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Salesforce Commerce for B2C Reviews & Product Details - Page 16

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

It fulfills all the modern e-commerce requirements. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Email newsletter is not part of B2C as persolization is inbuilt. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

BOPIS and spilt shipments are solved. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The different cloud for the one business. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Currently, in my experience, i didn't find anything that i dislike about the sfcc. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

salesforce B2C gives an easy and understandable interface for its customers and user, so it is beneficial for all Review collected by and hosted on G2.com.

Harsh V.
HV
Salesforce Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Salesforce commerce for B2C is a great plateform to provide customers a great buying experience using attractive ui and backend logic. Its a great solution for B2C to enhance their business. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There is few flaws like its not that much easy to build for everybody. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It's providing all sales related solutions at one place with salesforce commerce and it'seasy to modify. Review collected by and hosted on G2.com.

Lindsey H.
LH
Senior Salesforce Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

I love Salesforce Commerce for B2C because of its visually striking graphics, the convenience and clarity of its user interface, and how it follows any product-specific color scheme. Its images are also outstanding from every angle; they provide viewers with a complete overview that's both aesthetically pleasing and easy to understand at first glance. Additionally, all information is helpfully well organized so customers can find reviews quickly without needing in-depth exploration or expertise. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I wouldn't say I like that the backend of Salesforce Commerce for B2C is quite cumbersome, despite having a powerful front end. This additional complexity makes it hard to ensure a streamlined user experience (UX) on the front end when so many features are available. Additionally, only experienced administrators can access specific configurations through non-Lightning methods - making customization more challenging than necessary. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The problem Salesforce Commerce for B2C solves is the distribution of products directly to final consumers. By monitoring sales figures, I made adjustments quickly and efficiently that increased revenue significantly. This allowed me to provide better customer service and a smoother buying process for my clients. Review collected by and hosted on G2.com.

Aman K.
AK
Associate Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Commerce Cloud is easy to set up and launch, and it is easy to maintain in the long run. The best thing about it is that it is easy to integrate with the Salesforce ecosystem and other applications outside Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Salesforce commerce cloud is only available in English unlike other competitors' products available in Portuguese, English, French, Spanish, and German. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Managing storefront data, import and export-related activities, product marketing, and branding, customer service and support. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The ability to easily import export sites, settings, etc and replicate to higher environments. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Setup to get connected to sandboxes is painful and way too many passwords.

2FA app isn't very good at automatically connecting.

Sessions durations are too short. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It's allowing us to build multiple storefronts very quickly. Review collected by and hosted on G2.com.

PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The best thing I like that it can manage multiple sites by using single system,

Also the other thing is dynamic real-time dashboards Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

When it comes to authenticated users we need licenses for them to login into our site that is quite costly then other systems Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I'm not directly involving in B2C commerce cloud, so not having real time problem right now Review collected by and hosted on G2.com.

Javier G.
JG
Sales Executive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The best thing about Salesforce Commerce for B2C is that it is very user-friendly and caters to businesses of all sizes. The initial dashboard makes it easy to navigate and find what you're looking for, and the adaptation features allow users to customize the service according to their specific needs. Additionally, Salesforce's customer service philosophy is based on providing personalized attention to each client, enhancing the overall experience with this service. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It can be challenging to classify and locate SalesForce's numerous functions, making it hard to get what you need when you need it. The layout is also often inconsistent, making navigation difficult. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The Salesforce Commerce for B2C system needed to correctly distribute our clients' merchandise to patients. I resolved the issue by monitoring client comments and tracking orders in the past. Measuring and monitoring sales is simple, and we can make adjustments to increase figures if necessary. Review collected by and hosted on G2.com.

HV
Salesforce Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce for B2C provides a great buying experience for users with an attractive UI. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Salesforce Commerce for B2C should make product and price-book management easier to modify. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C aggregates all products in a single place, and it's easy to track all buying stages. Review collected by and hosted on G2.com.

harsh p.
HP
Salesforce Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce Commerce B2C cloud is a beneficial commerce platform to aggregate all products and stores in one place. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

More prebuilt templates should be added, allowing users to create quick UI. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C provides a better buying experience and easy to track at all stage. Review collected by and hosted on G2.com.