225 Salesforce Marketing Cloud Personalization (formerly Interaction Studio) Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Personalization (formerly Interaction Studio)
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Gives us the opportunity to test different elements on the site, see results and then decide whether or not we want to build permanent features with our tech team. Visual Editor also a great tool. Review collected by and hosted on G2.com.
User interface (Dashboard) could use some love. Specially the navigation and UX. Review collected by and hosted on G2.com.
Lots of great tools to increase conversion Review collected by and hosted on G2.com.
Not enough support or services to optimize campaigns/tools. Too expensive for what we were getting. They bought out our previous provider and in that process we lost the "management" part of the service. When we asked for it, we were asked to pay substantially more for a service that wasn't covering the expense to begin with. Review collected by and hosted on G2.com.
I love the ability to do real time personalization but above all the ease of use and reporting Review collected by and hosted on G2.com.
I wish tying into other software we use was a bit more straightforward Review collected by and hosted on G2.com.
Good, clear and simple interface, changes made are instantly visible. Review collected by and hosted on G2.com.
It took some time to understand how recipies work and how you can use them to trigger content. Review collected by and hosted on G2.com.
Evergage has an incredible support team that is always available to help work through campaign ideation and implementation. The machine learning capabilities have enormous potential to deliver 1:1 content recommendations across our site enabling us to deliver a truly personalized experience for each visitor. Review collected by and hosted on G2.com.
There is a bit of a steep learning curve involved because the software has so much functionality built into it that it can take some time to become comfortable using all the different features. The good news is the support team is there to help you through any challenges along the way. Review collected by and hosted on G2.com.
I like how easily the application can be integrated into and existing infrastructure. Review collected by and hosted on G2.com.
The in browser editor and be a little difficult to work with. Review collected by and hosted on G2.com.
always available, ready to find solution with the customer Review collected by and hosted on G2.com.
nothing so far even after 1 year relationship Review collected by and hosted on G2.com.
I enjoy using pop-ups on our website to help convert leads to apps in our digital campaigns. Review collected by and hosted on G2.com.
I do not understand gears yet. Other than that, I do not dislike anything. Review collected by and hosted on G2.com.
We were one of the early adopters of the tool and testing and personalization has helped us make good decisions to meet our customer goals Review collected by and hosted on G2.com.
Excellent tool but needs some training before we can use Review collected by and hosted on G2.com.
What I like best about Evergage is their customer service. They are always available when we need them. Review collected by and hosted on G2.com.
It can be a little intimidating to use at times but the more I use it, the more comfortable I am with it. Review collected by and hosted on G2.com.
