Salesforce Commerce for B2C
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Salesforce Commerce for B2C
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4.3 out of 5 stars
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Salesforce Commerce for B2C Reviews & Product Details - Page 11

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Salesforce Commerce for B2C Overview

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What is Salesforce Commerce for B2C?

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Salesforce Commerce for B2C Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

How do you position yourself against your competitors?

Trust at Global Scale: proven industry leading scale, security, performance, and transparency such as 99.99% historic uptime, merchant/shopper data protection, security, & compliance for complex global regulations, and scalability underpin all investments

Seamless customer experiences: With Customer 360 we deliver personalized, AI-driven, and seamless Commerce experiences across purchase, payment, order management & beyond, to connect Sales, Marketing & Service, optimizing the entire customer lifecycle.

Architecture Flexibility: Templates, composable, headless supports choice, hybrid enables flexibility to incrementally combine all 3 OOTB without rearchitecting, beyond the storefront via Social channels, composable industry standard language support.

Personalization w/ Data & AI: drive growth and turn data into actionable insights automatically via Einstein AI & search, Commerce Insights, trusted social channels, hyperlocal marketing, and data connectors to drive personalization via all touchpoints

Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Overview Provided by:
Oleg Kulda

Recent Salesforce Commerce for B2C Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Excellent tool for marketing and transactional emails to millions of customers"
Easy to use and it can handle millions of data without any issues. Good customer support
Read more
Rudy R.
RR
Rudy R.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce commerce -Fashion retailer"
I like the flexibility. If you have a robust development resources, it is pretty limiteless.
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"This is to good to makes easy sale"
Best platform to making connections and communication to make a effect sales and easy way to use
Read more

Salesforce Commerce for B2C Pricing

B2C Commerce - Growth
Contact Us
Per Year
B2C Commerce-Plus
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Per Year
See all 2 Salesforce Commerce for B2C pricing levels
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Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences
Convert more shoppers with seamless B2C digital commerce transactions.
Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising
Empower your marketers and merchandisers with efficient commerce apps.
Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence
Harness the power of AI with Einstein - no data scientist required.
Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites
Deliver custom headless commerce faster and at a lower cost.
Salesforce Commerce for B2C Demo - Explore Global Markets
Scale with ease, speed, and confidence on a platform built for your busiest days.
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Play Salesforce Commerce for B2C Video
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Salesforce B2C Commerce Review
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450 Salesforce Commerce for B2C Reviews

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Salesforce Commerce for B2C Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Commerce for B2CQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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M. Zech K.
MK
Salesforce Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

the flexibility, personalization, AI capabilities, and seamless omnichannel experience make Commerce Cloud a great choice for B2C commerce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The main challenges relate to initial setup complexity, limitations for advanced B2B use cases, potential performance issues at high traffic volumes, and lack of control over updates. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce Cloud helps unify and personalize B2C shopping experiences across channels and devices. Its responsive design enables optimized mobile commerce. AI-driven personalization and recommendations boost conversion rates.

Centralized order management and customer data replaces fragmented systems, providing a single view of each customer across touchpoints. Automated order processing workflows also improve operational efficiency.

Robust content management, security features, and scalable infrastructure help deliver engaging, safe, and reliable customer experiences. By solving these pain points, Salesforce Commerce Cloud benefits B2C merchants with seamless omnichannel commerce personalized for higher sales and customer satisfaction. Review collected by and hosted on G2.com.

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Sunakshi S.
SS
Senior Client Retention & Success (Italian Linguistic)
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Salesforce Commerce for B2C?

Sales commerce cloud provided the omnichannel capabilities and data-driven insights. It really helps in building rlationships with the end customer Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Do not find any yet. Everything works and manages perfectly with SFDC Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is helping me in streamlining customer experiences and enhancing sales processes Review collected by and hosted on G2.com.

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varun s.
VS
Senior Account Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It helps optimising the channels , increasing efficiency in the sales process. And blends well to deliver amazing customer relationships Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Not at all yet. It is working prefectly for our use case Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Setting up Omni channel capabilities and improving the sales org Review collected by and hosted on G2.com.

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SK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Commerce for B2C?

Commerce Cloud provides a highly customizable e-commerce platform that combines the functions required for catalog management ,content configurations ,online shopping, order management and inventory management and provide solution for logistics management too. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

-When we are working with different markets then its difficult to manage the markets on the different tabs basically it collides the data sometimes.

-User Interface is also not user friendly in Commerce Cloud. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The main benefit of using Salesforce Commerce Cloud is that I can operate my whole e-commerce business system from a single business manager (Demandware). It provides cloud based solution for my every catalog and content configuration in the form of data management. Review collected by and hosted on G2.com.

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Deniz T.
DT
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Having the codebase ready and ease of extensibility. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Complex learning curve and the requirement of having experience with many different concepts at the same time.

It's not easy to onboard new people. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Helping brands/clients to solve their eComm Leveraging client's requirements with Salesforce Commerce for B2C. Review collected by and hosted on G2.com.

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Verified User in Arts and Crafts
EA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

Create an integrated identity management system for external users with more access configuration Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Multiple data busses required for software entitlement Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Customer relationship and scheduling Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

It is easy to use and customizable based on the your business type. The number of features in this gives the user flexibility to manage multiple things seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

To be honest, Nothing. They are doing good for themselves by providing the value that any user seeks for. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is helping in managing users not to loss of any sales as it gives a clear view on the products. Review collected by and hosted on G2.com.

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Puja G.
PG
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

The Salesforce is very useful and easy to implement.It is easliy integrated with Intacct.The customer support service is helpful.I use it almost everday. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

No major dislike about Salesforce Commerce.I like it. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

It is well integrated with our accounting software i.e. Sage Intacct. Getting Sale Report in SF is very easy and helpful. Review collected by and hosted on G2.com.

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Kira B.
KB
Marketing Data Associate
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Salesforce Commerce for B2C?

Salesforce integrates with many additional platforms and ISVs. While there are many learning curves, once change management occurs and use frequency goes up, it is very easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The constant udpates that makes it slow. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce saves a lot of time inputing and pulling data reports. Review collected by and hosted on G2.com.

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Asheer P.
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Salesforce Commerce for B2C?

CRM and HCM processing, Easy to use, Easy to implement Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

There are no drawbacks as of now as it is easy to use Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce is making the process easy for billing and getting reminders. Review collected by and hosted on G2.com.

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