, it all comes down to confidence (with the buyers and the sellers). Using Signifyd allows us to sell to customers we otherwise wouldn't have felt comfortable shipping to. Because Signifyd has us covered from a chargeback standpoint, it allows us to focus on what we're good at, and that allows us to keep our business personal. Because of this, we continue to grow in sales year over year and continue to sell and ship with absolute confidence. ### 45. Senior Consultant who implements Signifyd on two clients daily **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Signifyd?** Ease of use, plugin, easy for project managers to learn, easy to work with the signifyd team. Meghan Blissick is a god send to work with, she always keeps me updated and we hold monthly meetings. I'm currently working to get Signifyd into SWISSGEAR and Backpacks.com. I also like that Signifyd is taking over as the Coca-cola of the industry. True industry leader. **What do you dislike about Signifyd?** Nothing really at all, it's also about the people behind Signifyd. Love working with them. I wish that there were more case studies that I had access to so I could go show similar competitors in the industry and inject Signifyd into other companies that I work with. I wish that I had a dedicated resource all the time when I am working on Hamra and Bambi Baby in order to constantly keep a predictable overnight process in the works so they were fully supported 24/7 and they could be supported more. I feel that paying closer attention daily to fraud testimonies that pop up and receiving internal case studies that the Sygnifyd team is producing would greatly help me out to combat against any new methods that fraudsters are using to rip off merchants like the two I work with relentlessly in Bambi Baby & Hamra Jewelers. **Recommendations to others considering Signifyd:** The Coca-cola of the industry when it comes to fraud protection. No other company has the internal support structure to help merchants 1 by 1 that Signifyd can offer -- that's for certain. **What problems is Signifyd solving and how is that benefiting you?** Trying to get them into SWISSGEAR to cut SG's fraud, soft fraud, indirect fraud, eliminate their chargebacks from banks, disputes from Buyers who are committing fraud by saying they didn't receive tracking number or product itself. I currently am always solving fraud routes in the Hamra and Bambi Baby web environments. I am the liaison between Signifyd's internal solutions team and the actual project and program managers that are implementing solutions onto our client's websites like Hamra and Bambi Baby. ### 46. Signifyd offers an Industry-leading fraud solution for ecommerce retailers **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Director, Partnership Channels, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Signifyd?** Their revenue and abuse protection solutions which reduces revenue leakage is often a problem with other fraud providers. I also like their post purchase client support and dedication to client satisfaction. Signfyd is the ideal fraud solution for e-retail and ecommerce brands that operation at the mid-market and enterprise level. Signifyd also has solutions in place to address Europe’s PSD2 and Australia's CNP Fraud Mitigation Framework. **What do you dislike about Signifyd?** Signifyd checks all of the boxes when it comes to fraud mitigation, protection and maximizing conversion. The fraud tech category is flooded with competing fraud technology. There is not immediately identified down-side to Signifyd, as they continue to innovate and evolve as the marketplace evolves. **Recommendations to others considering Signifyd:** When comparing fraud solutions, include Signifyd and compare their revenue leakage and abuse solutions in light of other providers. Consider solution providers that met the demands of mid market and enterprise brands and has global reach. You'll find that Signifyd, in many ways, superior to their peers. **What problems is Signifyd solving and how is that benefiting you?** As an agency that partners with many fraud solutions. We have seen our clients benefit from Signifyd's industry-leading solutions; in particular; their capabilities in maximizing revenue through their technology that reduces the leakage of revenue due to traditional fear-based management philosophy. ### 47. Great Service! Timely responses and great to work with on their support end. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Signifyd?** I love the ability to alter Signifyd's service to tailor it to exactly what we need. I can also say that the the response times from the people at Signifyd. Whenever an issue arises, the team is there to let us know what we need from them. We were able to use Signifyd to keep on eye on a big fraud issue recently and their ability to work with us on stopping it was tremendous. **What do you dislike about Signifyd?** There is not much to like when it comes to Signifyd. Sometimes they can rely too much on their algorithm to reject or approve orders, but they will quickly and efficiently go back and look at any order you ask them to. **Recommendations to others considering Signifyd:** They are always updating and creating things on their side to make my life easier. I would definitely recommend them. The fast response time, the management, the ability to make the system mine, everything really helps make this a great company to work with. **What problems is Signifyd solving and how is that benefiting you?** I have the ability to receive any and all information regarding an order in one place as well as the ability check third party information sources. It is all made very easy and very convenient. I can search for verified addresses and also keep an eye on connected orders with IP tracking as well. It was definitely tougher to keep an eye on everything before using Signifyd. I had to use multiple bookmarks and the system we had wasn't made to keep an eye on everything that Signifyd does. But thanks to Signifyd, it's much easier these days. ### 48. Signifyd is our go-to fraud partner for our eCommerce clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Ted S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Signifyd?** Signifyd offers one of the most comprehensive fraud solutions in the market, but one that can be easily scaled into. Their solution is easy to implement alongside a BigCommerce or Adobe-Magento eCommerce implementation or migration. **What do you dislike about Signifyd?** The breadth and depth of Signifyd's solution can be overwhelming for newcomers trying to get their arms around their fraud issues, causing them to do nothing, or to apply blunt fraud rules that can be incredibly costly in terms of lost sales, revenues and customers. **What problems is Signifyd solving and how is that benefiting you?** At the core of it, the problem we're solving with Signifyd is how to identify truly fradulent transactions and actors from legitimate purchases. The easy answer is to increase fraud flags and apply one-size-fits-all fraud rules, which ultimately deny a greater percentage of purchases, including a greater percentage of legitimate ones. This results in aggrevating legitmate buyers and lost reveues and customers. ### 49. Flawlessly helpful in detecting fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Signifyd?** The interface is user friendly and not complicated **What do you dislike about Signifyd?** Unable to detect regular customers ordering from our website **What problems is Signifyd solving and how is that benefiting you?** Fraud detection made easy ### 50. Great business value. Great after sales partner. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Signifyd?** Business value. Partnership. Transparency **What do you dislike about Signifyd?** Can't complain or dislike any element of the system or partnership **Recommendations to others considering Signifyd:** Highly recommend **What problems is Signifyd solving and how is that benefiting you?** % of rejected orders due to failed fraud. The postive impact has been in the millions ## Signifyd Discussions - [How much does Signifyd cost?](https://www.g2.com/discussions/how-much-does-signifyd-cost) - [What is Signifyd com?](https://www.g2.com/discussions/what-is-signifyd-com) - [Are there any more features planned for the future? I would love to know!](https://www.g2.com/discussions/are-there-any-more-features-planned-for-the-future-i-would-love-to-know) - 1 upvote - [Do any other users have the need or desire to be able to report on how many orders are initially declined for approval and then overturned after the merchant reaches out to the client to clarify the information that seems inconsistent?](https://www.g2.com/discussions/34940-do-any-other-users-have-the-need-or-desire-to-be-able-to-report-on-how-many-orders-are-initially-declined-for-approval-and-then-overturned-after-the-merchant-reaches-out-to-the-client-to-clarify-the-information-that-seems-inconsistent) - 1 upvote - [Do you take suggestions on new tools/add ons for your service?](https://www.g2.com/discussions/34637-do-you-take-suggestions-on-new-tools-add-ons-for-your-service) - [View Signifyd pricing details and edition comparison](https://www.g2.com/products/signifyd/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A44%3A53+-0500&secure%5Bsession_id%5D=c4da3793-f39c-46df-bf13-a6e024286883&secure%5Btoken%5D=bdee8c4f269c3e717af8af17f868f6e3f04e54f1dd1bbafc6d49bdefa41bb91f&format=llm_user) ## Signifyd Integrations - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Volusion](https://www.g2.com/products/volusion/reviews) - [VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) ## Signifyd Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Signifyd Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (593 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (371 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (209 reviews)