Sense Pros and Cons

I enjoy being able to see my texts from anywhere. I also like that it allows me to send automated replys when I am out of office. Review collected by and hosted on G2.com.

That I need a different number to use it. But it does forward to my phone so it isn't too much of a big deal. Review collected by and hosted on G2.com.

I like its ease of use and versatile functionality. I have used Sense as a Recruiter, utilizing the messaging function, and as an Admin to manage accounts and campaigns, complete reporting, etc. In both capacities, Sense is easy to navigate and provides an easy way to contact people, both individually and in mass, by text and email, add/remove accounts, set up and edit campaigns, and pull reports. Their customer service is good, always willing to help solve any issues that arise. From a messaging standpoint, the Chrome Extension is very helpful. Review collected by and hosted on G2.com.

I have no real complaints; however, they did update the onboarding process to add a new user with messaging functionality, which requires a little more back-and-forth (signing of forms, etc.). Thankfully, their team is quick and has a good turnaround team, so it has not caused any problems. Also, it would be helpful to make the Extension compatible with Edge for those who prefer it over Chrome. Currently, it only works/is available with Chrome. Review collected by and hosted on G2.com.

I truly appreciate Sense because it allows me to contact our employees without having to use my personal cell phone. Sense brings ease to contact, now a days no one really answers their phone if they don't recognize a number, but everyone reads their text messages so it's nice to be able to reach out through Sense and know that any information shared between us and our employees is secured. Review collected by and hosted on G2.com.

Nothing comes to mind when trying to find a downside, Sense works great. Review collected by and hosted on G2.com.

The level of support provided, things go wrong with all things and there are always teething problems. The team at Sense is happy to delve into the issue, make sure they understand what's going wrong and keep the users updated on fixes.

I'm a big fan of the texting functionality and the chatbots that we've been able to implement.

It's a large part of my processes now, allowing me to work smarter and focus on things that require my attention. Review collected by and hosted on G2.com.

Larger broadcasts can cause a lag and messenger has a larger memory for numbers than it should, as it should only be able to read what's on the page not what was on past pages. Review collected by and hosted on G2.com.

* I love that the texting product uses the same phone number as my Teams/Work calling number: Easy to correlate a missed call, voicemail, and text all to the same person (as the recipient)

* App makes it easy to keep informed on-the-go, or while on lunch, or stepped away from computer

* Easy to click a number on a page and send out a text

* Good notificaton system - coming from verious places email, browser plug in, and phone app - to never miss a message

* Great that you can schedule a future text message - honestly have not used this feature nearly enough but it can have many benefits (pre-interview check in, weekly reminder to submit timesheet, or if you are working on EST and want to set up some texts to PST folks but not until after 8 AM PST, etc.)

* Also just a great tool to communicate with candidates in general, not just for initial outreach to potential candidates Review collected by and hosted on G2.com.

* Phone app has a few flaws, and/or opportunities for improved features...... Logs me out frequently. Isn't always up to date therefore can at times require multiple refreshes. I also wish that the app connected to my Teams recent calls/call log. Then I could easily click a number to text it, or make a call from the text. (versus copy and paste).

* Desktop app/email system: It would be very helpful if the plugin text could somehow have a link to that candidate's profile in our ATS. Similarly, if the email notification could link you to the candidate's ATS profile.

* I personally also wish that the mass text function was simplified - would be great to click numbers on the screen to simply add, versus the plug in auto populating numbers that can sometimes be messy and unclear who they are from etc. Review collected by and hosted on G2.com.

I like the convinience of being able to talk to multiple people at once. I also like that I can us emy computer to send sms messages to whoever I need to send it to. Review collected by and hosted on G2.com.

It is very inconsistent. A lot of employees tell me their messages never reach them. There is a certian character limit to a broadcast message for major announcements but I can't send it so I had to turn to WhatsApp broadcasts and there all the employees get the message and there is no character limit and I can attach photos and voice memos. Review collected by and hosted on G2.com.

The user interface is clean and easy to navigate. I love the fact this platform integrates with our ATS and functions within a browser, widget, or app. Its notifications are also effective, but non-intrusive which is really great if you want to keep an eye on your messages without getting distracted or alarmed by them when deep in focus on other work. Review collected by and hosted on G2.com.

Sometimes the "copy" function does not work in the app, so you have to close out of it and then reopen it to access that feature from the app. Review collected by and hosted on G2.com.

I have utilized the Sense journeys to automate reminders to staff as well as send out important documentation. It has been especially handy when new employees become eligible for something like benefits or sick time, we can have a timed email with documents stored to go out at that time. Review collected by and hosted on G2.com.

The "bubble" floating in my chrome often gets in the way, i would prefer a desktop application so I don't miss notifications and it is not in the way. Review collected by and hosted on G2.com.

Sense is an asbolute blessing, sending messages out to large groups is hard to do.

Sense really helped bring a more personal approach to our employees, it makes connecting with our clients easier and it is used every single day. Review collected by and hosted on G2.com.

I do enjoy Sense, if I didn't I wouldn't use it.

I wouldn'y waste my time, I value my time the same as you value yours. Review collected by and hosted on G2.com.

Sense is the perfect product for team or individual use! Messages are almost as instant as texts. I love the privacy of not having to share my personal number, but not having to have a seperate phone for messaging Review collected by and hosted on G2.com.

When making calls from Sense, your personal number shows on the receivers caller ID. This can be confusing and can lead to unanswered calls if the receiver does not recognize the number Review collected by and hosted on G2.com.