SAP SuccessFactors Reviews & Product Details - Page 63

established vendor with a robustb famework. and the future for the product is amazing with high investment and innovation Review collected by and hosted on G2.com.

integration is immature curently although the roadmap shows that this will improve over time Review collected by and hosted on G2.com.

Comprehensive tool where you can implement tools for performance management, learning management and general HR management. Many aspects were easy to use. Review collected by and hosted on G2.com.

As an end user I feel like the performance management piece could be difficult to navigate. It may have been a training issue but it was not addressed giving internal feedback to my employer when constantly going back and forth while preparing for my review. Review collected by and hosted on G2.com.

Tile view and ability to customize home screen. Org views that are now printable is nice. Review collected by and hosted on G2.com.

Users do not always feel that it is intuitive enough. Had forms randomly not lauch for quite some time Issue finally fixed. Review collected by and hosted on G2.com.

Platform

Easy to learn

Easy to set up for our customers.

It is also easy to explain to a new customer that has never worked with it.

The community is also really helpful because most of my questions were answered by other users. Review collected by and hosted on G2.com.

Support is terrible and sometimes takes a lot of time. There is some difficulty in the integration from RCM to ONB.

Otherwise, it is pretty efficient in most of the cases. Review collected by and hosted on G2.com.

The compensation module is excellent. Employee Central is also quite good. Review collected by and hosted on G2.com.

The move to V12 for PM forms leaves the customer with limited configuration choices and the administration tools are not yet up to the functionality that customers get using SuccessFactory and the v11 forms. Also when running Employee Central, the integration with Compensation is not as good as it should be. Customers using data files for uploading the Comp forms have more configuration choices. Review collected by and hosted on G2.com.

Complete talent management suite and integrates with HRIS. Review collected by and hosted on G2.com.

Lack of customer service support and unresolved issues when questions and problems arise. Also the administrative side of this system is very cumbersome. Review collected by and hosted on G2.com.

I like the visual layout of the SuccessFactors system. We use modules for our Performance Management and Recruiting activities and overall the system is easy to navigate without having to read a lot of training materials beforehand. We recently rolled out the candidate rating portion of the Recruiting Module and this has been a huge win for our hiring managers and has made the whole process much more green. Review collected by and hosted on G2.com.

The common thread among our HR Department is that the system is easy to use, but moves slower than we'd like. On the Recruitment Side of the house, the most common complaint is that you cannot disposition candidates in a group, you have to do it one by one. Review collected by and hosted on G2.com.

I was a system administrator for the SuccessFactors succession module from 2008 to 2010. I really like the user interface that SuccessFactors used. It included Flash and was intuitive, easy to navigate and sophisticated. I also liked the ability to customize our content (through a work order) and showcase information that was pertinent for us. I also was impressed that SuccessFactors conducted thorough testing before their releases. I had very rarely ever came across a "bug" in the system. Review collected by and hosted on G2.com.

I could have benefited from a more robust user community. At the time, clients were not assigned a Client Success Manager (perhaps this has changed, I'm not sure). Also, every time I needed to launch a succession task by copying an old task, I had to submit a work order. It would have been nice if that was something I was quickly able to do on the admin side. Review collected by and hosted on G2.com.

Useful in knowing where evaluations are - in your inbox, in your bosses' inbox, etc. Review collected by and hosted on G2.com.

User interface is somewhat clunky and not really user friendly, particularly when it comes to uploading documents Review collected by and hosted on G2.com.

- The implementation consultants are top-notch.

- Ease of use for both administrators and users.

- Clean, professional look and feel (you can tell it is not lipstick on a pig).

- Language Pack - we purchased the Russian Language Pack since 75% of our employee population is in the Russian Federation. Review collected by and hosted on G2.com.

- The handoff from implementation to support is terrible. The support team has no access to the implementation consultants, resulting in excessive amount of time to resolve simple support issues. Routine, recurring requests take up to three (3) weeks to resolve. Rarely do I work with the same support resource, which means I have to start at Square One every time I submit a support case.

- Not all modules are fully integrated with the BizX suite, although we were led to believe all modules are fully integrated. While the Compensation module is robust and feature-rich, it is a challenge to integrate with the Employee Central module. Same goes with the Recruiting Module.

- SuccessFactors does not provide a fully functioning TEST instance. The TEST instance was used to implement the modules. However, the TEST instance is not refreshed on a regular basis. Each time we need our TEST instance refreshed, it costs $5,000. When creating new permission roles in our TEST instance, then recreating in our PRODUCTION instance, we get different results. In one situation, this was the root cause of a serious security breach, where everything tested fine in TEST, but not in PRODUCTION. Review collected by and hosted on G2.com.