Salesforce CRM provides you the best customer relationship management. It provide you custom reports which help you in business analytics. It is perfect for sales team and it keeps track of all sales information that is related for you. It is well integrated and provides you top level of customer supports. It also manages our social media accounts. It provides you email marketing and Facebook posting as well. It enables you to segment large amount of data of user. Review collected by and hosted on G2.com.
It can be hacked easily if you have large data set will take a lot of time. It is not consistent and there is no notification of knowing is your query has finished or not. Random items can easily be shared. It is costly. It is very expensive for small business and will need investment on training as well and it is time consuming in learning as well. Review collected by and hosted on G2.com.
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23,252 out of 23,253 Total Reviews for Salesforce Sales Cloud
Overall Review Sentiment for Salesforce Sales Cloud
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I love to use SalesForce integration. Its very easy to use this and create leads in this integration. I used this to create leads via activecampaign.Also, use this to send the campaign to the salesforce record of leads or contacts. I started using this 2 years ago and It really helped me to engage with the customer and increase the revenue. we can send marketing emails sequence vise via setting a trigger based on form submissions or deal. I like about this is when any lead status changes it automatically updated the data and reflected in activecampaign or whether any changes made in activecampaign it automatically changes in salesforce. Review collected by and hosted on G2.com.
There is nothing i dont like about SalesForce. Review collected by and hosted on G2.com.
I like how it is easy to use salesforce to update on different issues faced by various customers. It is easy to implement various criteria as well in salesforce. We are also able to upload our own knowledge articles, and so everyone else will be able to gain the knowledge from it. The platform is user-friendly because if i need to find a particular knowledge article or a particular case related to a customer, this platform allows to send SMS's , emails, create fault cases and helps to distinguish between each of those. I am able to assign cases to myself and change owners of the cases. It has very clear instructions on how things should be done. Our company has integrated it very well with our companies other websites, so we are able to directly communicate between salesforce and other websites. Agents in our company always use salesforce. It is used to update about each and every interaction we have with our customer. Due to this we are able to assist the customers effectively, by referring previous case notes that are updated by previous agents, thereby making customer support reliable. Review collected by and hosted on G2.com.
At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine. Review collected by and hosted on G2.com.
The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.
I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.
It helps your data stick to one place and has great compatibility to be used with various other applications directly (ease of integration). Beyond this, it also ensures that you can create the dashboards as per your requirements.
You also get to keep visibility of the deals that are being worked upon by your subordinates. Review collected by and hosted on G2.com.
I haven't found any downsides as such, instead, I would like to say since I use this daily with ease, the downtime is negligible, and it is easy to implement as well.
Customer support is also reactive and resolves queries immediately. Review collected by and hosted on G2.com.
I like the way of salesforce sales cloud providing insights about businesses to help their sales process for boost productivity through lead management, opportunity tracking and contacts management in sales cloud so these type of sales process will give best user experience interms of finding best insights about products. Review collected by and hosted on G2.com.
I dislike, complexity of setting up the configuration for contacts management and salesforce configuration which makes me to take time so when I was a new to salesforce sales cloud I'm find difficult to finding and configure setups for this salesforce sales cloud Review collected by and hosted on G2.com.
The Customer Relationship Management(CRM) provided by Salesforce which our company frequently uses has helped our company to manage customer data, sales operations, and marketing campaigns. In past days when this platform was not in the market, we used to handle all our customer data manually, which was very time consuming. By using this centralized platform, we can easily manage our business and keep track of customer interactions and sales data.
I can easily integrate it with thirdy party applications, which helps us a lit in doing our work productively. It is also easily accessible from devices such as Mobile application, , Desktop application or Web Browser. We can easily implement customer support and provide best services to the Customers. Review collected by and hosted on G2.com.
Sometimes the users feel that the UI of this platform is not easy to navigate.
This platform supports low-code tools but they sometimes not fully address all business needs without more advanced coding. Review collected by and hosted on G2.com.
I have never had a problem with SF Sales Cloud, it works really good and I have never experienced lags or anything else. Synch is also awesome, any tool that I use can easily connect to the platform. I use SF Everyday, so I have a lot of exp with SF. I am not the person who implemented SF, or connected any tool to SF, but I know that our team actively worked with customer support and it worked really well. Review collected by and hosted on G2.com.
Sometimes when we implement new tools, it is really hard to make it synch with SF, but in final it always works without any problems Review collected by and hosted on G2.com.
Salesforce Sales Cloud is a powerful, all-in-one CRM that helps businesses streamline sales processes, improve productivity, and drive revenue growth. One of its standout features is its AI-powered automation, which makes lead management, forecasting, and pipeline tracking incredibly efficient.
The platform’s customizability is another major advantage. Businesses can tailor workflows, reports, and dashboards to fit their unique needs. The integration capabilities with other tools like Slack, Outlook, and third-party apps make collaboration seamless. Review collected by and hosted on G2.com.
Complex Setup & Learning Curve – The platform is highly customizable, but this also makes it difficult to set up and navigate, especially for beginners. New users often require extensive training to use it effectively.
High Cost – Salesforce Sales Cloud is one of the most expensive CRM solutions on the market. The pricing model, with additional costs for add-ons and premium features, can be overwhelming for small and mid-sized businesses.
Occasional Performance Issues – Some users report slow load times, especially when handling large datasets or running complex reports. Review collected by and hosted on G2.com.
Salesforce sales cloud mainly focuses on the sales and different Customer relation management features like workflows to customize the sales process or customized emails for the clients .The ease of implementation is just a wow factor and best of all is it's integration with the APIs and different sales applications .All these features just make the frequency of its usage more .Their customer support is excellent and most of all the platform is very easy to use and not much difficult even for beginners Review collected by and hosted on G2.com.
There is totally nothing much to dislike about the platform .But navigations is sometimes a n issue so other than that everything else is very easy and more features to explore make it a go to tool for every business who are trying to globalize and make an impact. Review collected by and hosted on G2.com.
What I like best about Salesforce Sales Cloud is how it centralizes everything in one place. From tracking leads to managing opportunities, it helps me stay organized and on top of everything. Review collected by and hosted on G2.com.
One thing I don’t love about Salesforce Sales Cloud is the complexity when it comes to customization. While it’s great that you can tailor the platform to your exact needs, it does require a fair amount of time and expertise to really get it to match your processes. Review collected by and hosted on G2.com.
