Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 36

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Emily T.
ET
Partnerships Coordinator
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

-Report feature (to create reports from a variety of tags) Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Can have an overwhelming amount of data and boxes to check Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Able to see which customers are set to churn based off next bill date, which customers have not yet been reached out to by account manager and need re-engagement, customers who are taking great advantage of our software and seeing the most results by pulling specific reports with dates. Review collected by and hosted on G2.com.

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Braeden S.
BS
Membership Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The many different applications available. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It tends to have many glitches throughout the day. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Meeting sales goals is a huge benefit and inventory being not up to date. Review collected by and hosted on G2.com.

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Verified User in Outsourcing/Offshoring
UO
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce is awesome and very useful. I used it every day and it makes my job so much easier. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Load time is sometimes slow when loading tickets. Other than that nothing else. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We are managing our ecommerce side of business and issues. Review collected by and hosted on G2.com.

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Sarah K.
SK
Sales Advisor
Retail
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Employee only coupons and social media from all over the world Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Tend to be hard to navigate. Shows posts from everyone and can get annoying to filter things everytime you would like to view from a certain user Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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Verified User in Telecommunications
IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Interesting change of pace from original case tracker system Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Does not auto push cases to agents. Must fetch cases. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Make sure your implementation is done right. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Allows all agents to access cases. Review collected by and hosted on G2.com.

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Nick K.
NK
Associate Market Manager (Washington, D.C.)
Internet
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce is a great CRM product with many customizable features to help keep data organized. With so many contributing users, there is no better cloud product available. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

While there is extensive customizable features, the user experience feels slightly outdated. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Centralized organizational solutions Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Quick and easy to learn the basics. Easy for of multi level organization. Generate reports quickly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There is a lot of clicking and tech errors. Items are always automatically deleting or not synching correctly with other apps. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Synchs with multiple other apps we use in a e-commerce business. Easy to use and teach others how to use and organize data. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Easy to use. I find it easy to find the data I need from orders and sales. Customer data is not too difficult either. Overall good Experience Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Difficulty staying linked to other systems correctly. Had some order feeds issues as well as lots of issues logging in when first signing up Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ecommerce Site Order management Review collected by and hosted on G2.com.

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Verified User in Computer Software
IC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like their highly customized develop options allow developers to do and general instructions is very helpful for beginners. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The platform UI is not attractive at all... Maybe the reason is it's providing service to enterprise level customers. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Developed Customer and sales relationship web app. Not to hard to establish a demo on this platform Review collected by and hosted on G2.com.

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Kate M.
KM
Marketing Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like that there are easy to use integrations. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It takes time to set up and time to train new employees Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Easy to use, but it will take time to get your staff on board with a few of the platforms integrations. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It's easier to save everything and keep everyone up to date without too much back and forth. Review collected by and hosted on G2.com.

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