Salesforce Commerce for B2C Pros and Cons

What I love most about Salesforce Commerce for B2C is how it lets me personalize every customer’s experience while keeping all my data in one place. The seamless CRM integration and powerful AI tools make it easy to offer tailored recommendations, track behavior, and adjust quickly to customer needs. It’s super intuitive, so I spend less time managing tech and more time focusing on the customer experience. Review collected by and hosted on G2.com.

My biggest gripe with Salesforce Commerce for B2C is that it can be pretty complex and pricey to set up, especially if you want to customize features. Sometimes it feels like you need a lot of technical expertise to make adjustments, and the platform can be a bit slow with heavy traffic. Also, the learning curve is steep for new team members. Review collected by and hosted on G2.com.

The program was very good and held a lot of information that was needed for our contract. The program was pretty easy to use and worked great most of the time with no issues. Review collected by and hosted on G2.com.

Had a lot of issues during updates, whether that was Salesforce updates or updates with our systems. We had a lot of problems when updates would happen that the entire system would shut down which cause massive delays on our end. Review collected by and hosted on G2.com.

Easy to use and it can handle millions of data without any issues. Good customer support Review collected by and hosted on G2.com.

Journey builder automations will pause even if we edit to check the flow. This may impact production Review collected by and hosted on G2.com.

The customization options are fantastic, allowing us to tailor the shopping experience to our customers' needs, and the robust analytics tools provide invaluable insights into our sales performance and customer behavior. Plus, the user-friendly interface means our team can hit the ground running. Review collected by and hosted on G2.com.

I wish there was an easier way to integrate previous or current platforms. Review collected by and hosted on G2.com.

Salesforce Commerce B2C in my experience is higly customisable as well as scalable. It is very easy for brands to provide customised shopping experiences. It also seamlessly integrates with other salesforce products. Review collected by and hosted on G2.com.

Salesforce Commerce B2C can have a steep learning curve initially. It also requires significant setup time. This can be an issue for smaller teams with limited resources. Review collected by and hosted on G2.com.

I like the flexibility. If you have a robust development resources, it is pretty limiteless. Review collected by and hosted on G2.com.

It is very costly to develop on Salesforce. Review collected by and hosted on G2.com.

Best platform to making connections and communication to make a effect sales and easy way to use Review collected by and hosted on G2.com.

Overr this is good platform to engage customer but sometimes it's show irrelevant users Review collected by and hosted on G2.com.

Salesforce Commerce is a good platform for sales, data tracking, and lead storage.

It is great to message colleagues as well as view back log data even after upgrade. Review collected by and hosted on G2.com.

I didn't find too many things that I dislike about Salesforce. The only thing I would suggest is a better and smoother transition from the last platform. Review collected by and hosted on G2.com.

What I like best about Salesforce Commerce for B2C is its scalability and seamless integration with other Salesforce products. It offers a unified platform for managing customer journeys, personalized experiences, and marketing automation, all while providing robust analytics to drive better business decisions. Review collected by and hosted on G2.com.

Is not an intuitive platform, it can be better. Review collected by and hosted on G2.com.

I am happy to review this product and a proud user. Salesforce has made my work easy for years as it is very easy to use and manage sales data. It is integerated and implemented easily and has a seameless behaviour. easy to reach out customer support too. Review collected by and hosted on G2.com.

all good for me i didnt find any thing wrong Review collected by and hosted on G2.com.