Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 38

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Julia M.
JM
Assistant Vice President, eCommerce & Digital Marketing at Kiehl's Since 1851
Cosmetics
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

ease of set up and use. Saleforce commerce cloud has been around a long time. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

the lack of custom reporting and transparency on when features are rolling out Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Features and functionality for road map are still hazy for core platform. Salesforce has spent a lot of time on integrating partners rather than focusing on the core platform. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

our entire business rests on the commerce cloud - we sell everything Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
IC
Enterprise(> 1000 emp.)
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What do you like best about Salesforce Commerce for B2C?

I'm not really sure I have a "like best" other than...it usually works? Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Salesforce purchased this platform in the last year or so. It used to be called DemandWare, and it was awful. Salesforce has done a lot of quality work to improve it, but it still carries a lot of the limitations and technical debt we dealt with on DemandWare. It's definitely lacking in quality site search, as well. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

They've improved drastically but have a long way to go yet. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We needed an eCommerce platform. It was selected before I entered the company but I know pretty much everyone involved has some angst with it. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Let’s of options to customize website, easy to navigate and see history. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Someone needs to go into the platform in order to organize jobs, etc. they are not organized for you. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Able to set up AB tests, promotions, products easily with lots of options. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love how I can automatically sync info Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing to Filomeno, great product to me Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Can sun everything from Gmail inbox to crm! Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I’ve worked with several businesses on SFCC always cool new features and custimizations Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Somethings can get a bit hacky when customizing Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

All sorts of problems, from sorting to special tax calculations Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love the software that they have created called GXi! Very user-friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing as of now, seems like a perfect fit for my needs. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Customer service and communication within the team. Review collected by and hosted on G2.com.

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Verified User in Hospitality
UH
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like that there is the option for conversations within the platform so that I can be kept up to date on what is going on in the company in different part of the world. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I dislike that the tool is not very intuitive and it is highly configurable so it requires lots of training and even then not everyone has the time to use it to its full capacity. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Know that the price you pay up front is only a fraction of what you will pay over the lifetime of the product. It requires lots of configuration and a whole team to support the use and improvement of the product. In some cases it may also require the use of tutorial software (like WalkMe) to ensure that users are able to use it in the most effective way possible. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We are able to save contracts and project information in one location so that our global team all has access to the information. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

User friendly interface. Fast, almost never freezes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Could have more robust testing capabilities. It's also hard to find specific information on how to set up A/B tests in Demandware Salesforce. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Integrated platform across multiple sites/regions/brands. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

User convenience needed little training to use software. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Too many features. Too much to choose from. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Easy to use Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

e-Commerce and Retail management. Helps to streamline work. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

many company use this, so the online help and support is very good. It is very easy to track and find the information I need. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

yes, every big company should at least try this one out Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We use this to store and manager customer information and lead generation. Review collected by and hosted on G2.com.

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