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Salesforce Commerce for B2C Reviews & Product Details - Page 13

Salesforce Commerce for B2C Overview

What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints


Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
Play Salesforce Commerce for B2C Video
Play Salesforce Commerce for B2C Video

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Video Reviews

450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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450 Salesforce Commerce for B2C Reviews
4.3 out of 5
450 Salesforce Commerce for B2C Reviews
4.3 out of 5

Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Sachin S.
SS
Marketing Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Appreciate the platform's ease of use and powerful capabilities and analytics for logs and entries. The ability to use reports across different platforms is also a standout feature. The user interface is visually impressive, with stunning graphics that align with the product's branding. The strong foundation for eCommerce within the Salesforce CRM ecosystem is commendable. Lastly, the software's compatibility with other applications is a valuable feature Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

t would significantly enhance the user experience if a prominent notification alert could instantly draw users' attention to critical issues. The platform can appear cluttered due to the abundance of information displayed. Additionally, the addition of a desktop notification feature would be highly beneficial, ensuring that users never miss important updates or notifications Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce B2C Commerce is a highly regarded service that offers robust e-commerce functionality, flexible customisation, scalability, omnichannel capabilities, marketing tools, and integration with the broader Salesforce ecosystem, providing businesses with a comprehensive solution for enhancing their online retail presence Overall, Salesforce-enabled our organisation to perform complex e-commerce operational tasks and pushed our sales. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

1. Use of Einstein AI helps to forecast the future market trends. 2. More meaningful personalization with customers. 3. It's ability to empower SEO . Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Pricing is too high as compared to other B2C products Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Helping my client to manage different orders on cloud. Review collected by and hosted on G2.com.

JS
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

I love that we can host our 6 different brands together but with separate landing pages.

I like how easy it is to update products and how we can customize the customer experience as we evolve each selling season. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I do wish it was a bit more plug and play. Developers are required to make lots of the changes that we need and that is time consuming and costly. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We can host all of our different brands each with a separate website but all connected together. It makes for much better cross brand selling. Review collected by and hosted on G2.com.

Renier J.
RJ
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

What I liked the most is you get to see and store data in both business side and customer side, it also helps you identify areas of improvement. The best CRM so far very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It not a dislike but I wish they can improve, For me they should have description added on each functionalities because if you are first time user you might get lost but it is easy to familiarize. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

What it helps the most is you get to put all information you need in salesforce, product information and customer information. I will say that salesforce is a all in one CRM. Review collected by and hosted on G2.com.

Karan V.
KV
Junior Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

I like it's user interface very much. It gives very esthetic feel with it's interface and ux flow. This is the feature-rich solution for business management. It provides very good flexibility for our business. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It is very costly that's why it is not suitable for small businesses. It should be opportunity for small businesses with affordable cost to increase their business with CRM solutions. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It gives very much support to businesses. It is in progressive mode in supporting. Many businesses are new in this platform so it needs support from support team. Salesforce provide best support. Salesforce has a hige security layer that is the identity of this platform. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

I like the features and third party integrations such as Bazaar voice, Sterling OMS which makes easier for the e-commerce platforms to get the work done from one point of contact which is B2C commerce cloud. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I really don't feel anything as such, from my past 7 years of experience B2C cloud is making continuous improvements for better client satisfaction. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I don't find any problems for B2C solving but I would say this is highly beneficial for us to deliver the E-commerce end solutions to the clients which are easily managed services. Review collected by and hosted on G2.com.

Suhail G.
SG
Divisional Director - Short Term Sales and Distribution
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Client data imported seamlessly. And the help to prompt feedback to clients for annual reviews. The ability to track leads and create opportunities and sales end to end. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

In South African context there is not enough on the ground support in the region. So many simple fixes can make this product even better but we have few resources to tap into from Salesforce Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ability to drive and support the review of clients FNA and also the ability to drive more sales activity. Review collected by and hosted on G2.com.

Ayush s.
AS
Research Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

The best thing which I like in salesforce commerce for B2C is its integration, user-friendlynes in interface, and its scalability make it an ideal choice for businesses of different sizes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It is very costly in comparison of other tools available in the market. Also it requires expertise in running the tool which takes time to get familiar with this tool. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is helping in the expansion of our online business with wider range of audience. Also it helps in creating a mobile friendly shopping experience for the customers with help of its customisation, features. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Tracking of client data, accurate information. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There nothing to dislike about salesforce, as it use by many companies. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Help in tracking client data and to keep follow-up tasks Review collected by and hosted on G2.com.

Rohan R.
RR
Consultant Trainee - Salesforce
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Salesforce is easy to control and navigate using the lightning experience.

It also has different Platform support like tab, mobile, desktop which is amazing for B2C commerce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Sometimes is can be hard to configure Salesforce B2C but using sales, service and experience cloud it can be easily done and it needs some upgrade as sometimes app can be buggy. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Using Salesforce B2C I have solved Customer Support via chat/Email session, also get new leads and convert then to opportunity if they are interested in the product.

Salesforce has boosted my career Review collected by and hosted on G2.com.