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Salesforce Commerce for B2C Reviews & Product Details - Page 29

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

It is really easy to use, it has great features and awesome reports. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing so far, works amazing. I really cannot think of anything Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Would definitely recommend this product! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We use it on a daily basis at the company. We have all the partners information there and it helps building custom reports. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Commerce Cloud is a powerhouse for the mid-to-large company looking to elevate their ecom operations. CC ticks all of the boxes for an enterprise-grade suite without compromising on ease of use. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

CC works best at scale. Not recommended for small shops. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Streamlines operations with site content updates, and merchandising. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

enables both business and technical users within a retail organization to work with intuitive commerce applications. marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences their brand and convert consumers to buyers. It’s the best tool to help people buy Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

More training a little more user friendly it has lots of options , can get confusing but they have an awesome customer service that’s ready to help Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house Review collected by and hosted on G2.com.

Zahra N.
ZN
Customer Service Specialist
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

There are many ways to interact with this software. You can use to it the best of your needs Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I can be slow sometimes, lacking some operations that needed to be performed in a timely manner Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We on a daily basis communicate with our customers to make sure their product is getting to them on time and if not, we are using the provided resources to explain the problem Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

their mobile app and sales statistics is the best thing I have seen. We could add new products my just using the app and we could see the performance of the company with various statistical analysis readily available with our sales. They also have intelligent promotion and offers based on the sales Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The software is little expensive and the data security concerns with the cloud service. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

It obviously ranked among the top 5 commerce cloud service but its good. THey don't have a trial version. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It helps our small business available to an international market Review collected by and hosted on G2.com.

SK
manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I really like Salesforce Commerce Cloud Digital because its not only a crm but acts as a cloud to store all of our company data and leads. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I really dislike how Salesforce Commerce Cloud Digital is very expensive to operate and requires licensing and cloud space. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We use this to store all leads, accounts and prospects in a crm that can be accessed around the world between offices Review collected by and hosted on G2.com.

Chameka S.
CS
Pre School Teacher
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like how easy the product can be used on a variety of platforms. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I enjoy the product, so far no dislikes. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I have realized that the product help with providing great service. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Used by lots of large retailers. Feature roadmap is impressive. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Solution is expensive. Hiring people with lots of experience with the platform is challenging. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Consider all of the options and validate all assumptions Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Scalable e-commerce Review collected by and hosted on G2.com.

NaStacu B.
NB
Owner
Staffing and Recruiting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce is very user friendly. It stores customers information in the way that both the client and the customer can feel secure. It is very easy to navigate and to use on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There is nothing that I dislike. I really enjoy the program and the features it offers. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce is beneficial with customer record keeping. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce Cloud solves problems for big retailers such a multi-country and multi-currency. It's fast to implement and it can be personalized and optimized constantly.

It can work with a single stock for online and physical shops, which makes it a perfect option for brick and mortar businesses.

CDN it's incorporated by default. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

License cost for small business makes Salesforce Commerce Cloud as an option to discard. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Legacy software is a common problem in e-commerce. Salesforce Commerce Cloud solve this issue because is a real SaaS and all the updates and releases are online immediately. Review collected by and hosted on G2.com.