225 Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Personalization (formerly Interaction Studio)
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The ability to implement strategies and hypotheses through A/B testing. Also, Evergage customer account exec / customer support has been educational and great in helping to implement campaigns Review collected by and hosted on G2.com.
There is a lot to learn on Evergage and there are a lot of tools to use. It can be overwhelming Review collected by and hosted on G2.com.
Flexibility, fit for purpose, out-of-the-box solutions, account management, user interface Review collected by and hosted on G2.com.
Could talk to our other marketing tools more efficiently; this is down to us too to integrate. Review collected by and hosted on G2.com.
The surving up of personalized content. Review collected by and hosted on G2.com.
Would love for it to serve up more appropriate product symbols. Review collected by and hosted on G2.com.
How flexible it's to interact with the UI Review collected by and hosted on G2.com.
Interface within the dashboard could use some improvements Review collected by and hosted on G2.com.
Being able to create dynamic and personalized campaigns for our customers. Review collected by and hosted on G2.com.
Simply how its not always obvious how it works. Review collected by and hosted on G2.com.
Evergage was very lightweight to set up and use. Review collected by and hosted on G2.com.
There were some pains at first with screen flicker. Because of new cookie policies, we had to find a work around. The support team was a huge help Review collected by and hosted on G2.com.
How it's instant. Turning features on and off with the click of a button. Review collected by and hosted on G2.com.
With strong cookie policy's these days, not every customer will see these features. Review collected by and hosted on G2.com.
Love the personalization features available through the platform, it's not clunky like other tools in particular adobe target. Review collected by and hosted on G2.com.
Analytics and testing information could be better Review collected by and hosted on G2.com.
Easy to put together customer segments based on a variety of attributes and actions. Review collected by and hosted on G2.com.
The reporting isn’t totally trustworthy. I’ve seen inconsistencies when comparing to internal numbers. Review collected by and hosted on G2.com.
I appreciate the technology, the flexibility of the tool and the overall features but nothing beats the customer service at Evergage. The technology is unmatched but the customer service beats even that. The continued growth of the technology is exceptional and necessary for the growth in the ecommerce and an online presence. Review collected by and hosted on G2.com.
There isn't much I dislike about Evergage. There are definite areas of improvement but overall, the company, the technology and the people are amazing. Review collected by and hosted on G2.com.
