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Salesforce Commerce for B2C Reviews & Product Details - Page 37

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Overview Provided by:

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Want to see more insights from verified reviewers?
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G2 reviews are authentic and verified.
Verified User in Internet
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Love the ease of testing, promotional capabilities, new analytics features and merchandising capabilities. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Not much - it's my favorite ecommerce platform to work with and develop ecommerce strategies around. The current analytics/ dashboard reports are very limited. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

If you're looking for a robust and secure ecommerce platform to support $10+MM in annual online revenue, SFCC should definitely be on your list! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The main differentiator and benefits of SFCC vs. some other ecommerce platforms are around overall campaign flexibility and ease of use. Review collected by and hosted on G2.com.

Christine C.
CC
Financial Advisor
Financial Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Keeps me organized. Easy to navigate. Tasks all in one place Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Would like to be able to better navigate due dates of tasks Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Client communication and proactive contact Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like the interface and how easy it is to understand once you get the hang of it Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It might be the computers I use it on but it seems to run very slow, operations that shouldnt take much time always seem to hang a little longer than necessary Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

none Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Its able to collate information in different ways increasing my outlook Review collected by and hosted on G2.com.

Ryan R.
RR
VP of Business Development at Rebag.com
Apparel & Fashion
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love that it works with retailers to create easy & transparent experiences. It assists with purchasing from clients to sending out purchased products and also has a customer assistance platform. It really make it very personal! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It is a bit expensive but think that is salesforce all around. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We are seeing a growth in sales here Review collected by and hosted on G2.com.

Verified User in Internet
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

The interface makes it easy to move between different properties and domains from the primary login. This also makes transferring business rules across multiple domains more efficient on the back end. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The campaign and promotion set-up process is a clunky process with multiple steps that could be streamlines Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Work with an agency or SI who is familiar with implementing SFCC. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Multi-domain, international online sales Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

I love that it is so in depth and there are so many things that you can do with it!! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I really don't have any dislikes about this system! Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

I would absolutely recommend this system! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We use it in the Healthcare field and we use it to note client accounts Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love that you have access to people's cases at your fingertips. You can view contact info, case notes, visits etc. You can also generate reports to pull data you require and customize it almost any way. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't like that there's so many different permissions and easily enter duplicates without it notifying you. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

This allows multiple locations to be able to communicate and see each person's information so if we've given supportive services at one office, all offices can see it so it doesn't get duplicated. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

its easy and straightforward. everything is where youd need it Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

nothing to note about dislike, it does everything. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

writing product copy for the company's website, adding into the stock copy library, reviewing a product copy report Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It organizes everyone I know. Which is good. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing at all it is lovely and I really like it Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

N/a Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Keeping up with clients Review collected by and hosted on G2.com.

Maggie R.
MR
Associate Gallery Leader
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

Salesforce gives you access to so much data and information tracking Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Sometimes, it’s just too much info. Because the program is so complex, it can be difficult to determine what parts are useful for your business specially. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Able to better track real-time results Review collected by and hosted on G2.com.