Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 15

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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James D.
JD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Flexibility, composable options, and enterprise marketplace satisfies the majority of d2c retailer's needs. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Expensive for some brands to maintain which challenges Tco conversations Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Connecting offline to online data via sf oms. Data siloes is a common challenge for mid market brands sf has effectively solutioned Review collected by and hosted on G2.com.

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Aiaza M.
AM
e-Commerce Product Development Controller
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

One stop solution

Log center

Promotions and campaigns Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Reports and Dashboards

A/B testing module Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Helps with merchandising with easy drag and drop capability of Page Desinger

Helps to generate sales offering a frictionless experience on the website.

SFCC platform is stable and secure. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

In terms of integration, Salesforce Commerce for B2C integrates well with other Salesforce products, allowing for a unified view of the customer and streamlined operations. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

However, there are a few areas for improvement. The platform can be complex to set up and requires a certain level of technical expertise. Additionally, the cost can be high, especially for small businesses. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It provides us a robust analytics and insights that help us understand customer behavior, track performance, and make data-driven decisions. Review collected by and hosted on G2.com.

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Bhavya B.
BB
Salesforce Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The user interface is quite good and gives complete overview of products and also the details is well organized and can integrate with the Salesforce platform easily. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The platform requires license for authentication and also the support team is bit slow overall it is good to go platform for the B2C purpose and client side queries Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The platform solving the problem for the tracking of product delivery with quality and it helps to decrease the labor cost by storing all the details/ stages of product Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Integrations and the assistance with our E commerce business woth Automations Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing so far. I think it's working pretty well for the team Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Automation with interaction with customers Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It is very user friendly and anyone can learn it quickly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Has very less amount of learning references. And UI should be little bit better. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is providing so many in build features which make development even easier and faster. Review collected by and hosted on G2.com.

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RK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

GUI, Self understand data fields and intuitive enoght for new users. Experience is far far better than other competitors in the market. Data robustness could be better. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing specific. Other players like SAP CC seems have better data handling. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Make the easy administration. Review collected by and hosted on G2.com.

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SM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

All in one solution to help out customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The software seems very proprietary. Would like to see it in a more open source model. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is allowing us to bring up storefronts easily Review collected by and hosted on G2.com.

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Verified User in Consulting
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

- Releases require no downtime

- Cloud solution and has good disaster recover and backup solution

- Hosting done by salesforce

- Good alerting mechanism

- Rapid development

- Integrations available for common solution like shipping, tax, address validation

- Integration to salesforce order management is built in Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I don't think I have any dislikes in general Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Platform to develop and host ecommerce site. SFCC is the best fit cloud based solution with order management and OCI capabilities Review collected by and hosted on G2.com.

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Aurora Isabel D.
AD
Technical Support Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Salesforce gives everyone an exceptional experience. The advanced, enhanced and intelligent platform is what makes it so awesome. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

If you want to customize it there are restrictions and it comes with additional cost. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I remembered having issues with Salesforce Authenticator but so far that's it Review collected by and hosted on G2.com.

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