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Salesforce Commerce for B2C Reviews & Product Details - Page 21

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Consumer Goods
EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Great personalization functions and easy Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

To use for merchandisers and customer service personnel alike. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce B2C Commerce works well with all our platforms, and provides us with a great user and customer experience. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

SF is committed to our success and stays connected. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Not a great CMS. Pure content, meta data are not the easiest Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Sales, micro conversions, analytics are incredibly helpful Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce B2C Commerce has standard cartridges available with a wide range of partner that helps organization evaluate and pick the best solution that fit their needs.

The campaign and promotion management is extremely flexible to meet the wide range of use cases and help organization to A/B test Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Limited feature sets for the bundle.

Currently in SFCC does not allow to allocate tax category to child components or appropriate revenue allocation.

There is no standard templates for return processing Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

SFCC host our storefront and definitely solve the D2C requirement and help in revenue generation Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Things are getting automated, and faster to deploy and take the business online in minutes Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Vertical customization solutions are hard for a few businesses to go online Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Look at your long term goal and cost of operation Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Digitizing hyperlocal businesses Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Reporting on all the things I want reported on Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't like the way that reporting is not like lightning Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Selling to our customers Review collected by and hosted on G2.com.

Verified User in Retail
CR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Streamlined and connected customer experiences! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing at the moment! The product is easy to use. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Nothing comes to mind! Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce info center is very usefull documentation to have almost every single instructions that need to build SFCC application Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

As far as I know, I don't recal any bad thing about SFCC Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Best platform for e commerce solution Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

SFCC info center is usefull tool, best documentation Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Sales force offers an easy way to record and customize my contacts, with different options for reporting and views. I can easily keep track and update all contacts Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Glitches are relatively common but are generally resolved quickly. Connecting other programs like ring central is easy but also glitches often (fixes also generally quick) Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Commerce for B2C:

Keep learning - it can do a lot more than you realize! Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Generally working to keep track of customers needs and issues, so I can look back and know consumer history. Tracking all commerce across the company to ensure everyone has the same information Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
CP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Fast communication-solving issues

Great community Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Lack of key capabilities out of the box. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Multicart - Doing a development. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Easily customisable and easy to use and manage e-commerce sites Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Competitive price compared to other sites. Marketing campaigns could have had more functionality Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Solving e-commerce site problems, warehousing and delivery Review collected by and hosted on G2.com.