225 Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Personalization (formerly Interaction Studio)
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The client engagement team who help us implement campaigns. Very thorough process, smart people who think through solution before implementing. Review collected by and hosted on G2.com.
the self-service interface could be easier to use and customize treatments. i don't have a very technical team so this has been somewhat of a challenge. Review collected by and hosted on G2.com.
The team at Evergage is responsive and the tools and product offered are top of the line. Review collected by and hosted on G2.com.
We hope for great new features in the future and have no negative feedback. Review collected by and hosted on G2.com.
It's possible to customize the website exactly to the customer's behaviour, and get data on how and when they visit the site. Review collected by and hosted on G2.com.
The software can be a bit illogical to navigate through when setting up a RTM campaign. Review collected by and hosted on G2.com.
Ease of use, the easy implementation, the large variety of features available, the segmentation capabilities, the reporting, the available integrations for deeper analytics, basically everything because Evergage is AWESOME! Review collected by and hosted on G2.com.
Honestly, there isn't anything I dislike at this time. Review collected by and hosted on G2.com.
The tool is insanely powerful, some amazing personalization can be done because of it and the opportunities are endless. Review collected by and hosted on G2.com.
The UI is EXTREMELY hard to use, the tool is overwhelming in it's capabilities and none of it is user intuitive. Review collected by and hosted on G2.com.
Evergage provides strong abilities to segment users and accounts for a roll up reporting view. The in app messaging is very customizable and allows for robust engagement tracking. Review collected by and hosted on G2.com.
The UX is a bit clumsy and isn't seamless. Additionally, the engagement metrics are valuable, but in some cases you only get summary data without the ability to drill down. Review collected by and hosted on G2.com.
The training happens consistently and they're frequent able to answer technical questions on calls without having to ask other colleagues. Review collected by and hosted on G2.com.
The integrations weren't explained in full detail on sales calls and they seem to require substantially more effort than first put forward. Review collected by and hosted on G2.com.
The support that we've received - we have been able to try many new things with Evergage. We have always gotten our questions answered and they continue to support our needs however they can. Review collected by and hosted on G2.com.
It is a very complex platform that can be very useful. However, being new to Evergage, it has taken quite a bit of time to get brought up to speed. Review collected by and hosted on G2.com.
Their support team is unbelievable. It's hard not to be successful with them driving you to do well. Review collected by and hosted on G2.com.
I don't have that many dislikes, to be honest. I just wish I had more time to do my testing. Review collected by and hosted on G2.com.
Easy to setup and can avoid development headache. Review collected by and hosted on G2.com.
Sometimes it duplicates some static contents lik images. Review collected by and hosted on G2.com.
