Salesforce Commerce for B2C
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Salesforce Commerce for B2C
By Salesforce
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 33

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
Review by Katie B.
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
CT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like the functionality and the users could use it easily which helped our organisation. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The UI could be potentially improved on certain areas Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

GIve it a try Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It combines functionalities for e-commerce, online store and mobile-first POS, order management as well as predictive intelligence under one platform rather well. Review collected by and hosted on G2.com.

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Vishesh S.
VS
Sr. Solutions Architect - Integrations, OmniChannel, Retail
Retail
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The config management and the spectrum of functionalities available are amazing. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Some of the features are not performance centric like the PDP management. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Please make sure to go with rigorous performance testing. In some areas, code is not optimized, so the functionality becomes slow as the load increases. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We are using SFCC for our ecommerce platform. Review collected by and hosted on G2.com.

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EW
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Great way to documents sales interactions and complete tasks Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Sometimes its not the most intuitive platform and could be easier to navigate Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Documenting sales interaction and the ability to generate reports allows for a better look at numbers. Review collected by and hosted on G2.com.

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Ciara T.
CT
Freight Manager
Sports
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Easy to use layout. The add ons applications have shown to be very useful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Exporting data in the correct format is difficult Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Customer contact Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It's accurate and a great processor of data. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Interface is confusing. Navigation the software is difficult. High room for error. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Data visualization is the best. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It’s not cluttered there isn’t any confusing holes. It’s all pretty clean and easy even for the not so computer savvy. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

A little laggy but other than that everything is great! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We use it for local business and leads in our area, it has made it easy for us to feel comfortable offering products. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love that I can log in from anywhere and check on how my store is doing that day. I enjoy that there are so many options to view data and reports. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I dislike the newest update. The previous version was much easier to navigate. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I use it mostly for working out daily sales and kpi targets. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

This service is user friendly, easy to train new employees on. It is easy to navigate your way through the program to find everything you need. Because of its ease of use it makes working with it very efficient. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There is not much I dislike about this program. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is easy to track sales and monitor what changes need to be made to increase them. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Salesforce Allows Us To Do Big Business Because we can keep track of all our communications and everyone can participate. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There is not much to dislike, it is always better if things are cheaper. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Communicating together for customer satisfaction. Helps our word of mouth, people like our business. Review collected by and hosted on G2.com.

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ST
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The ability to offload It operations to the cloud so that everyone can manage data with easy and simplicity Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Can be difficult to train at times. Need time to train users how to use the platform Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Do a demo Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Easy of use, free time to dedicate to other resources Review collected by and hosted on G2.com.

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