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Salesforce Commerce for B2C Reviews & Product Details - Page 5

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The setting up the storefront and the experinec for cutomers has become the best after we started using Salesforce B2C. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Knowledge on the product is requried for configuring. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We moved from traditional storefront to Salesforce SAAS based B2C platform which not only improved the customer experinece also it made the setup much easy. Review collected by and hosted on G2.com.

Jonathan S.
JS
Data & IT Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce is reliable and ever growing, with the flexibility to do whatever a business needs as it grows. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The UI can be clunky at first, but gets better with time in the system. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Merging multiple businesses acquired during a merger. The nightmare of contracts is made so simple by Salesforce. Review collected by and hosted on G2.com.

Nitish A.
NA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The best part of Salesforce is the usability. It is so easy to use that even a layman can navigate through the software. Plus, the way they have integrated the 360 degree view of hte customer and the provision of the customizable dashboard, makes it one of the best CRMs available in the market right now. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I feel that the pricing is at a very high end and their are much cheaper options available in the market. It is expensive. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

360 degree view of the customers

Reaching out to the customers

Email campaigns

Generating reports Review collected by and hosted on G2.com.

Shruti T.
ST
Relationship Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It provides us with tools to create,manage and optimise digital shopping experience. It also helps analyze customer behavior, and gain insights into sales trends and marketing effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It can be expensive for a small brand/business and complex to implement for business with limited technical experience Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce B2C helped me scale my business, allowing me to easily accommodate growth and handle increased website traffic and transaction volumes. It has solved my problem that I was facing initally when it came to scale my business across different platforms and mediums. Review collected by and hosted on G2.com.

Verified User in Sports
US
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I found the ability to message clients the most helpful Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

My biggest difficulty with Salesforce were the loading times at points. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I found this software giving me the ability to solve client communication much better. Review collected by and hosted on G2.com.

MUTHU KUMARAN D.
MD
Content Creator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

i most like the customization for storefronts to describe the efficient way of defining catalogs, categories ,products,promotions and checkouts Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I likely dislike the Ui lokks very static so we cant able to add the dynamic ui functionalities Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

b2c solve many problems for customer likely from merchandisers,retailers to order bulk of products using stores and managing that rpoducts safely distribute to the customers etc.., Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Futuristic features that help businesses Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Adaptability and Customisation is on little downside Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Scalability Review collected by and hosted on G2.com.

Debidatta S.
DS
Manager, Digital Commerce
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Mature and Rich OOTB B2C Commerce Features

High-enterprise readiness with a global customer base and several proven success stories

High industry recognition

Provides strong personalization capabilities (for segmentation and promotion), powered by Einstein Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Complex pricing and additional SF licenses for OMS, CDP, and other key features

SFCC B2C Commerce is not part of the lightning platform - hence, there is less cohesion with other SF platforms

Monolithic architecture - but provides the headless delivery option Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

SFCC B2C Commerce helps organizations to reach a wider audience base covering multiple geographies via the digital storefront Review collected by and hosted on G2.com.

Kritika J.
KJ
Associate Data Scientist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The best thing abot Salesforce commerce for B2C includes Analytics and insights feature, It's personalization capabilities, scalability and integration with other marketing tools. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Their are some potential drawbacks including its complexity, higher cost for small or mid size businesses, and integration challanges with third party applications Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It helps to enhace the customer experience, provide higher scaliblity, provides data driven insights and also helps to provide seamless shopping experiemce accross various channels helps to increase customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Salesforce Commerce for B2C?

Its ease of implementation, coupled with its ease of use and efficient customer support, makes it ideal, especially considering its ease of integration and number of features. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't remember any reason at a moment. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It's helps us to develop mobile e-commerce application. Review collected by and hosted on G2.com.