Salesforce Commerce for B2C
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Salesforce Commerce for B2C
By Salesforce
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 8

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Wide range of features, ease of operation and business accumen Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Adopting external partners for business needs Mule Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Site management became easier Review collected by and hosted on G2.com.

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Verified User in Consulting
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

Very versatile, customizable, easy to use, lots of features Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Integrations can get challenging, can get pricey Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Enhanced shopping experience Review collected by and hosted on G2.com.

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3338_Girija Nayak .
3
Content Creater
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

simpler, customer-driven layouts and custom solutions and better customer support Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

may be the interface can slighlty be more catchy Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

improve shopping experiences across digital channels. It offers a variety of features, including marketing, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. Review collected by and hosted on G2.com.

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SJ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

This tool is really the best in the market Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The click throughs is a pain. We need it fixed Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It makes me sell my products way better and faster and recognize revenue immediately with the sales force payments integration Review collected by and hosted on G2.com.

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Ravi J.
RJ
QA Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

I like all the features which are really helpful and easier to build a effective E-commerce platform. The most likely features are content slot & promotions which are very easy to use. Apart from that i like third party features which are integrated to Salesforce B2C like review system, one ID for login, Olapic for Instagram gallery section. So those features are really great and also beneficial to QA point of view. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't think there is such thing which will be marked as dislike. But, we can improve the UX of Salesforce administration as my point of view. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I don't come across such any B2C problem but it must say that is very beneficial to configure all things in a very easy manner and deliver the work in the estimated deadline. Review collected by and hosted on G2.com.

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BA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce for B2C is easy to set up, launch, and maintain. It also has an easy-to-use interface and allows for complex changes based on the site's needs. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Some say Salesforce Commerce for B2C has a steep learning curve, which can be frustrating for new users. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C can help reduce sales losses due to out-of-stock products. It can also help customers place orders for out-of-stock products and pick them up in stores at different times. Review collected by and hosted on G2.com.

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Mardan Ali T.
MT
senior admission counsellor
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

segregation,The way salesgorce puts data

its just everything you need at the right place at right time

Thanks to the team giving attention to details and focusing on each individual and their difficulties Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Absolutely nothing

theres always updates for everything

sometimes i am shocked this task can be done this way also

just the pricing part,bit expensive but deserving. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Data mangement and the way things are arranged makes work feel fun simple and easy Review collected by and hosted on G2.com.

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Chitwan S.
CS
Recruitment Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce commerce for B2C is providing solutions for B2C business. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing as of now its going in the right direction. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce has various different amazing tools and Commerce B2C proved to be one of them as it provides great experience by providing multiple customising options according to ones need and is ahead of the other crm tools which are present in the market. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Easy to use business manager

Always up assurance

Support and innovative features Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Pricing model is not clear.

Search can also be more robust Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It allows after rollout of multi brand and Mukti country sites Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

We get a complete working B2C eCommerce website. We can take that as a reference and modify the user experience and user interface according to our needs. Just integrate a real payment gateway and the website is ready to launch.

The servers are strong enough to entertain large number of customers. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Closed source. Documentation is not so user friendly. Moved to new platform without informing. So many platforms and redirects to get to a particular page (this is for SFDC) Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

SFCC have out of the box solution implementation in place for a B2B eCommerce website.

Additionally we have numerous 3rd party integration cartridges for many features like payment, reviews, inventory, oms and many more.

This saves us a lot of time from implementing all the features from scratch.

Now we also have headless approach in which we can use SFCC as a backend and and host the frontend in any other platform. And both platforms communicate with each other through APIs. Review collected by and hosted on G2.com.

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