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Salesforce CRM
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23,221 Salesforce Sales Cloud Reviews
Overall Review Sentiment for Salesforce Sales Cloud
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It brings about all the customer's data onto a single platform to track their entire journey onto 1 interface right when he came into our system be it through various different channels and modes i.e. either inbound or outbound through marketing or direct sales and up until it is eithwer closed win or closed lost. It can be integrated with almost all the ERPs. I use it daily for all my customer interactions and it can be created and reports can be created in any shape or form and it is very easy to use once you get accustomed. Implementation is easy. Review collected by and hosted on G2.com.
The less ease of customisability acts as a challenge or downside and they don't integrate directly with people and only customer support you have is through the Salesforce Partners. Review collected by and hosted on G2.com.
I would say it is best software or service available out there. Giving their tons of features of every aspect of features in it.
Sales cloud is there , Marketing cloud is there and many more with the integration of Ai which makes it unbeatable. Review collected by and hosted on G2.com.
I think it might me cost for new user and you have to learn how to customize it because it can be difficult when it starts.
Also some addons are paid so you have to be mindful. Review collected by and hosted on G2.com.
The best thing about Salesforce Sales cloud is the access to all information regarding accounts in my base, I am able to use this information to engage with my customers, keep track of revenue, look at future opportunities, track meetings and also review my day to day activities. This allows me to provide excellent support to my clients and communicate internally without having to run around to find bits and pieces of information. Review collected by and hosted on G2.com.
I have used it for a very long time, I do not feel that there is much to dislike, it's a helpful tool in so many ways. Review collected by and hosted on G2.com.
How it effectivly manages and processes lage amount of information. The other avialble options I had, couldn't switch between analytical apporaches as fact, orwhere able to create as much customization - in order to drive the best out of our data. Review collected by and hosted on G2.com.
It's graffics for the reports are really good, but the pivot table analisis caps out at 4 variables, and the grpahics cap out at 2 variables, and only allow one type of graph, intestead of cross graphing.
It's a lot tu ask, considering it does so much already, but it would be nice to have. Review collected by and hosted on G2.com.
Most helpful in salesforce cloud is of course having arranged leads for me to locate which one to contact weather hot or cold leads. It is fast specially when using dispositions In which helped me to choose the best option on what happened on a certain outbound call. Review collected by and hosted on G2.com.
I do not have any dislikes about sales force sales cloud but a recommendation actually on adding solid colors for us to indentify which leads are needed to be called or which leads are old leads, to help us identify at the same time much more easier which ones are the latest or oldest leads to contact, but so far the salesforce sales cloud is all good in terms of the tools that what we need. Review collected by and hosted on G2.com.
Salesforce Sales Cloud streamlines sales by providing a single platform for lead tracking, task automation, insights, mobile work, and organization. For sales teams, it increases productivity and saves time. Review collected by and hosted on G2.com.
Salesforce Sales Cloud can be costly for small organizations, difficult to understand, and occasionally requires specialists for more complex changes. Additionally, it may be sluggish when handling large amounts of data or overloaded with capabilities you may not require. Review collected by and hosted on G2.com.
Highly scalable and customizable to fit unique business needs.
Excellent third-party app integrations via AppExchange.
Strong customer support and an extensive knowledge base. Review collected by and hosted on G2.com.
Pricing can be high, especially for small businesses or startups.
Over-customization might lead to complexity if not managed well.
Learning curve may pose challenges for some, Review collected by and hosted on G2.com.
Salesforce.com has been easy to use and it has a very good partner community. With it being so wide in use it is not difficult to find tips from the greater User community on how to do things in the platform. Most IT departments and system integrators understand how it connects to other platforms. Review collected by and hosted on G2.com.
I haven't found anything that I dislike about Salesforce.com. Review collected by and hosted on G2.com.
Salesforce Sales Cloud is great because it can be customized down to the brass tacks for any organization and their needs. Review collected by and hosted on G2.com.
The pro is also the con - because of the vast customization options, it's easy to have built for one department that doesn't translate to others. For example, our org built it out for Finance rather than Sales initially so some of the buildout doens't make sense. This is definitely not a product fault, of course, but ideally, there would be a way to make different templates or versions ot be used by different departments. Review collected by and hosted on G2.com.
Its kanban boards and sales path.Cutomizable real time reports and dashboards.Its process builder and workflow rules streamline the sales cycle.Salesforce mobile app allows to access CRM from anywhere.It provides accurate AI based sales forecasts.It has a feature called chatterwhich allows to share updates within salesforce quickly.I have been regularly using this tool for past 5 years for my day to day work. Review collected by and hosted on G2.com.
Nothing to dislike about this tool but salesforce is cosidered expensive so pricing can be an issue for small companies.While salesforce is highly customizable, extensive modification require experienced developer.Sometimes its slow while loading the dashboards or reports particularly when there is a significant data volume. Review collected by and hosted on G2.com.
