Salesforce Sales Cloud Pros and Cons

The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

It helps your data stick to one place and has great compatibility to be used with various other applications directly (ease of integration). Beyond this, it also ensures that you can create the dashboards as per your requirements.

You also get to keep visibility of the deals that are being worked upon by your subordinates. Review collected by and hosted on G2.com.

I haven't found any downsides as such, instead, I would like to say since I use this daily with ease, the downtime is negligible, and it is easy to implement as well.

Customer support is also reactive and resolves queries immediately. Review collected by and hosted on G2.com.

The Customer Relationship Management(CRM) provided by Salesforce which our company frequently uses has helped our company to manage customer data, sales operations, and marketing campaigns. In past days when this platform was not in the market, we used to handle all our customer data manually, which was very time consuming. By using this centralized platform, we can easily manage our business and keep track of customer interactions and sales data.

I can easily integrate it with thirdy party applications, which helps us a lit in doing our work productively. It is also easily accessible from devices such as Mobile application, , Desktop application or Web Browser. We can easily implement customer support and provide best services to the Customers. Review collected by and hosted on G2.com.

Sometimes the users feel that the UI of this platform is not easy to navigate.

This platform supports low-code tools but they sometimes not fully address all business needs without more advanced coding. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is how it centralizes everything in one place. From tracking leads to managing opportunities, it helps me stay organized and on top of everything. Review collected by and hosted on G2.com.

One thing I don’t love about Salesforce Sales Cloud is the complexity when it comes to customization. While it’s great that you can tailor the platform to your exact needs, it does require a fair amount of time and expertise to really get it to match your processes. Review collected by and hosted on G2.com.

I think the best part about Salesforce Sales Cloud is the Einstein features. With these features the communications automatically sync into the platform from your email provider without much manual intervention. It was super easy to set this up and makes our daily communications sync in real time. I love being able to open up an account and see all of our interactions with those clients stored in one place. Review collected by and hosted on G2.com.

I can't think of many things I dislike, the only downsides are hidden upsides. There is a ton of customization available in the platform which is as great as it is tedious and time consuming. The support team is amazing in helping with this though, so there is really no downside. Review collected by and hosted on G2.com.

What I like most is the layout of this software and the endless things you can actually do with it. It's always easy to use and navigate when working with cases or chats. it's also very user friendly and beginner friendly for newbies in the customer support industry. I use this alot as my line of business deals with emails. Review collected by and hosted on G2.com.

Nothing much just the colors, hoping that it'll be more colorful in the near future. Also if there's an option to group tabs for cases for a much compact view. Review collected by and hosted on G2.com.

The customisability, the automated tasks with email reminders, collaboration with the cross functional team, ease of use helps me in my RFP process and bid submissions. This helped our team to track the progress of the RFPs and timely submissions of the bids. Review collected by and hosted on G2.com.

Initially learning it is very complex, but once you learn it, it will make your life easy. Review collected by and hosted on G2.com.

It is easy to use and the main items in a sales process are easily related (company, contact details, contacts, activities...). it is an agile solution so once that you need to open a tab, it is a quick process Review collected by and hosted on G2.com.

Even the main aspects are easy to find, it may be complicated to find some pieces of info because it depends on the implementation that the company did.

There are aspect of the sales process that are not really into sales cloud as quoting and you may lost the feeling of working on the same platform once that you reach that point. Review collected by and hosted on G2.com.

Integrates with any software. Always pushing the boundaries of CRM R&D. It stays on top as the best CRMs, so certifications here genuinely help admins grow their careers quickly. Review collected by and hosted on G2.com.

It's pretty pricy, and support even with Premier Support is not the greatest. They also seem to be always pushing a new product. Review collected by and hosted on G2.com.

It brings about all the customer's data onto a single platform to track their entire journey onto 1 interface right when he came into our system be it through various different channels and modes i.e. either inbound or outbound through marketing or direct sales and up until it is eithwer closed win or closed lost. It can be integrated with almost all the ERPs. I use it daily for all my customer interactions and it can be created and reports can be created in any shape or form and it is very easy to use once you get accustomed. Implementation is easy. Review collected by and hosted on G2.com.

The less ease of customisability acts as a challenge or downside and they don't integrate directly with people and only customer support you have is through the Salesforce Partners. Review collected by and hosted on G2.com.