Salesforce Commerce for B2C
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Salesforce Commerce for B2C
By Salesforce
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 9

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

Review by Pushpak P.
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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Stacie S.
SS
Manager, CRM, Digital and Loyalty Marketing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

The customized storefront functionality for products Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Diffficult to configure and build the site Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We just started using this, hoping it will solve our vehicle availability and fleet management Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It is a very intuitive and user friendly platform and helped me set up my ecom platform. The customer support is prompt and have always been very proactive with their response. I used it for 6 months and didn't face much issues while doing so. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing to dislike as such. It felt a little expensive given our team's budget restraints and we also had to wait for the delivery. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It optimized our mobile commerce platform and added many security features to it, thus reducing the operational burden on us. Review collected by and hosted on G2.com.

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SS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

It is easy to spin up and configure with ease Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It's a highly costly product and confused on licensing Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Closure of shopping cart products faster Review collected by and hosted on G2.com.

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MJ
Director Of Engineering
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The maturity of CC apis are developing day by day.Appreciate the efforts. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The operations modal of commerce cloud needs improvement. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It provides a robust platform Review collected by and hosted on G2.com.

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LB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

one 360 view of customer sales, marketing efforts - complete picture Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

nothing yet, personalize configuration, connected journey Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

museum attendance increase to 2 million guests annually. Review collected by and hosted on G2.com.

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Saurav J.
SJ
Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The contract management and the way it handles the invoicing stuff. It is very user friendly and can be integrated with various accounting systems easily. The customer support is also very efficient and I use this software almost every other day. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing major. The software is built up considering lot of hurdles in the mind and is developing with time Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is helping me to keep track of all the B2C invoices sent out and collections Review collected by and hosted on G2.com.

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Verified User in Banking
AB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It hosts both a staging and prod environment to test changes and then deployed to prod once confirmed, more like a simple in structure tool yet it allows a lot of complex changes based on requirements. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

We are logged off the environment very often, not enough helping guides are available in the tool. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Reaching out to customers has been easy when we have their preferences available with us, further which targetting the customers on relevant e-commerce platforms has been made easy, considering smartphones have become so important in day-to-day lives, the CC makes it much easier to reach customers. Review collected by and hosted on G2.com.

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Kushagra S.
KS
Application Development Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Salesforce B2C commerce can help businesses provide personalized buying experience to their customers, it can help businesses to offer their customers personalized shopping experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Unsuitable for larger brands, also not suitable for complex promotions and expensive. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce commerce for B2C solving real life shopping problems helping small medium size retailers to establish therapeutic systems. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Very robust system that will allow you to keep track of all important info when dealing with prospects and current customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Some features could stand to be simplified to make it easier to use Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Makes it easier to manage orders and sell merchandise online Review collected by and hosted on G2.com.

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Sukkrish K.
SK
Senior Business Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The user interface and the timely update about the stocks and demand Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

May be the price can be competitive as per industry Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Making my ecommerce sales and usage very easy and productive Review collected by and hosted on G2.com.

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