Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 12

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
Contact Us
Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Video Reviews

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Salesforce B2C Commerce Review
Review by Katie B.
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450 Salesforce Commerce for B2C Reviews

4.3 out of 5
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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KB
Salesforce Developer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Customer-Centric Approach: I was thought that strategies could impact sales and customer engagement. I learned how crucial it is to understand customer preferences and behavior to deliver tailored shopping experiences. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Cost: Salesforce Commerce is a bit expensive, particularly for small and medium-sized businesses. Licensing fees, implementation costs, and ongoing maintenance expenses can add up quickly.

Speed and Performance: Some users have reported concerns about page load times and performance, especially when dealing with high volumes of traffic or complex integrations. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Problem: Managing an online store efficiently can be complex, from product listings to order processing and customer data.

Benefit: Salesforce Commerce streamlines e-commerce operations, making it easier to manage products, categories, inventory, and orders. This efficiency saves time and reduces the risk of errors. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

SFCC is compostable and great for stacking technology. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Can feel very complex and it is so robust, there is so much to learn and discover Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ability to stack technology, reliability of site overall Review collected by and hosted on G2.com.

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AKSHAY KUMAR .
A
Area Business Head
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

easy to use with security the return on investment and 24*7 support for us Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

UI experience can be better with some more feature Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ui can ve better and useful Review collected by and hosted on G2.com.

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Aman K.
AK
Sales Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It is amazing tool for opportunities and accounts Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing as such . I love the experience.. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is alligning towards the market needs for our sales organisation Review collected by and hosted on G2.com.

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Shivam P.
SP
Manager Customer Service
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

One stop platform for all needs and enhance customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

It does not provide any consolidated report Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

I use salesforce crm

tool to enchance customer satisfaction Review collected by and hosted on G2.com.

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Verified User in Manufacturing
EM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Ability to customize via code while allowing content managers to maintain content without code Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Poor integration with Salesforce core platform. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Shared content across multiple sites Review collected by and hosted on G2.com.

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Verified User in Retail
CR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Commerce for B2C?

Scalability, features, headless solution Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

New feature request takes a lot of time to be prioritized Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Ease of implementarinn, scalability, headless dsolytion Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

This solution does work in delivering an ecommerce solution and can handle a large volume of orders. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The solution that was used for my prior company's ecomm platform required a lot of dev resources to manage. It would take up to two weeks to simply change a banner ad. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

We needed a solution to host a website to sell beauty goods and process payments, then deliver orders to our 3PL for fulfillment. Review collected by and hosted on G2.com.

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AK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Its dasboard is very easy and understanding. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Selection timings for a process is slow. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is been solving problems like database management and clients servicing. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
CC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Salesforce reference architecture, on top of which you build your UI Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Nothing specific, but business manager should cover more control by business user in terms of configurations Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce commerce cloud has removed the need of server and IT infra part for the organisation and allows business the flexibility Review collected by and hosted on G2.com.

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