Salesforce Sales Cloud Reviews & Product Details

I feel incredibly blessed to be implementing Sales Cloud, as all the features in one place make it a lot easier to get multiple tasks done at once . Especially the implementation part, where I was able to automate a few repetitive sales processes using flows, was straightforward. All I had to do was just get my record variables and a few others straight, then everything else fell in place. I frequently use it as my job is to implement things in Salesforce, and integrating it with twitter was what I did recently. When I faced a problem recently regarding one of such tasks, I was able to easily resolve it through their customer support as they are proactive and very informative with the help. Review collected by and hosted on G2.com.

I especially find it useful, and all I can think is how to use it another day and how I am supposed to get to know all the features, rather than finding any flaws. It is almost flawless, but sometimes, when the server is down, that's when it frustrates me a bit. Every other time it's just a new feature, and new idea, and a new implementation. It is slow for a few tasks, but it is something manageable. Nothing that worries me even one bit when it comes to Salesforce. All I had to do was have a plan in my mind about how to structure my work and just get it done. Review collected by and hosted on G2.com.

I love to use SalesForce integration. Its very easy to use this and create leads in this integration. I used this to create leads via activecampaign.Also, use this to send the campaign to the salesforce record of leads or contacts. I started using this 2 years ago and It really helped me to engage with the customer and increase the revenue. we can send marketing emails sequence vise via setting a trigger based on form submissions or deal. I like about this is when any lead status changes it automatically updated the data and reflected in activecampaign or whether any changes made in activecampaign it automatically changes in salesforce. Review collected by and hosted on G2.com.

There is nothing i dont like about SalesForce. Review collected by and hosted on G2.com.

I use Salesforce Sales Cloud daily as it has been integrated with all my other work applications, which is great because I don't have to open several windows/apps. It has been invaluable support to stay on top of my meetings and have a quick snapshot of the customers I am meeting with. It is also a great way to keep on top of the myriad things that can happen throughout my day. It has been really great to be able to use this application at work, and I wish my previous employers had used it as well; it would have made my work life so much easier. Review collected by and hosted on G2.com.

Having to sign in over and over again can be a bit annoying. Especially if I have only left the page recently. Review collected by and hosted on G2.com.

I like how it is easy to use salesforce to update on different issues faced by various customers. It is easy to implement various criteria as well in salesforce. We are also able to upload our own knowledge articles, and so everyone else will be able to gain the knowledge from it. The platform is user-friendly because if i need to find a particular knowledge article or a particular case related to a customer, this platform allows to send SMS's , emails, create fault cases and helps to distinguish between each of those. I am able to assign cases to myself and change owners of the cases. It has very clear instructions on how things should be done. Our company has integrated it very well with our companies other websites, so we are able to directly communicate between salesforce and other websites. Agents in our company always use salesforce. It is used to update about each and every interaction we have with our customer. Due to this we are able to assist the customers effectively, by referring previous case notes that are updated by previous agents, thereby making customer support reliable. Review collected by and hosted on G2.com.

At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine. Review collected by and hosted on G2.com.

The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

This tool is more for sales and marketing CRM than for back-office use. It's good at integrating emails and workflows into background systems. It also works well with integrating identification and verification tools to identify clients or prospects. Review collected by and hosted on G2.com.

The documentation system is not the best. While you can upload documents, viewing them can only happen one image at a time. It's also not the best tool for linking entities to each other as contacts can only be linked once, to one entity and not multiple ones. Review collected by and hosted on G2.com.

It helps your data stick to one place and has great compatibility to be used with various other applications directly (ease of integration). Beyond this, it also ensures that you can create the dashboards as per your requirements.

You also get to keep visibility of the deals that are being worked upon by your subordinates. Review collected by and hosted on G2.com.

I haven't found any downsides as such, instead, I would like to say since I use this daily with ease, the downtime is negligible, and it is easy to implement as well.

Customer support is also reactive and resolves queries immediately. Review collected by and hosted on G2.com.

I like the way of salesforce sales cloud providing insights about businesses to help their sales process for boost productivity through lead management, opportunity tracking and contacts management in sales cloud so these type of sales process will give best user experience interms of finding best insights about products. Review collected by and hosted on G2.com.

I dislike, complexity of setting up the configuration for contacts management and salesforce configuration which makes me to take time so when I was a new to salesforce sales cloud I'm find difficult to finding and configure setups for this salesforce sales cloud Review collected by and hosted on G2.com.

The Customer Relationship Management(CRM) provided by Salesforce which our company frequently uses has helped our company to manage customer data, sales operations, and marketing campaigns. In past days when this platform was not in the market, we used to handle all our customer data manually, which was very time consuming. By using this centralized platform, we can easily manage our business and keep track of customer interactions and sales data.

I can easily integrate it with thirdy party applications, which helps us a lit in doing our work productively. It is also easily accessible from devices such as Mobile application, , Desktop application or Web Browser. We can easily implement customer support and provide best services to the Customers. Review collected by and hosted on G2.com.

Sometimes the users feel that the UI of this platform is not easy to navigate.

This platform supports low-code tools but they sometimes not fully address all business needs without more advanced coding. Review collected by and hosted on G2.com.

I have never had a problem with SF Sales Cloud, it works really good and I have never experienced lags or anything else. Synch is also awesome, any tool that I use can easily connect to the platform. I use SF Everyday, so I have a lot of exp with SF. I am not the person who implemented SF, or connected any tool to SF, but I know that our team actively worked with customer support and it worked really well. Review collected by and hosted on G2.com.

Sometimes when we implement new tools, it is really hard to make it synch with SF, but in final it always works without any problems Review collected by and hosted on G2.com.