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Salesforce Commerce for B2C
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Salesforce Commerce for B2C
By Salesforce
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 4

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

Review by Pushpak P.
Salesforce Commerce for B2C review by Pushpak P.
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Salesforce B2C Commerce Review
Review by Katie B.
Salesforce Commerce for B2C review by Katie B.
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Melwin M.
MM
Jr.Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

It's Very Seamless to use , it has advancing tools for personalized it can also handle a high traffic Customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

From my point of view none bad about this Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Comparing to others it solving me a lot of problems Review collected by and hosted on G2.com.

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FS
Head of innovation
Financial Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

With this platform I can reach easily my customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Sometimes can be difficult to configure! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The possibility to have a e-commerce on mobility Review collected by and hosted on G2.com.

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Vijaya B.
VB
Director, Enterprise Salesforce
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

User friendly, scalable based on customer need Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing at this moment. Having good experience so far Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Use it in day to day life Review collected by and hosted on G2.com.

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PO
Customer service representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

Working with Salesforce has been an amazing one, It makes keeping track record of customer easy, email ticketing, order details, tracking refunds for customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The only flaw I have with Salesforce is the cost to use, also hard to understand by a beginner due to it complex interface Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

When it comes to emailing tickets to customers, it makes it easy to interact and communicate fast Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
What do you like best about Salesforce Commerce for B2C?

I like how I am able to easily manage leads and information on various customers/clients. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It can sometimes take long to load pages and will often have backend issues that slow/halt reporting Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

connecting with customers/clients easily Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
CO
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

The best feature which I persoanlly liked in salesforce commerce for B2C is the integrated disruptive AI technology which is taking this product to one step ahead as compared to any other crm in the industry.

The customers get a facility to have instant interaction with the help of embedded AI technology in the salesforce commerce platform and that helps the customers to stay engaged while being in the platform page and n turns increase the time spent by the customer in the platform page and also increass the possbility of sales. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The one thing which I disliked about salesforce commerce for B2C was actually it's higher price point which I felt as a bt on an expensive side and I felt that, the pprce fixing for the salesforce commerce for B2C could have been on a bit more price effective side. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

There are many problems which Salesforce has solved and to name two important problems which salesforce has solved:

1) Solving the language barrier- Since salesforce commerce for B2C platform has the feature whch has embedded multi language support, so it is disruptng the borders and going international. With presence of diverse languages across the world, this feature stands out in the platform to help the ease of use for internationally.

2) The second problem which salesforce commerce for B2C is solving is also its one of the main usp whch is, beng a cloud platform. The high agility and adoption rate to incorporate any new feature, cutting edge new technology, embeddeding AI , etc, is disruptng the old times when innovaton was very slow.

These features helped me to:

Expanding the global network as the language barrier was overcome in the platform of salesforce commerce for B2C. Also, the feature of innovation equipped platform helped in developing a platform which has all the new cutting edge technolgies or a platform which is ready to adopt any new cutting edge technologies and walk the talk with the rapidly changing world. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The UI is undoubtedly amazing. It gives me a wide range of tools on the platform to manage online retail operations. And as we already know it is very scalable. What I also have observed is how easily it integrates allowing for customer data to flow smoothly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The complexity involved in customizations. I come from a non-tech background, so some things can get overbearing for me. And since it is my first time using it in my career I don't always use the extensive feature set it provides. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Order management, integration with our current systems, and UI as I already mentioned and scalability. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It gives the Omnichannel experince for customer. With the power of Einstein AI it has become more powerful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

i think the cost of licesnsing may not suitable for everyone. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

we were using traditional tools to mange this and the experience was not great. with the power of salesforce and AI the experince is at its best. Review collected by and hosted on G2.com.

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Luis Gerardo F.
LF
Accounting Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

That I can perform efficiently in my work experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

A little slow. Last time I couldn't load my job fast. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I could say that overseeing my work. Review collected by and hosted on G2.com.

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Verified User in E-Learning
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It allows businesses to have everything under one umbrella. Great experience for all users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I would say more use cases of companies that use it and how they use it. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Cohesive use and competitive in the marlet Review collected by and hosted on G2.com.

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