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476 Grayscale Reviews
Overall Review Sentiment for Grayscale
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Ease of use. Easy plug in for Green House applicant tracking system and great partnership. Automation are easy to setup and function great. Makes communicating with applicants very easy. Saves my team a lot of time and improves efficient. Expanison with WhatsApp is a great feature to connect with world wide candidtes in our interview process. The organization is always happy to help resolve any issues as well. The integration setup was super easy as well, the rep did a great job in helping us out prior. My team uses this product everday to interact with our candidates 24/7. Overall have a super positive experience with Grayscale and will continue to use this platform. Review collected by and hosted on G2.com.
I'm not sure if it's a feature I have missed, but the ability to add in emoji's to a conversation would be great. Otherwise I honestly dont' have any complaints about the platform. Review collected by and hosted on G2.com.
It is becoming more common that candidate's are not checking their emails, but always have their phones with them. I have had great success sending texts to candidates and getting responses- all without having to use my personal phone number! Grayscale is easy to use and has some cool features, like setting up reminders to "nudge" people who have not yet responded to a message. Review collected by and hosted on G2.com.
Sometimes it can be a little bit buggy- Grayscale logs me out quite regularly and tries to autopopulate the wrong information into a candidate's profile when it has access to their information through SmartRecruiters. Review collected by and hosted on G2.com.
What I most appreciate about Grayscale is how user freindly the interface is. As a recuiter, texting is often one of the fastest and most reliable ways of getting ahold of potential candidates and I appreciate utilizing Grayscale as a resource. It also minimizes the need to spend countles hours on the phone. I utilize the platform daily in my work and would reccomend it for anyone who utilizes texting as a primary means of communication. I also appreciate the platforms ability to be intergrated with other programs like Greenhouse and how easy it is to inmplement it in my daily routine.
Fortunatley, I have not needed to contact customer support for anything, but I do get regular emails from the team and keep them in the back of my mind. Review collected by and hosted on G2.com.
One thing I do not like is the message quality feature. Often times I have to text candidates my email for them to send me documents and that little pop-up can be annoying sometimes. To pivot off that, I would also like to be able to recieve images on my text line. Review collected by and hosted on G2.com.
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Grayscale is a great tool for passive and active candidate funnels daily. Quick texts, snippets, and automation make it easier to connect. Away messages are effective for PTO/coverage/out of office needs. It is an easy add-on to your ATS! Grayscale beats the competition by far! Review collected by and hosted on G2.com.
Texting pools can be very large which can make it hard to follow up with responses. It is best to limit your campaigns to make them more manageable. Review collected by and hosted on G2.com.
I will fully admit to being skeptical about the value of a text messaging platform...that is, until I started using it. For warm applicants, it has been fantastic. Candidates who are already engaged in the recruitment process have been orders of magnitude more likely to respond to text than email. I have found myself using it with every role I work on. The chrome extension for individual contacts was incredibly easy to install and set up, and it does a fantastic job of parsing information from my ATS system. I love the ability to schedule bulk messages, and it's incredibly easy to create lists of candidates directly from my ATS exports. Review collected by and hosted on G2.com.
I would love to see a more robust candidate management system - the ability to create and modify groups on the fly, add multiple tags, etc. This would make creating new lists for bulk messaging significantly easier. Review collected by and hosted on G2.com.
Grayscale stands out for its ability to streamline candidate communication through texting, which feels more personal and engaging than traditional email. I really appreciate how it helps maintain efficiency by automating parts of the process while still providing a human touch. Its integration with ATS systems is also a big plus, saving time and keeping everything organized in one place. Review collected by and hosted on G2.com.
While Grayscale is a powerful tool for candidate engagement, I think its analytics and reporting features could be more robust. Having deeper insights into text response rates or campaign effectiveness would enhance its utility. Additionally, while the interface is intuitive, there are times when customization options feel a bit limited, especially for tailoring messages to specific candidate pools Review collected by and hosted on G2.com.
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I love that there is an extension for my ATS which it makes it easy and quick to contact candidates. I also have it up in my browser so I can see all communication. I love the scheduling feature as well as the templates, which my entire team uses so it creats unifomity. As a manager, I'm able to see the teams texts so this is helpful for quality control. We also use teh automoated text to go out to candidates as they are moves through the process. This lets our candidates know where they are in the process and they feeled cared for, lots of touch points! Review collected by and hosted on G2.com.
We need emojies, that's it! Everything is great! Review collected by and hosted on G2.com.
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Grayscale is user-friendly and has many features to help you quickly get communications to candidates. The ability to schedule texts in advance is something my team uses frequently. It has a seamless integration into Lever that we utilize daily. Review collected by and hosted on G2.com.
There are few downsides to grayscale. One that that would help improve our experience would be the ability for the admin on the account to be able to edit team templates no matter who the owner/original creator is. Review collected by and hosted on G2.com.
I love the simplicity of reaching out to candidates and being able to see all conversations that I have had with them. Being able to send messages while continuing to work, instead of having to stop what I'm doing and playing phone tag with a candidate allows me to be more efficient as a recruiter. Review collected by and hosted on G2.com.
I have yet to find any downsides to Grayscale. It is an amazing tool. Review collected by and hosted on G2.com.
In todays market, canidate's are not as responsive about checking emails, however they are fast at responding to texts. With Grayscale I was able to get quick responses from canidates all without having to use my personal phone number. I was able to use quick templates that I could copy and paste from, or use the nudge feature to remind a canidate that hello, I am still waiting on a response from you. Review collected by and hosted on G2.com.
Lol- Sometimes the AI app thinks it is smarter than you are and will auto populate the wrong information into a canidates profile, but that has only happened a few times. I really have no complaints here. Review collected by and hosted on G2.com.