Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 45

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,078 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jeremiah G.
JG
Web Manager, Oreck.com
Consumer Goods
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Ease-of Use, functionality, and support. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

difficulty finding experienced users. When we first implemented Support was not up to par. Has greatly improved though. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

the company has come a long way since we first implemented. The level of support has greatly increased over the past year. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Streamlined business processes, replaced a previously used unstable system. Review collected by and hosted on G2.com.

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Rob C.
RC
Business System Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

All the certified LINK partners applications work right out of the box. It takes the guessing game out of trying to figure out if a plug in will work with your site or not. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Built for enterprise level clients with no option for smaller companies. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Demandware helps gets products to market faster. Review collected by and hosted on G2.com.

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Danil G.
DG
Junior Brand Manager
Food Production
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like the power of the tool. It is very useful. You can use different functions and improve your store. You can easily create coupons and implement any promo. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

For the first time the tool is too difficult and you have to read some materials on it, but it is a common situation. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I have realized different promo, 200+ banners management, very smart pop up windows. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The SaSS system and always being able to access the site. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

We never got to use all the features. It has everything and for some companies that is sometimes to much. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Be sure you know what your getting your self into. This system has everything but some companies do not need something so large. We had the Ferrari and stepped back to the Porsche because our team was not large enough to really use all the features. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ecommerce. Review collected by and hosted on G2.com.

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Oscar G.
OG
Director of Software Engineering
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

Demandware got commerce right, it has many features that are needed and work OOTB. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I think many practices for testing and automation can be added to the platform so we can reduce manual tasks Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Many manual tasks, it also uses a closed platform and some engineers dislike that. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

That many best practices are already added to the Pipelines and the Site Genesis code Review collected by and hosted on G2.com.

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Verified User in Retail
IR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

They have a great network of developers that help with any sort of issue. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I dislike the fact that i cannot debug code in production. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Its a good ecommerce platform. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ecommerce, demandware tech support. Review collected by and hosted on G2.com.

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Ana R.
AR
Software Engineer
Internet
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

DW is very similar to Java (class heritages, objects). Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Business Manager UI could be improved by a lot. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Payment Processor integrations are easy to get done. Review collected by and hosted on G2.com.

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Jason H.
JH
Web Developer II
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The platform is extremely extensible and easy to roll out across locales. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The releases lack good comments and documentation at times. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Quick checkout flows. Streamlined collaboration. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

DemandWare has great documentation and is logically designed so it's relatively easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

DemandWare's proprietary markup, named ISML, is difficult to find resources for online. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Demandware is built for ecommerce websites. Review collected by and hosted on G2.com.

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GM
AGM of IT
Information Technology and Services
More Options
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The ease of implementation, support, and maintenance. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The LINK partner model although a good idea has allowed for a great range in quality of the plugins used. Some are great while others are terrible. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Find a good partner that's key to any implementation. Review collected by and hosted on G2.com.

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