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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews
Overall Review Sentiment for Salesforce Commerce for B2C
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easy to start for non-tech or light-tech people, especially sales
minimum coding required
common feature built in Review collected by and hosted on G2.com.
hard to scale
hard to expand and customize in later stage Review collected by and hosted on G2.com.
Optimizing my site is very good, better than shopify , hize with both test pilot and I was better Shopify .
Similarly I really liked your shopping cart is very simple and has a very quick response Review collected by and hosted on G2.com.
On technical support, I had many problems to try to solve but it was very slow, that does not mean that not ironed me , only it was very slow and I lost several sales . Review collected by and hosted on G2.com.
The software itself is extremely dynamic and offers everything from high level views to very specific details of the business. Review collected by and hosted on G2.com.
Our issues came with the implementation. It is difficult to know as a company how preparered you are but we did a good job of cleaning our data prior to implementation. However, the process and project management provided from our third party was not sufficient. Review collected by and hosted on G2.com.
I like that the software is simply laid out and uncluttered. Review collected by and hosted on G2.com.
The graphics could use an update to be more visusally pleasing. Review collected by and hosted on G2.com.
Customer Success Managers and Team are incredibly helpful and supportive of my brand's success. Review collected by and hosted on G2.com.
Some of the out of the box solutions were not enough for some of our desired capabilities and features. Review collected by and hosted on G2.com.
Platform integration. The system is stability. The team keeps up with adding and releasing new features and functionalities.
Review collected by and hosted on G2.com.
The software appears to be buggy and slow at times. The ecosystem is somewhat weak to allow third parties to develop add-ons. Review collected by and hosted on G2.com.
The stability of the platform is a big benefit. Also the fact they the continue to release new features and functionality. Demandware is proactive with their customer support. They are quick to notify us if they see an issue. Review collected by and hosted on G2.com.
The lack of single sign on makes it hard to admin the development environments. Another dislike is that you cannot replicate from the staging environment to development sandboxes. Review collected by and hosted on G2.com.
I managed the Demandware platform on a daily basis during my consulting jobs. As you can imagine, Demandware wasn't an easy tool to manager at first. After spending some time on their exchange center (learning site for users) I was able to push the platform and apply new capabilities that my client didn't have before. The feature or capability that I enjoyed the most is the ability to target experiences and promotions. As a result I was able to create unique experiences based on my customer's profile and spendings with associated promotions.
The ability to target experience is an asset to my client's business and resulted in an increase of +34% sales revenue. Review collected by and hosted on G2.com.
In order to fully manage the platform you will need certified Demandware training. Please go to their exchange center to learn as much as possible. 'Those who manages the platform need to be as smart as those who developed the platform' my client use to say.
Good luck to you in the early days, you won't regret it after mastering the tool! Review collected by and hosted on G2.com.
All in one integrated platform.
The costs are indexed on revenue (pay as you grow) and the editor is committed to the success of the customer since it starts billing only when the customer is online and selling. The platform is very complete, customer friendly and performs decently regarding speed. Demandware is targeting brands and covering most of their needs, as well as understanding the key factors that a brand need to manage, and where it usually falls short.
Since I'm a technical expert and not an end user, I'll impersonate a brand when answering the questions. (I very well know the platform though) Review collected by and hosted on G2.com.
The language used in the platform is proprietary, making any former internal workforce useless until retrained. The page load time is, on average relatively slow. On most references they showcase, the pages loads around 3 to 4 seconds, which is higher than most platforms.
The product offers large customisation capabilities but is still SaaS driven, what you need and is not built in needs to be built by yourself. The multi channel part is not yet totally optimal even if large progress were made with DSS (Digital Store System) and the rendering speed of the page is not always constant or as fast as other products.
The timing before being in production tends to grow, passing from 3 months previously to 6 now and growing slightly because the SI's working with Demandware tend to be flooded with demands. Also, the ecosystem is a bit weak, the platform do not so much drive external companies or freelancers to develop tools/addons, which, IMHO lacks a bit. Review collected by and hosted on G2.com.
A template based with a lot add-ons
Perfect for multi-country/currency eCommerce shops Review collected by and hosted on G2.com.
Long tail for customization & stability Review collected by and hosted on G2.com.
