Salesforce Commerce for B2C Features
What are the features of Salesforce Commerce for B2C?
Merchandising/Marketing
- Storefront Design Tools
- Recommendations / Personalization
- Promotions and Discounts
Product Catalog
- Content Management
- Product Configuration
- Product Search and Filtering
Order Process
- Checkout Process
- Shipping Options
- Payment Processing
- Order Management
Platform
- Customization
- User Management
- Reporting / Analytics
- Security
- Performance and Reliability
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Salesforce Commerce for B2C Categories on G2
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Merchandising/Marketing
Storefront Design Tools | Based on 193 Salesforce Commerce for B2C reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience | 82% (Based on 193 reviews) | |
Product Visualization | As reported in 138 Salesforce Commerce for B2C reviews. Ability to display and manage photos, 3D views, videos etc for each product | 83% (Based on 138 reviews) | |
Recommendations / Personalization | Based on 207 Salesforce Commerce for B2C reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc | 81% (Based on 207 reviews) | |
Promotions and Discounts | Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. This feature was mentioned in 200 Salesforce Commerce for B2C reviews. | 79% (Based on 200 reviews) | |
Shopping Cart Abandonment | Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. 187 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 76% (Based on 187 reviews) | |
Product Reviews | As reported in 186 Salesforce Commerce for B2C reviews. Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products | 80% (Based on 186 reviews) | |
SEO | Provides tools to drive traffic to pages via organic search This feature was mentioned in 183 Salesforce Commerce for B2C reviews. | 81% (Based on 183 reviews) |
Product Catalog
Content Management | Ability to add/update products, product pricing, product information and other content included on eCommerce site. 195 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 84% (Based on 195 reviews) | |
Product Configuration | As reported in 195 Salesforce Commerce for B2C reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc. | 82% (Based on 195 reviews) | |
Product Search and Filtering | Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting This feature was mentioned in 202 Salesforce Commerce for B2C reviews. | 82% (Based on 202 reviews) | |
Intangible Products | See feature definition | As reported in 175 Salesforce Commerce for B2C reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. | 82% (Based on 175 reviews) |
Order Process
Checkout Process | See feature definition | Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 197 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 83% (Based on 197 reviews) |
Shipping Options | Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. 193 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 82% (Based on 193 reviews) | |
Tax Display and Processing | Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. 190 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 83% (Based on 190 reviews) | |
Payment Processing | Based on 194 Salesforce Commerce for B2C reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. | 83% (Based on 194 reviews) | |
Order Management | Based on 196 Salesforce Commerce for B2C reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 82% (Based on 196 reviews) | |
Returns / Refunds | Functionality to allow users to process returns/refunds either via self service or contacting customer service. 183 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 79% (Based on 183 reviews) | |
Inventory Management | As reported in 185 Salesforce Commerce for B2C reviews. Displays inventory levels of products in real time. Displays inventory by location if required. | 82% (Based on 185 reviews) | |
Multi-Channel Fulfillment | As reported in 168 Salesforce Commerce for B2C reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. | 81% (Based on 168 reviews) |
Multi-Channel Support
Omnichannel | Based on 181 Salesforce Commerce for B2C reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. | 83% (Based on 181 reviews) | |
Mobile | Features that enable customers to easily to shop for products using a mobile device. This feature was mentioned in 184 Salesforce Commerce for B2C reviews. | 82% (Based on 184 reviews) | |
Social Commerce | Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 168 Salesforce Commerce for B2C reviews. | 83% (Based on 168 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 187 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 82% (Based on 187 reviews) | |
Store Locator | As reported in 173 Salesforce Commerce for B2C reviews. Enable customers to locate and navigate to physical locations by zip code, city or GPS | 80% (Based on 173 reviews) | |
3rd-Party Store Integration | Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels 113 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 82% (Based on 113 reviews) | |
B2B | As reported in 163 Salesforce Commerce for B2C reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. | 82% (Based on 163 reviews) |
Platform
APIs | Based on 178 Salesforce Commerce for B2C reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. | 82% (Based on 178 reviews) | |
Customization | As reported in 194 Salesforce Commerce for B2C reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs. | 83% (Based on 194 reviews) | |
Integrations to Add-on Tools | Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. This feature was mentioned in 181 Salesforce Commerce for B2C reviews. | 83% (Based on 181 reviews) | |
User Management | As reported in 197 Salesforce Commerce for B2C reviews. Enables customers to update their own user information, settings and preferences. | 84% (Based on 197 reviews) | |
Reporting / Analytics | Provides standard and ad-hoc reporting ability to meet business requirements 202 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 81% (Based on 202 reviews) | |
Security | As reported in 191 Salesforce Commerce for B2C reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks | 86% (Based on 191 reviews) | |
Multi-Site Management | Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software. 179 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 86% (Based on 179 reviews) | |
Admin Access Rights | As reported in 183 Salesforce Commerce for B2C reviews. Provides ability to control editing rights by product category, geography etc. | 85% (Based on 183 reviews) | |
Test-to-Product Migration | Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site This feature was mentioned in 169 Salesforce Commerce for B2C reviews. | 83% (Based on 169 reviews) | |
Internationalization | As reported in 165 Salesforce Commerce for B2C reviews. Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation | 85% (Based on 165 reviews) | |
Cross Browser Support | Based on 176 Salesforce Commerce for B2C reviews. Enables store or site to provide the same user experience in all browsers and browser versions. | 84% (Based on 176 reviews) | |
Performance and Reliability | Software performs well and runs with minimal unscheduled downtime 197 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 197 reviews) |
Design
Templates - Mobile E-Commerce | Based on 26 Salesforce Commerce for B2C reviews. Include templates that non-technical users can use to create apps | 83% (Based on 26 reviews) | |
Versions - Mobile E-Commerce | Allows users to create versions of the same app, such as user version and admin version 26 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 84% (Based on 26 reviews) | |
Testing - Mobile E-Commerce | Provide features to test apps and identify potential issues before launch 25 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 25 reviews) | |
Multichannel - Mobile E-Commerce | Simulate real-life scenarios for app testing 26 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 84% (Based on 26 reviews) |
Personalization
Branding - Mobile E-Commerce | Helps users align with the company brand guidelines 26 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 83% (Based on 26 reviews) | |
Localization - Mobile E-Commerce | Deliver localization features such as multi-language or multi-currency management This feature was mentioned in 26 Salesforce Commerce for B2C reviews. | 82% (Based on 26 reviews) | |
Digital Content - Mobile E-Commerce | Manage content such as images, videos, or documents used to create apps This feature was mentioned in 27 Salesforce Commerce for B2C reviews. | 85% (Based on 27 reviews) | |
Geofencing - Mobile E-Commerce | Target users with personalized content based on their locations 25 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 25 reviews) |
Analysis
Dashboards - Mobile E-Commerce | Based on 25 Salesforce Commerce for B2C reviews. Track app performance using personalized dashboards | 83% (Based on 25 reviews) | |
User Behavior - Mobile E-Commerce | Monitor app user behavior and identify trends or challenges 24 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 88% (Based on 24 reviews) | |
Sales - Mobile E-Commerce | Analyze sales volumes and amounts by product, type of user, channel, etc. 23 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 83% (Based on 23 reviews) |
Analytics
Reports & Analytics | As reported in 19 Salesforce Commerce for B2C reviews. The ability to analyze and visually represent relevant data collected from an e-commerce store and e-merchandising tool. | 94% (Based on 19 reviews) | |
Customer Data | As reported in 19 Salesforce Commerce for B2C reviews. Data collected from customers that can be used to better refine merchandising efforts to entice similar customers. | 93% (Based on 19 reviews) |
Merchandising
Product Recommendations | Based on 19 Salesforce Commerce for B2C reviews. Products recommended to customers based on their purchasing or viewing history. | 92% (Based on 19 reviews) | |
Product Search | A search function to help customers easily find products in an online store. 19 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 93% (Based on 19 reviews) | |
Product Display | Tools to optimize how product images are represented on the site. This feature was mentioned in 19 Salesforce Commerce for B2C reviews. | 94% (Based on 19 reviews) | |
Media File Storage | As reported in 19 Salesforce Commerce for B2C reviews. Tools to store and organize product images, videos, and 3D renderings. | 86% (Based on 19 reviews) | |
Web Content Management | Tools to optimize and organize product descriptions and other content published to an online store. 19 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 89% (Based on 19 reviews) |
Administration
Integrations | The ability to integrate with a variety of e-commerce software in order to share data and functionality. This feature was mentioned in 18 Salesforce Commerce for B2C reviews. | 93% (Based on 18 reviews) | |
Dashboard | Based on 18 Salesforce Commerce for B2C reviews. A means to display relevant reports and other data in one, easily accessible place. | 90% (Based on 18 reviews) | |
Reporting | Creating reports and presenting sales, inventory, and customer information provided by data collected by the software. 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 89% (Based on 22 reviews) | |
Cart Management | The ability for customers to add and remove multiple products before purchase. 21 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 87% (Based on 21 reviews) | |
Shipping Information Collection | As reported in 22 Salesforce Commerce for B2C reviews. The ability to collect shipping information in order to fascilitate order fulfillment. | 87% (Based on 22 reviews) |
Integrations
Payment Gateway Integration | Integration with a payment gateway in order to fascilitate collecting payment. 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 88% (Based on 22 reviews) | |
E-commerce Platform Integration | Based on 22 Salesforce Commerce for B2C reviews. Integration with e-commerce platforms in order to create a seamless shopping experience. | 89% (Based on 22 reviews) | |
Email Integration | Integration with email tools in order to easily send confirmation emails and other communication pertaining to a customer's order. 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 87% (Based on 22 reviews) |
Cart Management
Multi Cart | Based on 23 Salesforce Commerce for B2C reviews. Ability to create multiple shopping carts on the same platform | 83% (Based on 23 reviews) | |
Products | Allows users to add and remove products and details such as price or item description 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 87% (Based on 22 reviews) | |
Templates | Provide online store templates that can be customized by users 21 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 21 reviews) | |
Embed | As reported in 22 Salesforce Commerce for B2C reviews. Shopping cards can be easily added to any type of website | 86% (Based on 22 reviews) |
Omnichannel Features
Retail Management | Based on 24 Salesforce Commerce for B2C reviews. The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. | 78% (Based on 24 reviews) | |
POS Integration | As reported in 24 Salesforce Commerce for B2C reviews. The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. | 81% (Based on 24 reviews) | |
Social Media Integration | Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. 23 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 82% (Based on 23 reviews) | |
Customer Service Integration | The ability to integrate customer service into all channels. 24 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 24 reviews) | |
Marketing Tools | The ability to integrate marketing tools into all channels. 24 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 24 reviews) | |
E-commerce Integration | As reported in 25 Salesforce Commerce for B2C reviews. Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. | 86% (Based on 25 reviews) | |
ERP Integration | The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 24 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 82% (Based on 24 reviews) |
Reporting
Reports & Analytics | Based on 25 Salesforce Commerce for B2C reviews. Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. | 85% (Based on 25 reviews) | |
Data Transfer Tools | The ability to transfer data between channels in order to streamline operations. 25 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 25 reviews) |
Headless Commerce
Decoupling | As reported in 79 Salesforce Commerce for B2C reviews. Ability to disconnect the front office from the back office of an e-commerce platform | 81% (Based on 79 reviews) | |
REST APIs | Based on 82 Salesforce Commerce for B2C reviews. Provide APIs that allow for interaction with RESTful web services | 85% (Based on 82 reviews) | |
Data Orchestration | Based on 80 Salesforce Commerce for B2C reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end | 85% (Based on 80 reviews) | |
Customization | Allows developers to customize the platform using multiple programming languages 84 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 85% (Based on 84 reviews) | |
Extensibility | As reported in 82 Salesforce Commerce for B2C reviews. Include prebuilt integrations with multiple systems such as ERP and CRM | 84% (Based on 82 reviews) |
Generative AI
AI Text Generation | As reported in 64 Salesforce Commerce for B2C reviews. Allows users to generate text based on a text prompt. | 80% (Based on 64 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 68 reviewers of Salesforce Commerce for B2C have provided feedback on this feature. | 77% (Based on 68 reviews) |
