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Grayscale Reviews & Product Details

Grayscale Overview

What is Grayscale?

Hiring and retaining hourly workers is incredibly challenging for enterprise organizations. Grayscale creates a frictionless high-volume hiring and onboarding experience, so they can hire faster, forge deeper relationships, and focus on what matters most – their people. Grayscale is designed to automate repetitive tasks, create a mobile-first experience, and keep the human at the center of the process. Grayscale provides HR and talent acquisition teams the platform and tools they need to deliver a frictionless candidate & employee experience all seamlessly integrated into your ATS. Think of Grayscale as your extra set of hands in the hiring process and employee communications, enabling top brands like Dick's Sporting Goods, Chobani, DoorDash, and American Airlines to hire and retain the best talent available. With our advanced generative AI and streamlined approach, you can optimize your recruitment process and stay ahead of the competition. Join the many satisfied companies who have chosen Grayscale as their go-to solution for Frontline Engagement and take your hiring efforts to the next level.

Grayscale Details
Product Website
Languages Supported
German, English, French, Portuguese, Spanish
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Product Description

Grayscale is a texting and automation platform designed for talent acquisition teams. We integrate deeply with ATS's like Greenhouse, Lever, SmartRecruiters, etc., and make it seamless to engage talent, automate workflows, and deliver a high-touch candidate experience. Grayscale supports talent acquisition teams at great brands like Warby Parker, Anheuser-Busch, and Centria Healthcare, across industries ranging from tech and e-comm to retail and healthcare. 80% of talent candidates accept the first offer they get, and we'd love it to be yours.


Seller Details
Company Website
Year Founded
2017
HQ Location
Atlanta, US
Twitter
@grayscaleapp
81 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Description

Hiring and retaining hourly workers is incredibly challenging for enterprise organizations. Grayscale creates a frictionless high-volume hiring and onboarding experience, so they can hire faster, forge deeper relationships, and focus on what matters most – their people. Grayscale is designed to automate repetitive tasks, create a mobile-first experience, and keep the human at the center of the process.


Melissa M.
MM
Overview Provided by:
VP Marketing

Recent Grayscale Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great tool for reaching out to candidates"
Often times I need to write more than just a few sentences. Being able to do that from my keyboard and capture it in my Applicant Tracking System ...
MI
Mari I.Enterprise (> 1000 emp.)
5.0 out of 5
"Quick & easy to use!"
I love that it is so user friendly and therefore doesn't take a long time to learn how to use it. We use a lot of different systems, so it can be o...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Accommodating the applicants preferred method on contact is a game changer."
The ability to text applicants! Accommodating the applicants preferred method on contact is a game changer.
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476 Grayscale Reviews

4.5 out of 5
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476 Grayscale Reviews
4.5 out of 5
476 Grayscale Reviews
4.5 out of 5

Grayscale Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GrayscaleQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Daniel C.
DC
Senior Talent Acquisition Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Grayscale?

Ease of use. Easy plug in for Green House applicant tracking system and great partnership. Automation are easy to setup and function great. Makes communicating with applicants very easy. Saves my team a lot of time and improves efficient. Expanison with WhatsApp is a great feature to connect with world wide candidtes in our interview process. The organization is always happy to help resolve any issues as well. The integration setup was super easy as well, the rep did a great job in helping us out prior. My team uses this product everday to interact with our candidates 24/7. Overall have a super positive experience with Grayscale and will continue to use this platform. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

I'm not sure if it's a feature I have missed, but the ability to add in emoji's to a conversation would be great. Otherwise I honestly dont' have any complaints about the platform. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

As I had currently mentioned their build out of WhatsApp communication is huge for us. Also their build out of new data centers. Grayscale continues to run smoothly for us. It's a great too for our recruiters to use to manage the candidate experience. It's automation features are huge for us all. I don't really have many complaints about the software. It's great that the web browser version works super well too. I am ofter using the web browser feature to get a better overall look of all my communications as opposed to the pop up extension. Review collected by and hosted on G2.com.

KB
Recruiting Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

It is becoming more common that candidate's are not checking their emails, but always have their phones with them. I have had great success sending texts to candidates and getting responses- all without having to use my personal phone number! Grayscale is easy to use and has some cool features, like setting up reminders to "nudge" people who have not yet responded to a message. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

Sometimes it can be a little bit buggy- Grayscale logs me out quite regularly and tries to autopopulate the wrong information into a candidate's profile when it has access to their information through SmartRecruiters. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Younger generations of candidates are not good about checking their emails and many of them will not answer a phone call from a number they do not know. Grayscale allows me to send them a quick text to let them know who I am and why I'm contacting them- and I usually get a prompt response! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

What I most appreciate about Grayscale is how user freindly the interface is. As a recuiter, texting is often one of the fastest and most reliable ways of getting ahold of potential candidates and I appreciate utilizing Grayscale as a resource. It also minimizes the need to spend countles hours on the phone. I utilize the platform daily in my work and would reccomend it for anyone who utilizes texting as a primary means of communication. I also appreciate the platforms ability to be intergrated with other programs like Greenhouse and how easy it is to inmplement it in my daily routine.

Fortunatley, I have not needed to contact customer support for anything, but I do get regular emails from the team and keep them in the back of my mind. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

One thing I do not like is the message quality feature. Often times I have to text candidates my email for them to send me documents and that little pop-up can be annoying sometimes. To pivot off that, I would also like to be able to recieve images on my text line. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale has helped us treamendously in minimizing the amount of turn around when it comes to candidate onboarding. Review collected by and hosted on G2.com.

Rachael M.
RM
Regional Recruiting Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

Grayscale is a great tool for passive and active candidate funnels daily. Quick texts, snippets, and automation make it easier to connect. Away messages are effective for PTO/coverage/out of office needs. It is an easy add-on to your ATS! Grayscale beats the competition by far! Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

Texting pools can be very large which can make it hard to follow up with responses. It is best to limit your campaigns to make them more manageable. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale is a huge help with scheduling interviews, reaching out to candidates immediately, and pairing with other apps like Outlook Calender for efficient service. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

I will fully admit to being skeptical about the value of a text messaging platform...that is, until I started using it. For warm applicants, it has been fantastic. Candidates who are already engaged in the recruitment process have been orders of magnitude more likely to respond to text than email. I have found myself using it with every role I work on. The chrome extension for individual contacts was incredibly easy to install and set up, and it does a fantastic job of parsing information from my ATS system. I love the ability to schedule bulk messages, and it's incredibly easy to create lists of candidates directly from my ATS exports. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

I would love to see a more robust candidate management system - the ability to create and modify groups on the fly, add multiple tags, etc. This would make creating new lists for bulk messaging significantly easier. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Meeting people where they are and getting responses to outbound communication is a challenge. Email seems ineffective, and we all screen calls from unknown numbers. Text messaging and giving candidates the ability to respond on their time has been game changing for me! People are so much more engaged! Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

Grayscale stands out for its ability to streamline candidate communication through texting, which feels more personal and engaging than traditional email. I really appreciate how it helps maintain efficiency by automating parts of the process while still providing a human touch. Its integration with ATS systems is also a big plus, saving time and keeping everything organized in one place. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

While Grayscale is a powerful tool for candidate engagement, I think its analytics and reporting features could be more robust. Having deeper insights into text response rates or campaign effectiveness would enhance its utility. Additionally, while the interface is intuitive, there are times when customization options feel a bit limited, especially for tailoring messages to specific candidate pools Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale is solving the challenge of slow and impersonal communication in recruiting. By leveraging text messaging, it helps us connect with candidates quickly and effectively, which significantly reduces time-to-hire. This benefits me by keeping candidates more engaged throughout the hiring process and improving response rates, allowing me to focus on building meaningful relationships rather than chasing down emails or calls. Review collected by and hosted on G2.com.

Rachel F.
RF
Talent Acquisition Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Grayscale?

I love that there is an extension for my ATS which it makes it easy and quick to contact candidates. I also have it up in my browser so I can see all communication. I love the scheduling feature as well as the templates, which my entire team uses so it creats unifomity. As a manager, I'm able to see the teams texts so this is helpful for quality control. We also use teh automoated text to go out to candidates as they are moves through the process. This lets our candidates know where they are in the process and they feeled cared for, lots of touch points! Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

We need emojies, that's it! Everything is great! Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

In today's culture texting is the preferred means of communication. GS allows us to stay in tune with the market and it makes it so easy to connect with our talent pool. Review collected by and hosted on G2.com.

Nicole S.
NS
Talent Acquisition Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Grayscale?

Grayscale is user-friendly and has many features to help you quickly get communications to candidates. The ability to schedule texts in advance is something my team uses frequently. It has a seamless integration into Lever that we utilize daily. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

There are few downsides to grayscale. One that that would help improve our experience would be the ability for the admin on the account to be able to edit team templates no matter who the owner/original creator is. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale has helped us save time through having saved templates that plug in play. It's also important for us to be able to scheduled messages for a later date. Review collected by and hosted on G2.com.

AW
Talent Aquisition Rep 3
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Grayscale?

I love the simplicity of reaching out to candidates and being able to see all conversations that I have had with them. Being able to send messages while continuing to work, instead of having to stop what I'm doing and playing phone tag with a candidate allows me to be more efficient as a recruiter. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

I have yet to find any downsides to Grayscale. It is an amazing tool. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale allows me to message candidates and continue working. It allows the candidate to reach me after hours and the messages are waiting on me when I get back in the office the next day. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Grayscale?

In todays market, canidate's are not as responsive about checking emails, however they are fast at responding to texts. With Grayscale I was able to get quick responses from canidates all without having to use my personal phone number. I was able to use quick templates that I could copy and paste from, or use the nudge feature to remind a canidate that hello, I am still waiting on a response from you. Review collected by and hosted on G2.com.

What do you dislike about Grayscale?

Lol- Sometimes the AI app thinks it is smarter than you are and will auto populate the wrong information into a canidates profile, but that has only happened a few times. I really have no complaints here. Review collected by and hosted on G2.com.

What problems is Grayscale solving and how is that benefiting you?

Grayscale is helping to cantact canidates through a new platform that I would not be able to do so in a confidential way. Review collected by and hosted on G2.com.