225 Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Personalization (formerly Interaction Studio)
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I like how they have training available - often, for new users. The product is great as well. Review collected by and hosted on G2.com.
It's a bit of a learning curve to get up to speed - however, I haven't invested as much time as I should have AND there is that training that is available! Review collected by and hosted on G2.com.
How fast and easy it is to create and target a message. 50% of our web conversions were the result of Evergage messages in 2015! Review collected by and hosted on G2.com.
Not much. We were an early users so there were some kinks, but they are way past that now Review collected by and hosted on G2.com.
Ability to do personalized messaging and recommendations Review collected by and hosted on G2.com.
SDK for iOS and Android apps have been lacking since recently Review collected by and hosted on G2.com.
I like the strong communication and easy reachability of Evergage employees and their willingness to help me through problems I have Review collected by and hosted on G2.com.
I dislike how you cannot selectively allow users to access databases, making it hard to have a good hierarchy of users and user roles. Review collected by and hosted on G2.com.
The customization and personalization. Every software company operates differently, and Evergage is built to work with and for everyone! Review collected by and hosted on G2.com.
Because of how customizable the software is, there are many steps required to get your campaigns and in-app messaging setup the way you want. Review collected by and hosted on G2.com.
Reporting on user behavior is top notch. Review collected by and hosted on G2.com.
Nothing. It is complex, so a steep learning curve to do really good work, but I wouldn't expect anything else. Review collected by and hosted on G2.com.
Being able to see how our customers use of system (logins, actions etc) and being able to make in-app messages to promote new features, events, system breakdowns etc. Review collected by and hosted on G2.com.
Unstable sometimes. I have issues with the salesforce integration that doesn't sync correct. Review collected by and hosted on G2.com.
The people and the thought that has gone into its product. Review collected by and hosted on G2.com.
Would like to get access to the detailed campaign data via api and csv Review collected by and hosted on G2.com.
I've been using evergage for almost 2 years now and have been very happy with how they've accelerated our ability to personalize site experiences for our customers. The results are strong and working with the Evergage team has been easy as well. Review collected by and hosted on G2.com.
I would like it to be more self-serve so that non developers could implement tests more easily. Review collected by and hosted on G2.com.
The amazing thing about evergage is the precision with which you can target people with the right message. We use it from inside of our SaaS platform, and it is by far our most effective channel for getting messages in front of the right people. Review collected by and hosted on G2.com.
It's a complicated UI; no 2 ways about it. Because you can do so many things with evergage, doing the one thing you want to can feel difficult at times. Review collected by and hosted on G2.com.
