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Salesforce Commerce for B2C Reviews & Product Details - Page 2

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Prasanjeet S.
PS
na
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

It saves money and help the customer as well as business to increase the customer experience by providing a friendly user interface as well as it connects everything in the shopping process, like ads and delivering orders, so businesses can give customers a special experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It might be hard for beginners to use this because it's so fancy and having problem while using this as well as , they charge a lot of money from businesses to use. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

This app solve the problem of making online shopping easier for businesses. It helps manage products, ads, and delivering orders better as well as it makes sure that customers received a great experience while using sales force as compared to other websites they shop. Review collected by and hosted on G2.com.

Muhammad H.
MH
Software Engineer Salesforce Commerce Cloud SFRA/PWA Headless and ReactJS Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I like best its functionalities that it has, like it provides all the features that we need to built an ecommerce store, full of features and ease to use them, we change and add every functionality we want with the use of code that thing in it I like the best, everything can be customized with the demand of the customer. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

In Salesforce Commerce Cloud nothing has to be disliked in its features and functionalities, except its expensiveness and its changed of developer documentation. Salesforce Commerce Cloud is very expensive to use and build an whole ecommerce functionalities, its link cartridges are also paid like OMS. Also its new developer documentation is not user friendly like before. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Its solves all the problems that we facing to create an ecommerce store, It provides many new features like AB/Tests, Jobs, Page designer, group variations that enchance the performane and features of ecommerce store. Review collected by and hosted on G2.com.

Carlo C.
CC
IT Product Manager & Scrum Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

How quickly you can add products and how easy you can connect salesforce backoffice to your main e-commerce site. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I had the experience to create a product and see how to connect my salesforce commerce to my main page ecommerce, which was an insurance commerce page. Everything went fine until we find out we cannot personalize as we wanted each product. In insurtech you have products that you cant sell to everybody, we have to inspect the client and adapt the product to something we can receive a ROI and also de client can benefits from the service. We thought salesforce commerce was more for products you can register and hardly adapt as clothes, food, and stuffs like that. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Quicky develop e-commerce to sell products Review collected by and hosted on G2.com.

JL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love how versitile Salesforce is. It can be used in almost any industry and customized for any business. They handle large data sets fairly well, and they are mostly reliable. I love how much documentation and how many trainings and events are available for people who really want to get into the Salesforce community. There are loads of people willing to help if you need it and there are plenty of examples to see how to use the service. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The main thing that I dislike about Salesforce is the cost. While they do provide a very high quality service, the cost is extremely high. There can also sometimes be an issue with larger data sets, when we are running scheduled jobs, which can cause some seemingly random failures. It appears that it may relate to some hardware failure somewhere, as I have looked more into it and running the same code twice in a row sometimes results in a failure with larger data sets, but not every time. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It definitly solves the issue to allow our customers to be able to purchase the products that we offer, and allows them to see the most up to date information that we have available on said products. Review collected by and hosted on G2.com.

Nontuthuzelo M.
NM
Customer Service Representative
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

You have everything in one place. Very easy to use and AI feature which is the best. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing for now. I'm truly not complaining. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Whe it comes to AI, it's pretty much accurate and that makes work a lot more easier. The search tool, everything is there. It's like having all the human support. Review collected by and hosted on G2.com.

Lucas M.
LM
Email Marketing Senior Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Definitely very intuitive and marketer-friendly if you have some expertise in platforms like this. It is expensive but not sure how it compares to similar services. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Price really, some of the features are hard to learn at first too. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Basically makes a seamless sales process out of just being able to manage everything in a single place. Review collected by and hosted on G2.com.

Keyner B.
KB
Independent Software Consultant | Freelance Developer | Salesforce Specialist | Full Stack Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

what I like best about Salesforce Commerce for B2C is its flexibility and scalability. The platform can be tailored to fit a wide range of business needs and can grow with the business. Its robust integration capabilities allow for seamless connections with other systems, and the extensive support for customization means we can create unique, engaging customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I find Salesforce Commerce for B2C complex and costly, with a steep learning curve. Integration and performance issues can be challenging, and the user interface is not very intuitive. Essential features often require custom development, and frequent updates necessitate constant vigilance. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I have resolved many issues, such as complex tax calculations, unified customer data, and seamless integration. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce Cloud is a robust and comprehensive eCommerce solution, especially suitable for larger B2C enterprises. It offers an extensive range of features, excellent customer support, and seamless integrations, making it a top choice for growing businesses. Although there may be a learning curve and some complexities during implementation, the platform's benefits far outweigh these initial challenges. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

For now I've nothing to share as a dislike of salesforce commerce for B2C Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce Cloud for B2C addresses various business challenges, such as scalability, personalization, multi-channel management, and global reach. It drives significant benefits in customer experience, operational efficiency, and growth potential. Review collected by and hosted on G2.com.

Berlyn R.
BR
Senior Customer Service Associate
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

The security level is really impressive. Authentication is required when linked to a different wifi/mobile connection, and it auto logs in when the network is familiar. Other than this, SFCC is very functional when it comes to data management. Order details, refunds, coupons, etc., basically everything linked to a customer's account, including each click and login by a customer, everything shows up without hassle. It's super-functional and works really seamlessly, with a simple UI. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't think there's anything I dislike about SFCC, it has everything we need for our daily customer support needs. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

At times when certain functions don't work at a customer's end, from the native website, with the help of SFCC, we can immediately rectify the error and the error gets rectified in seconds on the native page. Other than this, password resets, OTPs, refunds, accessing customer accounts directly, everything is integrated which makes it very efficient to use. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce for B2C Is very easy to use and very easy to integrate or implementing. It gives good customer support. And also has multiple features to integrate. I use this plateform very frequently. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't find any dislike or disadvantage for Salesforce Commerce for B2C. It is very easy to use and very efficient. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C helps to businesses better manage their sales processes. And I wanted to create the mobile E-commerce site. And this platform helped me to achieve my goal in very efficient way and in very easy way. Review collected by and hosted on G2.com.