225 Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Personalization (formerly Interaction Studio)
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It's incredibly powerful for tracking customer behaviors on our community site as well as being able to target messages to segments of customers. Review collected by and hosted on G2.com.
User interface needs work and it's difficult to work with if you aren't a developer.. . Review collected by and hosted on G2.com.
Ease of real-time personalization to analyze if a certain solution or UX update really is worth investing time and money in Review collected by and hosted on G2.com.
Support can be a little better at times. Review collected by and hosted on G2.com.
I love how it's instant. No waiting, no deployment. Also just as easy to "turn back". So in general. On/Off with the ease of a button. Review collected by and hosted on G2.com.
Not enough bi-lingual options for multi-website Review collected by and hosted on G2.com.
The ability to be very granular in all our campaigns, and the super support of the Everage success team - they are really passionate about the software and it shows in their commitment to their clients' successes. Review collected by and hosted on G2.com.
I'd like to be able to see the reporting/data in a way that quicker and easier to understand Review collected by and hosted on G2.com.
I love how agile of an organization they are and how creativity they meet the customers needs. Review collected by and hosted on G2.com.
Some of the UX can be confusing at first but they are constantly iterating and making improvements. Review collected by and hosted on G2.com.
The ability to target specific segments with personalized content and campaigns easily and without any development effort required. Review collected by and hosted on G2.com.
The tool comes with so much functionality it can be a struggle to try and do and use it to the max with a smaller team. Review collected by and hosted on G2.com.
Learning about reusable templates!! I realize now that this tool is super useful. Review collected by and hosted on G2.com.
Nothing. Everyone was super helpful, I learned a lot, and I feel empowered to take my knowledge back to my office to grow my business. Review collected by and hosted on G2.com.
It is very user friendly and has a lot of capabilities that we haven't expanded on yet. Review collected by and hosted on G2.com.
Because there is so much you can do, understanding all of the options and how to utilize them can be difficult. Review collected by and hosted on G2.com.
Evergage is very powerful, extremely versatile, and easy to use. I've used it for 4 years for a reason. Review collected by and hosted on G2.com.
There are a few interface tweaks that could make Evergage even better. Minor issues though. Review collected by and hosted on G2.com.
Speed.
Account support ( our account director is awesome).
Features.
Focus on personalization.
Product roadmap
Innovation Review collected by and hosted on G2.com.
Limited reporting but integrate well with other reporting tools. Review collected by and hosted on G2.com.
